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Travel Insurance Reviews Crum & Forster - Travel Insured International FlexiPAX

The FlexiPAX from Crum & Forster - Travel Insured International is a comprehensive trip cost protection plan. Coverages offered include Trip Cancellation and Interruption, Trip Delay, Missed Connection, Cancel for Any Reason, and Pre-Existing Conditions Waiver.

To learn more, see the Crum & Forster - Travel Insured International FlexiPAX product page.

Customers rated the C&F Travel Insured International FlexiPAX plan
4.55 out of 5
481
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
C&F Travel Insured International FlexiPAX
I was able to select all the coverage I wanted at a fair price. Thankfully, I did not have to use it but, felt secure knowing I had great coverage throughout my trip.
Tammy E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
C&F Travel Insured International FlexiPAX
We did not need to use the insurance but it was reassuring to have coverage, especially since we are older. In our late 70s and still traveling the world!
Heather G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
C&F Travel Insured International FlexiPAX
We filed a claim. Our questions were answered promptly. The full amount of the claim was paid. Excellent service.
Joel C. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
C&F Travel Insured International FlexiPAX
I could not satisfactorily get answers to all my questions until I was able to reach someone on the phone; however, once I was able to do so, I was quite satisfied
Kenneth S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
C&F Travel Insured International FlexiPAX
We had to cancel our cruise because I was having back issues, requiring back surgery. We bought the plan in time for the preexisting condition waiver to be in effect. I filed the claim on August 8, 2024 and finally received payment on October 18, 2024. We are pleased that they paid the claim, but they did not pay promptly. I'm just happy they paid, finally!
Donna A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
C&F Travel Insured International FlexiPAX
I didn't file a claim, but based upon the communication I received, I have a good feeling that I would have been satisfied with filing a claim.
Samuel B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
C&F Travel Insured International FlexiPAX
Good overall coverage for my purposes and I did not make any claim.
Michael T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
C&F Travel Insured International FlexiPAX
Well done all around. Wanted only primary medical which you offered. Only glitch was it not being clear to me how to file the claim, what forms were needed. But your staff were easy to reach and helped me out.
Ann G. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
C&F Travel Insured International FlexiPAX
I didn’t need to file a claim, so hard to evaluate how I would have been reimbursed.
Easy to purchase.
Nancy P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
C&F Travel Insured International FlexiPAX
Most reviews are just people saying they felt secure knowing they had insurance, but never actually filed a claim so that’s not really a legitimate review in my opinion because you don’t have the experience of what happens when the company is held to fulfill its responsibility. I did file a claim so I can report on this with certainty. Overall, I was satisfied with the result. My only complaint is that they drug their feet quite a bit on processing the claim. After submitting the documents, including all of the receipts for everything, I didn’t hear from them for over a week. I emailed them and they said that it takes time to process the receipts. Then they said they needed me to submit more documentation including emails from hotels and my credit card statement showing the purchases, even though I had submitted receipts with my name and last four digits of my credit card number on them. I don’t know why they needed two different proof of purchases for the same purchases, especially since the cash purchases didn’t require anything other than a receipt. Seemed like a delay tactic or a beaurocratic move. After I went through the trouble of printing out my credit card statement and emails and scanning and uploading them. I didn’t hear back for over a week again so I finally had to contact them and ask what’s going on. They said to allow up to 15 business days (3 weeks) to review. This was a cut and dry claim due to the global IT outage. It should not have take so long to resolve in my opinion. They ended up approving everything except for the hotel stay that I missed due to the outage. They said that only travel expenses booked before I had left for my trip were covered and anything booked while on the trip was not and since I booked this hotel while on the trip it wasn’t covered. Seems sus to me but I accepted what they offered. They paid by check through the mail and cannot do payment with technology from this century such as PayPal or direct deposit. All told, I began the claim in August and was paid out in October. Due to the snails pace processing time, bureaucratic red tape and that I had to follow up with them just to get any information. I probably would not use this company again.
Timothy G. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
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