Travel Insurance Reviews Generali Global Assistance Custom

The Custom plan is the more economical of the two plans offered by CSA. This plan offers comprehensive Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt for one of the listed covered reasons. This plan also offers coverage for missed cruise connections ad concierge services.

To learn more, see the CSA Travel Protection Custom product page.

Customers rated the Generali Global Assistance Custom plan
4.60 out of 5
267
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
Generali Global Assistance Custom
I could only recommend the plan based on the fair price paid. Being that I was fortunate enough not to have the need to file a claim I cannot comment on any further issues. I will say the description of benefits was well described in the plan and can only hope that the company provides what it claims without any fine print issues, which normally negate claims afterwards.
Robert D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Custom
Did not have to use the coverage, thank goodness, but was glad we had it. Gave us a sense of security.
Julia B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Custom
FORTUNATELTY, we had no need to file a claim. Our trip with Odysseys Unlimited went flawlessly.
I'll most likely use "insure" on our next trip, just for the piece of mind.
Karl B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Custom
Very hard to review as I luckily had no need to file a claim!
Pamela E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Custom
Of course since we are not planning to file a claim we can't test it to see how good it really is - but barring that - our policy covered what we wanted it to at a far more reasonable price than the insurance company recommended by our travel packager proposed.
Leslie G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Custom
Don't really know how well program works since luckily I did not need to use it. Felt safe and inner tranquility knowing I was protected should anything arise to cause a trip interruption or cancellation.
Juliet F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Custom
I recently returned from overseas where I had a ski accident and emergency surgery/hospitalization. We reached out to our travel insurer Generali which ultimately worked out but not without some stress along the way. It took a very long time to work out the travel arrangements home, where we needed to be upgraded to business class so I could travel the 8 1/2 hours home more comfortably. We were traveling with a family of 4 and needed to retain our existing flights from the same airport or something comparable so we could travel home together. I'll spare the details here but there were bumps along the road getting this taken care of effectively. The associate we worked was very responsive and as helpful as he could be but it appeared that the back office with whom he had to deal was less than efficient in taking care of the details, or didn't understand what was required. Happy to share details if customer service wants to call me.

Once arriving to our home airport there was supposed to be a medical transport vehicle meeting us so again I could travel to my residence in a manner where I could extend my leg which was in a brace and recently operated on., It took a long time to find our driver at the airport and once we did he did not arrive with a suitable means of transportation. The car awaiting us was a Cadillac Escalade which had bucket seats throughout and had a step required to get into the car. I had to be lifted by my family and the driver to even get into the car and the ride home was excruciating. I could not extend my leg comfortably and traveled the two hours to our apartment in extreme pain. Granted it was rush hour so the ride was longer than usual, but the driver took a very long and arduous route that could have been avoided.

Once home the claims were filed and everything was taken care of quickly and efficiently. I have no issue with the claims process, but the service while away and upon arriving home left something to be desired.
Joseph G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Custom
I don't usually purchase travel insurance bu I sure am glad I did this time.I had to cancel my trip about three weeks prior to departure and was able to get all my money back. The processing was quick and complete.
Ellen W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
tour
Generali Global Assistance Custom
My wife and I were going to be out of the country for a couple of weeks and I needed to find a plan that would cover our travel expenses in case an older family member, who was not going, would prevent us from taking this trip. Most plans' pre-existing condition, would kick in even though that Family member was not insured. That could mean I would not be able to recoup my travel expenses. I needed the assurance that if anything happened, before or during our trip, I would be financially compensated. The people at InsureMyTrip, help me find the right plan.
Dennis Y. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Custom
I have purchased trip insurance for years, but have never had to submit a claim -- until now. I was worried about the process and getting my money back. However, I was pleasantly surprised at how quickly the claim was settled and that I was reimbursed for everything I submitted. I received my claim check in less than two weeks after submitting the claim! I am very impressed.
Andrew F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
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