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Travel Insurance Reviews AXA Assistance USA Silver

The Silver plan is the most economical of the three plans offered by AXA Assistance USA. Offering protection for a trip cost up to $10,000, this plan provides protection for your basic travel needs. Coverages provided include trip cancellation and delay, medical benefits, and an optional pre-existing conditions waiver.

To learn more, see the AXA Assistance USA Silver product page.

Customers rated the AXA Assistance USA Silver plan
4.53 out of 5
1,011
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
cruise
AXA Assistance USA Silver
I was very satisfied with the plan after researching my options. I never had to file a claim and I guess that is the real proof in the pudding. If I had, which thank goodness I did not have to, I would have be able to evaluate your company fully. Thank you and I will purchase this insurance again.
Diane M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Silver
I had no problems and enjoyed the trip. So I did not have to file a claim. Ed Colina
Edward C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AXA Assistance USA Silver
I'm glad that I purchased the insurance, but thank goodness I didn't have to use it. I would guess that the real test would be how a claim is handled.
William C. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Silver
Luckily I did not have to use it, but I am sure I would have been good.
Grete K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Silver
Fortunately, we didn't need to file a claim.
Richard K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Silver
Very good coverage at a reasonable price. Happy I didn't need to use it! Thank you.
John D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Having coverage in the event of the unexpected while travelling can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Oct 20,2015
The trip included a
cruise
AXA Assistance USA Silver
I was feeling sick at our last stop in Greece and called to find out what I needed to do if I had to call a doctor or go to a hospital. Fortunately, I got better but the next day they called to check on me which I greatly appreciated.
Gerald B. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    We’re glad to know we were able to assist you while in Greece. More importantly, we’re happy to hear you got better quickly!
    We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!
    Oct 19,2015
AXA Assistance USA Silver
I thought AXA was very difficult to work with and I would never recommend them. I followed the protocol and should have received a reimbursement after filing my claim. They took forever to get back to me and denied me even though I provided all documentation that they requested.

InsureMyTrip was amazing! They were beyond helpful and responsive and I genuinely appreciate the help with getting my claim processed. A manager at AXA reviewed my claim and this time around it was approved and they're sending a check within the next 10 days.

Thank you!
Danielle E. would not recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
tour
AXA Assistance USA Silver
Even though credit cards offer a degree of insurance, which I took into consideration, the cost of this travel was sufficient to warrant a completer coverage. Your company was efficient, the details and coverages easy to understand and gave me a good assurance in case something bad happened.
James F. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Correct, some credit cards offer a form of travel insurance; however AXA Assistance USA offers comprehensive plans that may go beyond the basic protection. Having the assurance of knowing you will be taken care in the event of an occurrence can often really be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Oct 15,2015
The trip included a
tour
AXA Assistance USA Silver
Price was reasonable and we would recommend to others.
Trudie B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback! We are delighted to hear you were happy with the plan you purchased. It is extremely rewarding to know you would recommend AXA Assistance USA to friends and loved ones and we would be pleased to serve them.
    We look forward to providing travel protection for all of your future endeavors!
    Oct 15,2015
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