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Travel Insurance Reviews Arch RoamRight Preferred

The Preferred plan is a comprehensive travel insurance plan offered by Arch RoamRight and has several options not offered on the Arch RoamRight Essential plan, allowing for a more customizable product. In addition to trip cancellation and delay, the Preferred plan offers coverage for one child per paid adult, accidental death and dismemberment coverage, trip interruption, medical and evacuation coverage, and 24/7 assistance.

To learn more, see the Arch RoamRight Preferred product page.

Customers rated the Arch RoamRight Preferred plan
4.61 out of 5
912
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
Arch RoamRight Preferred
Unfortunately, we had to cancel our trip several months ago for a non-covered reason. Unfortunately, the plan offered no pro-rated return of premium for a trip not taken. Might be a feature that you would wish to add and factor into the pricing.

I have used Insure My Trip for all our travel abroad and in this case Roam Right had the best pricing for the Trip Insurance which was the basis of my purchase.
Frank F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Kyle
    Photo
    Thank you for providing feedback on this policy.

    We are sorry to learn that you had to cancel your trip. We do recommend contacting us at 1-800-487-4722 when planning to purchase a policy. We are open 7 days a week and our licensed representative can help find the best policy for you, based on the travel concerns you may have.

    Please feel free to contact us if you have any further questions or concerns.
    Feb 07,2018
The trip included a
tour
Arch RoamRight Preferred
As I didn’t have a claim, I don’t know how good the coverage is. When making my decision to buy, price and coverage seemed ok.
Raymond G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Arch RoamRight Preferred
Fortunately, I did not have to use the coverage but I was certainly not anxious about being in a foreign country and getting sick or somehow hurting myself. Going out of the country it is important to me to have medical coverage and transportation back to the US.
Joyce H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Arch RoamRight Preferred
Didn't use it, but better be safe than sorry. Very low cost insurance with good benefits
Lina B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Arch RoamRight Preferred
It is very hard to rate an insurance plan unless you have to file a claim but as best as I can tell this was a good plan for us.
Cheryl H. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Arch RoamRight Preferred
Didn't have to use insurance on this trip, but have done so previously with no hassles. Will continue to use for future travels.
Dennis G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Arch RoamRight Preferred
I'm glad that I didn't have to use it. A friend on the ship didn't have the insurance and had to have an IV for dehydration. Her cost was over $1000.
Lisa G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Arch RoamRight Preferred
The one dis-satisfier is not having cancel for any reason up to the moment of departure.
Bevan D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Arch RoamRight Preferred
Didn't have to use plan, so nothing to rate, really.
Jennifer N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Arch RoamRight Preferred
I had to file a claim. The procedure to file was easy enough but it took forever for the check to arrive. Also there was an issue with the check and I'm trying to get re-sent. They have not responded to any emails or communications at all.
Deborah C. would not recommend this plan to a friend or relative.
3 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your comments on your claims experience with RoamRight. We do acknowledge that the process took much longer than was reasonable, but we are pleased to hear that you received your check on November 1st.

    As our "Unparalleled Customer Service" promised, we assigned an advocate to your claim. The advocate immediately contacted RoamRight claims department who advised that the amount of your refund was correct as the claim was filed using the Cancel for Any Reason clause which reimbursed you for 75% for your prepaid non-refundable travel expenses.

    Regarding the issue with the check being made out in the wrong name, it was unfortunate that your request to make the check payable to another party was received after the check was issued on September 21, 2017. RoamRight did put a stop payment on that check and issued another check in the correct name. We are sorry to hear that the process took an additional 44 days before you received the reissued check.

    We hope to hear from you again in the future. Please feel free to call Customer Service at (800) 487-4722 for assistance when quoting and selecting a plan.
    Nov 01,2017
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