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Travel Insurance Reviews Generali Global Assistance Standard

The Standard plan is the most economical of the three plans offered by Generali Global Assistance. This plan offers comprehensive Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt for one of the listed covered reasons. This plan also offers coverage for missed cruise connections and emergency assistance services.

To learn more, see the Generali Global Assistance Standard product page.

Customers rated the Generali Global Assistance Standard plan
4.58 out of 5
10,814
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
Generali Global Assistance Standard
Generali was professional and courteous. I had to file a medical cancellation claim and it was easy to file and was resolved very quickly. Generali was great and I would use them again.
Edward K. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Didn’t need to use it, but the coverage seemed to be the best value for me.
Pamela B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
My flight was delayed and I missed a connection for my trip so I had to miss one day of my overseas trip. When I tried to file a claim the submission process was so complicated that I gave up. I was trying to get reimbursed for the hotel stay that I missed. And it is almost impossible to get a real person on the phone to talk to. I finally gave up.
Gail K. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Kaylie
    Photo
    Dear Valued Customer,

    Thank you for your feedback.

    The provider that you purchased with, Generali Global Assistance, has issued the following response.

    "We're sorry to hear about the circumstances surrounding your claim filing experience and for not meeting your expectations, Gail. If you need any additional assistance with the claims process, contact us at 800-348-9505 or via email at [email protected] and one of our dedicated customer service team members will be happy to assist you. We hope to hear from you soon!"
    May 14,2024
The trip included a
cruise
tour
Generali Global Assistance Standard
Plans are easy to read and compare and much less expensive than going through the cruise line or vacation company. They also usually cover more.
Catherine S. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
We were fortunate to not need to file a claim, but the peace of mind of knowing we were covered was very nice.
Elizabeth E. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
It was very simple to purchase my travel policy. Once I made my payment, I quickly received a payment confirmation and policy number, followed shortly after with my policy documents. Having this policy gave me peace of mind should something happen prior to my trip. I recommend anyone planning a trip to purchase travel insurance.
Corinne V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
I didn't have to file a claim so there's not much to comment on
Richard S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Through the years, I have purchased many insurance policies with Insure My Trip. I am very happy with the latest one I purchased, and I especially appreciate being able to update the coverage it after my original itinerary was extended.
Jayne H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
The cruise line took bankruptcy and your company did NOTHING for us. Apparently the information was in the fine print. What a joke. We will tell everyone we know that your company should not be used by anyone. We did not get to take the trip...obviously, and you have our money. I'm sure this review will not be published.
Ellen R. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Kaylie
    Photo
    Dear Valued Customer,
    Thank you for your feedback.

    The provider that you purchased with, Generali Global Assistance, has issued the following response:

    "We value your feedback, Ellen. We are sorry to hear about your negative experience and for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough to our customers that it is important to review the coverage details of our plans via the Plan Document that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions you may have. We have dedicated customer service representatives who can clarify the Plan terms and conditions and guide you towards the best coverages. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. Please reach out to us at the phone number or email provided above if you have any additional questions about your Plan’s coverage."
    May 14,2024
The trip included a
cruise
tour
Generali Global Assistance Standard
Easy to get
Linda N. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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