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Travel Insurance Reviews Generali Global Assistance Custom

The Custom plan is the more economical of the two plans offered by CSA. This plan offers comprehensive Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt for one of the listed covered reasons. This plan also offers coverage for missed cruise connections ad concierge services.

To learn more, see the CSA Travel Protection Custom product page.

Customers rated the Generali Global Assistance Custom plan
4.53 out of 5
73
ratings and reviews
95%
recommended
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Filed claim
The trip included a
tour
Generali Global Assistance Custom
We happened to be in Madagascar when there was civil unrest with demonstrations in the streets of Tana that resulted in at least one death. There were also organized and spontaneous strikes by various groups of workers.
We were on an organized trip with an itinerary. Minutes before one flight, it and 2 others due to leave Tana at the same time were cancelled. We saw the crews of the 3 planes walking together to the terminal, talking to each other. It seemed clear to us that they had decided to strike. The result was that we could not reach our destination that night and no flight was scheduled for the next day. We had to return to our hotel and charter a plane the next day to resume our itinerary at our cost (approximately $1000).
We put in a claim to Generali Global Assistance with newspaper evidence of the unrest in the country at the time we were there. They rejected our claim because the trip interruption was not caused by an organized strike. They also cited an exclusion to Trip Interruption: civil disorder.
We were the victims of an arbitrary flight cancellation by Air Madagascar which gave the reason for the cancellation as "shortage of personnel". This cancellation, which was beyond our control, was why we took out a policy that included Trip Interruption.
Patrick T. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are sorry to learn of the events that occurred and interrupted your trip. The representatives at Generali Global Assistance informed us that the claims were adjudicated in accordance with the terms and conditions of the policy. We hope that fellow customers find your review and our reply educational.

    Comprehensive plans are designed to cover as many risks as possible, but is very rare for any insurance plan to cover all possible risks. Civil unrest is a typical exclusion on any Comprehensive plan. In fact, that event would not covered under normal Trip Interruption with any company that we represent. Some of the plans that we offer include "Interruption for Any Reason" for 75% reimbursement as long as you have been on your trip for at least 48-72 hours. For more information about these plans, please call us at InsureMyTrip.

    We strongly recommend customers read the terms and conditions of the policy within the review period to determine if the policy fits your needs. If the policy does not fit your needs, it can be cancelled within the review period for a refund of premium. We can be reached at 800-487-4722 if you have any questions or concerns.


    Nov 21,2018
The trip included a
tour
Generali Global Assistance Custom
I would use the option to purchase travel insurance more often although I may never use it, if the price of a policy was less than the high % of the trip I recently did. To think that you spent over a $1000 and only got a little piece of mind seems pricey. Maybe the insurance company could do a reduced cost as one uses the company to purchase further travel insurance.
Stanley S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Custom
We have used this plane several times and have never been disappointed.
Frank J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Custom
Was hospitalized for food poisoning. Had to first file a claim with health insurance to determine was travel insurance would pay. Lots of documentation that I didn't have such as invoice for airline ticket purchased in foreign country. Luckily, when I asked for it through the credit card company and the airline didn't respond, the credit card company treated it as a disputed charge and gave me a credit.
Just make sure that you get every kind of documentation you can when you are there such as hospital records, receipts for cab rides, etc!
Andrea C. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Carol
    Photo
    It's unfortunate that you came down with food poisoning during your trip, but we trust that the discomfort is gone and your excellent health has returned.

    Although no one wants to plan for a claim before it happens, Generali, as well as most of our other providers, have a website for those travelers wishing to file a claim online:
    https://www.generalitravelinsurance.com/start-a-claim/how-to.html.
    We recommend that you visit the travel insurer's website before you travel and review the claims information provided. Along with including claim forms for you to complete and submit, Generali also provides you with a list other documents that may be needed when submitting a claim. Please just remember that documentation varies depending upon the type of claim you're filing and depending upon the event that resulted in your loss.
    Sep 28,2018
The trip included a
tour
Generali Global Assistance Custom
Did not need the insurance as the trip went flawlessly, but it was comforting knowing we had the insurance just in case of issues.
Fred S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Custom
Happy that I had the plan and even happier that I did not need it, meaning I did not need to file a claim!
PATRICIA L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Custom
During my most recent vacation, my TSA lock was removed from my suitcase along with a very memorable ID identififw6on. This was likely by the TSA inspection team at the airport. When I decided to choose to file a complaint form for the removal of these items, I was told that I would have to first check back with my local home insurance company to determine whether they would cover the cost of this item. What puzzled me: was that I purposely took out travel insurance policy to cover such unexpected occurrences, but was quickly being directed to other insurance which was hoped would pay for any damages to this claim. As a travel insurance company, I believe that the first responsibility should be to the customers insurance company as the claim was directed to events occurring while travellng abroad, not in a condo thousands of miles away. It is,after all, something which has occurred in travel alone, & should be recognized as a travelling risk taken care of by travel insurance.
,
Lida P. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
tour
Generali Global Assistance Custom
Peace of mind when traveling
Kenneth M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Custom
As always with Insure My Trip, the service is great. We just hope to never make a claim !
Mark M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Custom
It is comforting to know everything is in place should one need it.
Joseph H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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