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Travel Insurance Reviews AXA Assistance USA Silver

The Silver plan is the most economical of the three plans offered by AXA Assistance USA. Offering protection for a trip cost up to $10,000, this plan provides protection for your basic travel needs. Coverages provided include trip cancellation and delay, medical benefits, and an optional pre-existing conditions waiver.

To learn more, see the AXA Assistance USA Silver product page.

Customers rated the AXA Assistance USA Silver plan
4.53 out of 5
1,011
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
cruise
AXA Assistance USA Silver
This was a last minute purchase for a long planned trip. It was fast and easy. My wife wanted some protection for a long trip. This did it.
Thanks
John B. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Mar 25,2016
AXA Assistance USA Silver
Excellent, as usual.
marguerite d. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase. We look forward to providing travel protection for your future travels!
    Mar 25,2016
The trip included a
tour
AXA Assistance USA Silver
Gave us peace of mind while looking forward to our trip. Thankfully we did not need to file a claim. Will most likely use AXA next time.
Judy W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    We are happy to hear your trip insurance plan provided you with the peace of mind to allow you to really enjoy your travel experience without the worry.
    We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Mar 24,2016
The trip included a
tour
AXA Assistance USA Silver
To begin, when I tried to get the necessary form to file a claim, not only was AXA's phone system a mess, causing me delay after delay until I finally reached someone in Chicago who sent me a PDF that would not open, (and I have the newest version of Adobe Reader), and then that person was "not at her desk" immediately after she sent it - so after trying multiple times to reach her again, and her failed attempts to get me a document that WOULD open (she could not send a Word Doc), I had to have them send it snail mail. And that was just the beginning of my frustrations.

The reason I filed a claim was that when Delta changed our return flight to an earlier time, I was too far out in the country of Costa Rica to make the flight on time by scheduled means (van + ferry + van), so I bought a flight to get us to the airport a day early, and stayed in a hotel so we could make the flight home with Delta. AXA would not cover this under "Missed Connection" or Flight Delay" because it was not "a reactionary" event or "a defined Hazard".

I guess I should have missed the flight, stayed in Costa Rica another couple of days until Delta could reschedule us at $200 more each, and sent AXA the bill then. It would have been a lot more than what I wanted to be reimbursed for, but perhaps AXA would have had to pay me. On the other hand, they would have probably found some excuse not to.

I don't know what Insurance company would have covered my situation, or what policy, but it seems like buying insurance at all is just not worth it because of so many fine points they can find to NOT reimburse you. And the frustration of dealing with THIS company on the phone was extremely stressful.

When I buy travel insurance again, I will read the policy much more carefully and definitely not buy it from this company.
Michael R. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Zac
    Photo
    Thank you for your feedback on the policy. We are sorry to learn of the setbacks you experienced when attempting to initiate and file a claim. We will forward your review to AXA Assistance USA.

    Based on the explanation provided by AXA per your review, they are correct is saying that Travel Delay or Missed Connection requires you to experience the Hazard in order to receive coverage. In our experience, the large majority of travel insurance companies would work the same way.

    In the future, we encourage you to call us at 800-487-4722 prior to purchasing a plan so that we can help you select a plan that best suits your needs and explain how the benefits apply.
    Mar 26,2016
AXA Assistance USA Silver
The good news is we did not have a instance to use the insurance but nice to know it was there.
Paul A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review. We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Mar 24,2016
The trip included a
tour
AXA Assistance USA Silver
My phone calls were always answered promptly by a "live" person. I needed to cancel my trip due to an accident, and my claim was processed promptly.
Carol G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review. It can be quite disappointing to have to cancel a trip but we are happy to know your claims experience went well and hope you will be able to reschedule the trip. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.
    Mar 17,2016
The trip included a
tour
AXA Assistance USA Silver
The trip was great. No Incidents and your insurance was a bargain compared to the one the travel company offered.
Norman R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Mar 17,2016
The trip included a
tour
AXA Assistance USA Silver
The best insurance plan to buy is the one you never have to use. I purchased the Silver Plan because it covered all my needs for the least cost. On more than one occasion I was glad I choose a plan for my trip, but I was glad I never had to use it. I had peace of mind and a secure feeling knowing I was covered!
David D. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    We are happy to hear your trip insurance plan provided you with the peace of mind to allow you to really enjoy your travel experience without the worry.
    We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Mar 17,2016
The trip included a
tour
AXA Assistance USA Silver
Customer representative was very helpful when I called for help understanding differences between various plans.
Wilbur N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase. We look forward to providing travel protection for all of your future endeavors!
    Mar 17,2016
The trip included a
cruise
tour
AXA Assistance USA Silver
Luckily I did not have to use this travel insurance policy. But your mind as at ease knowing that you have it while you are travelling
Joseph V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    We are happy to hear your trip insurance plan provided you with the peace of mind to allow you to really enjoy your travel experience without the worry.
    We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Mar 10,2016
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