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Travel Insurance Reviews Generali Global Assistance Standard

The Standard plan is the most economical of the three plans offered by Generali Global Assistance. This plan offers comprehensive Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt for one of the listed covered reasons. This plan also offers coverage for missed cruise connections and emergency assistance services.

To learn more, see the Generali Global Assistance Standard product page.

Customers rated the Generali Global Assistance Standard plan
4.58 out of 5
10,814
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
Generali Global Assistance Standard
I filed a claim on a previous trip and Generali reimbursed me for the entire cost of the trip. I was very pleased with that and continue to use Generali when I need trip insurance.
Vickie B. would recommend this plan to a friend or relative.
1 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Plan was good, did not need to use it thank the Lord!
Angela M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
I still feel that I am owed a refund for the insurance I purchased but couldn't use due to covid. Initially I was told I had a "credit voucher"; when I called this year to use my credit, your rep said it was expired and I should have asked for a refund. Why wasn't I told I could have gotten a refund back in 2020!? Covid lasted over 3 years, and this was the first time I could travel. I still want my refund.
Carole B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Kaylie
    Photo
    Dear Valued Customer,

    Thank you for your feedback. The provider that you purchased with, Generali Global Assistance, has issued the following response:

    "Thank you for your feedback. We’re sorry to hear about the circumstances surrounding your vouchers and for not meeting your expectations. We take customer service very seriously. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at [email protected].


    May 09,2024
Generali Global Assistance Standard
Really fast and fair claims' process. The airline delayed our departure by 24 hours so we loss one day of condo rental. The interruption insurance covered this situation. The online claim system told us what documents were needed and they were easy to download. Within 12 hours our claim was approved and 5 days later we got a cheque. We will use this company for our next trip.
Stephen W. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    Thanks for sharing your feedback with us. We're sorry to hear about your travel woes, but happy we were able to assist and pay your claim!
    May 07,2024
The trip included a
cruise
tour
Generali Global Assistance Standard
I had a perfect trip and did not need to use the travel insurance - which I always purchase for trips.

Eliana
Eliana S. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Samantha Fourez
    Generali Global Assistance
    Photo
    Thanks for your loyalty, Eliana. We hope you enjoy your future travels!
    May 07,2024
The trip included a
cruise
tour
Generali Global Assistance Standard
Company was very responsive. When a family member at home was hospitalized we had to reach out to review coverage in case we were needed back home. Although we did not have to interrupt our vacation, the agent we called was very knowledgeable and helpful in advising us on how to proceed with a claim if necessary.
Richard L. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Samantha Fourez
    Generali Global Assistance
    Photo
    We're sorry to hear about your circumstances, but pleased we were able to offer helpful and prompt Customer Service. Thank you for sharing your experience with us.
    May 07,2024
The trip included a
cruise
tour
Generali Global Assistance Standard
I did not file a claim. The coverage seemed fine but the cost of all these plans have gone up!
William E. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Samantha Fourez
    Generali Global Assistance
    Photo
    Thanks for your feedback. The calculated cost depends on a variety of factors including days to departure. If you ever have any questions about pricing, you can call us at 800-348-9505 and one of our dedicated customer service team members will help you.
    May 07,2024
The trip included a
cruise
tour
Generali Global Assistance Standard
It’s hard to review an insurance policy if you don’t need/use it. This policy was the best combination of coverage and price. It was less than half the price of the policy suggested by my travel agent, for the same coverage.
Drew M. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    We do our best to offer an array of travel plans for our customers. We are happy you found the right coverage to fit your trip's needs. We appreciate your review!
    May 02,2024
The trip included a
cruise
tour
Generali Global Assistance Standard
I submitted a claim for trip delay and baggage delay. My claim was approved the very next day and a check is in the mail. They surpassed my expectations.
Joan G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Samantha Fourez
    Generali Global Assistance
    Photo
    At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter.
    May 02,2024
The trip included a
cruise
tour
Generali Global Assistance Standard
I’ve been blessed to never need to file a claim. Thank you for providing affordable coverage.
Jane K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Samantha Fourez
    Generali Global Assistance
    Photo
    We're grateful for your support and for your choosing us!
    May 02,2024
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