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Travel Insurance Reviews Arch RoamRight Preferred

The Preferred plan is a comprehensive travel insurance plan offered by Arch RoamRight and has several options not offered on the Arch RoamRight Essential plan, allowing for a more customizable product. In addition to trip cancellation and delay, the Preferred plan offers coverage for one child per paid adult, accidental death and dismemberment coverage, trip interruption, medical and evacuation coverage, and 24/7 assistance.

To learn more, see the Arch RoamRight Preferred product page.

Customers rated the Arch RoamRight Preferred plan
4.61 out of 5
912
ratings and reviews
96%
recommended
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Cruise
Filed claim
Arch RoamRight Preferred
Our claim was honored. A flight had been cancelled necessitating our purchasing a new ticket for a connecting flight. The expense occurred in September yet the claim couldn’t be filed until the MasterCard statement and a letter from the airline saying why the plane was cancelled came, in early November. It took over 60days to settle the claim, but they sent the check to the wrong address. I called to have them stop payment and issue a new check and after waiting weeks I called again and they said they had stopped payment on the check but had neglected to issue the new one. The check arrived about ten days later. We did get our money, but it did take a lot of work and a lot of time. Still, I recommend trip insurance since so many things go wrong these days with travel.
Susan D. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Arch RoamRight Preferred
The planned worked for our needs. Since our trip was uneventful, can not comment on claims handling.
Alison M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Arch RoamRight Preferred
We were very pleased on how fast our claim was handled. We will definitely recommend Arch RoamRight Preferred to relatives and friends.
rosalie t. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Arch RoamRight Preferred
Easy to purchase and to amend coverage. Provided peace of mind on an active vacation with a reasonable possibility of injury.

Of course, the real test is a claim and fortunately we did not have to submit one.
christopher w. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Arch RoamRight Preferred
Had to cancel at the last minute due to medical problems. Claims processing was quick and painless and I received a check promptly for all claims. Will use them again.
Chris M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Arch RoamRight Preferred
The Insure My Trip web application was easy to use and zeroed in on a couple of policies that we could choose from. The prices were reasonable. We spoke with an agent with our questions and she was very helpful. We initiated the process when we made our first cruise deposit, and we liked the fact that we didn't have to buy insurance based on an estimate of the other expenses we would have (optional tours, airfares). We paid the additional premium after we had made our reservations and had exact dollar amounts to work with.
Cheryl H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Arch RoamRight Preferred
I paid $1148.00 for travel insurance. I missed a connection and was delayed 24 hours.
Roamright has delayed and delayed paying a paltry $267 claim for unused hotels at my destination and for the hotel and meals for the 24 hour delay. I supplied plenty of documentation, but in the latest delay they insist on seeing paid receipts for airline tickets that I am not claiming for even thou I sent copies of boarding passes showing the flights and 24 hour delay along with the airline refusal to pay due to weather.
Ronald T. would not recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased to hear that you ultimately received reimbursement of your loss. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing customercare@insuremytrip.com, explaining the events which resulted in a claim, and the challenges you are facing.
    Jan 03,2019
    • Vicki Zidwick
      Arch RoamRight
      Photo
      Thank you for taking the time to leave a review.

      In order to thoroughly and accurately review claims, we need specific documentation.

      One of our claims examiner will review your claim today and will contact you with a status update.

      If you have any questions, you can contact us at 855-762-6252 or at claims@roamright.com.

      Regards,
      The RoamRight Team
      Jan 03,2019
The trip included a
tour
Arch RoamRight Preferred
I bought the plan, it was quite pricey because of my age, but all went well and I did not have to make a claim.
Beatrice S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Arch RoamRight Preferred
This review is hard to write. The plan was very reasonably priced. I chose to use this as opposed to the cruise lines protection plan for mainly two reasons. Reason 1) you get cash in the event of a cancellation as opposed to a "future cruise credit". Additionally, it was cheaper. Of course, I didn't plan on using the insurance, just like I haven't in the past. Unfortunately, I had to use the cancel for any reason option. It took about 4 weeks after I submitted the claim and I got an email stating they needed an additional document. I submitted it within a few days. It took an additional 5 weeks to get the claim processed and paid. I called a couple times and the hold time for a representative was around an hour. I didn't wait. Logic tells you if they phones are busy, the representatives are busy answering the phone, not paying claims. So I didn't want to contribute to the delay. I did end up speaking to a representative when wait times were low, she was very nice, and she said the claim should be processed in a few days. I waited about 10 days and called back. Wait times were low, spoke to a different very nice female. She said she would follow up and email me the next day. I did not hear back. However the following day from when I should have heard back (so 2 days after the call) I got an automated email and the claim was processed. The check was obviously mailed the same day as I got the check 2 days after the email.

In short, the value is great, customer service is nice. Long wait times on the phone and long processing times for the claim. For the value, I would consider using again if they remain the best bang for the buck compared to others. If the prices start lining up with other companies, I would likely use someone else.
Chase O. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    We are sorry to hear that it took so long to process your claim. In the future, you may wish to call InsureMyTrip for an advocate to assist you in the claim.

    "The caring, licensed travel insurance representatives at InsureMyTrip are open and honest with every traveler, because our non-commissioned representatives work to find the best plan for you. Our Anytime Advocates will support you with the process if you feel a claim has been unfairly denied" or delayed.

    Please feel free to call us at (800) 487-4722 for an advocate assignment.
    Dec 04,2018
The trip included a
tour
Arch RoamRight Preferred
I actually used this insurance. My friend and I were going to Costa Rica but she got metastatic liver cancer, stage 4, within 2 months of us leaving and could no longer walk. Arch travel insurance did refund our expenses. It took A LOT of paper work, i.e. Doctors notes, all cancelled plans and hotel reservations, multiple emails, snail mail, phone calls. I understand why they need the forms to prevent scamming, but we did jump thru multiple hoops. I would use this insurance company again..they did pay. When you use insurance, please remember to save all receipts, Doctor forms, etc because you will need them. However, all insurance travel companies do this. They were very polite on the phone and I would use them again.
Jennifer W. would recommend this plan to a friend or relative.
3 of 6 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for submitting this review. We wish your traveling companion best wishes for recovery.
    Nov 21,2018
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