Travel Insurance Reviews Generali Global Assistance Standard
The Standard plan is the most economical of the three plans offered by Generali Global Assistance. This plan offers comprehensive Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt for one of the listed covered reasons. This plan also offers coverage for missed cruise connections and emergency assistance services.
To learn more, see the Generali Global Assistance Standard product page.
The trip included a
cruise
tour
Generali Global Assistance
Standard
no problem this time but last time lost luggage they came thru
Gary K. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Buyer beware of the waiting period for this travel insurance. We purchased this policy on a Sunday for a trip starting in 6 days on the upcoming Saturday. We found out on Monday morning that a family member passed away on Sunday night so we proceeded to cancel our plan tickets, tours, etc to mourn, spend time with our family, and prepare for the funeral. I filed a claim for reimbursement of non-refundable fees like our plane ticket, museum tickets, etc. We just found out that our claim was denied since the policy did not start until 12:01 AM the next day. Our family member passed away at 11:58 PM on Sunday (3 minutes before the policy was in effect on Monday). Be aware that you will not be covered until the waiting period is over, even when faced with a tragic circumstance like the passing of a family member.
Edward Y. would not
recommend this plan to a friend or relative.
-
Angie
We're sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations, Edward. We take customer service and the claims review process very seriously. We want our customers to understand the coverage details of our plans and cannot stress enough that it is important to review these details via the Plan Document that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions. We have dedicated customer service representatives who can clarify the plan terms and conditions and guide you towards the best coverages. To further ensure customer satisfaction, we also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. While the Trip Cancellation coverage included in the plan you purchased can typically provide coverage if you are forced to cancel your trip due to the unforeseen sickness or injury of yourself, a traveling companion or family member, your coverage must be in place before the sickness first commences or takes an unforeseen worsening in order for the plan to provide coverage. If you have any additional questions or concerns, please reach out to us at the number or email provided above.Mar 27,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
I needed to make a change in the dates of coverage, as we left a day earlier than originally planned. I submitted the change form about a week before my departure. I received a phone call several days later, which I was unavailable to answer at the time. I called the person back at the number she provided and left numerous messages for her to get back to me, which she never did. Finally in desperation, I called the number for claims because we were leaving the next day and reached someone who was able to make the change and process the additional payment required. This is the first company that charged me extra for an additional day, and their communication was very poor when I needed to reach them. I don’t plan to use this company again.
David W. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
Impossible to rate if it wasn't actually used.
Sandra L. would
recommend this plan to a friend or relative.
-
Samantha Fourez
Generali Global Assistance
Thanks for your business. We hope you enjoyed your trip!Apr 02,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
I had two issues with this plan. (1) I originally purchased it for an August trip. The event I was flying down for got postponed, so I canceled the plan, and they told me I could get it reinstated when the event got rescheduled, by sending them an exception letter. When it got rescheduled, I sent them an exception letter and they offered to reinstate it for more than the price of the original insurance. That was nonsense, because I could buy an entirely new plan for less than that... which I ended up doing.
(2) The second time the event again got postponed. Because I had already flown down to Long Beach for the event, I claimed expenses, but they denied all of my claims. They said I would get an email explanation shortly but it has been more than a week and I have not received an explanation.
(2) The second time the event again got postponed. Because I had already flown down to Long Beach for the event, I claimed expenses, but they denied all of my claims. They said I would get an email explanation shortly but it has been more than a week and I have not received an explanation.
Deborah W. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Angie
We are sorry to hear about your negative experience and the circumstances surrounding your claim as we take customer service and the claims review process very seriously and want customers to understand the coverage details of our plans. Our dedicated claims team is currently reviewing your case and will respond with additional information regarding a determination. If you have additional questions or concerns in the meantime, please reach out to us at (800) 348-9505 or via email at [email protected]
Mar 18,2024
The trip included a
tour
Generali Global Assistance
Standard
I'm just glad I didn't need to file a claim. The trip was wonderful!!
Maryann R. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
That's great to hear. Thanks for your feedback and purchase!Apr 02,2024
The trip included a
tour
Generali Global Assistance
Standard
This company was referred to me by C a trusted travel advisor and I in turn refered to my traveling companions. Haven’t had a claim yet ( two trips) but I felt the coverage provided was reasonable, clearly stated, and met my expectations. So, I trust if I have a claim for future trips the coverage will be as expected.
Douglas B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Samantha Fourez
Generali Global Assistance
We love our loyal travelers and value your feedback!
At Generali Global Assistance, we have a dedicated customer service team who can help you understand all the covered events in your Plan and can explain the services available for use now. Just give us a call at 800-348-9505Mar 07,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
We didn’t need to file any claims so it is hard to say how the company would have been had we needed to do so. Purchase was easy and coverage seemed to be what we might have needed if something went wrong.
Laura S. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
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Samantha Fourez
Generali Global Assistance
We do our best to offer an array of travel plans for our customers. We are happy you found the right coverage to fit your trip's needs. We appreciate your review!Mar 07,2024
The trip included a
cruise
Generali Global Assistance
Standard
Haven’t filed a claim, seems easy to work with.
Donald M. would
recommend this plan to a friend or relative.
-
Samantha Fourez
Generali Global Assistance
At Generali Global Assistance, we have a dedicated customer service team who can help you understand all the covered events in your Plan and can explain the services available for use now. Just give us a call at 800-348-9505.Mar 07,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
Having this insurance gives me peace of mind on my cruises. I would never travel without it esp air evacuate, you just never know.
Gail B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Samantha Fourez
Generali Global Assistance
We are grateful for your review. Thanks so much for sharing your experience and choosing to #TravelSmarter.Mar 07,2024