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Travel Insurance Reviews AXA Assistance USA Silver

The Silver plan is the most economical of the three plans offered by AXA Assistance USA. Offering protection for a trip cost up to $10,000, this plan provides protection for your basic travel needs. Coverages provided include trip cancellation and delay, medical benefits, and an optional pre-existing conditions waiver.

To learn more, see the AXA Assistance USA Silver product page.

Customers rated the AXA Assistance USA Silver plan
4.53 out of 5
1,011
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
tour
AXA Assistance USA Silver
didn't have a claim, so can't really rate how satisfied
Kent M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Oct 31,2016
The trip included a
tour
AXA Assistance USA Silver
I like the AXA plan because it covers pre-existing conditions (if bought during a short window after the first trip payment) and (according to my reading of the policy) doesn't require that the customer insure 100% of trip expenses in order to make a claim based on a pre-existing condition. All other companies seem to require that 100% of expenses be insured.

The real test of an insurance policy is whether the company actually pays legitimate claims. Fortunately I didn't have a need to file a claim so I can't evaluate this critical issue.
John H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Zac
    Photo
    Thank you for your feedback on the policy. At the time you purchased the policy, the AXA Assistance USA Silver plan offered the pre-existing conditions waiver without requiring the traveler to insure the full trip cost. However, AXA Assistance USA has recently made changes to their policies. The Silver plan no longer offers the pre-existing condition waiver. The AXA Assistance USA Gold and Platinum plans offer the pre-existing condition waiver, but the customer is now required to insure the full trip cost. Please call us at 800-487-4722 if you have any questions about the pre-existing conditions exclusion and the pre-existing conditions waiver on AXA's policies or any policy offered on our website.
    Oct 27,2016
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Oct 31,2016
The trip included a
tour
AXA Assistance USA Silver
I thought it was a bit pricey. I found the representatives I dealt with to be knowledgable and friendly. I would prefer that my review not be published.
Heidi S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Silver
It's peace of mind when we travel to know that the travel plan is there if needed.
DONG K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Silver
I didn't have to use it. That's the best kind of insurance.
Madeline W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Silver
The plan gave me peace of mind whilst traveling overseas.
frances j. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Oct 26,2016
The trip included a
cruise
tour
AXA Assistance USA Silver
It is very hard to review a plan I did not use. Yes I felt probably more secure thinking Iwas covered by this plan but until I would have to use it, I cannot confirm anything to how good it is.
Thank you
.
Nicole F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination.
    We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Oct 17,2016
The trip included a
cruise
tour
AXA Assistance USA Silver
Great coverage.
Rachel H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Oct 17,2016
The trip included a
tour
AXA Assistance USA Silver
Thankfully I didnt need to use your services but it was comforting to know it was in place if needed.
thank you
Nancy H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination.
    We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Oct 12,2016
The trip included a
cruise
AXA Assistance USA Silver
Our Viking cruise was to be a very special event, but four months before cruise time my husband was diagnosed with a serious form of cancer. We had to cancel everything. AXA was wonderfully easy to work with, and we all received a full refund in a very prompt time frame, including my sister, who was to travel with us. We are so very glad we took the step of insuring our trip. Bad things do happen, and having trip insurance helped soften the blow. We hope to cruise another time!
Paula H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review. It can be quite disappointing to have to cancel a trip but we are happy to know your claims experience went well and wish your husband all the best. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for any future travels.
    Oct 11,2016
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