Travel Insurance Reviews Generali Global Assistance Standard
The Standard plan is the most economical of the three plans offered by Generali Global Assistance. This plan offers comprehensive Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt for one of the listed covered reasons. This plan also offers coverage for missed cruise connections and emergency assistance services.
To learn more, see the Generali Global Assistance Standard product page.
The trip included a
cruise
tour
Generali Global Assistance
Standard
We never used it.
Richard M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Samantha FourezGenerali Global Assistance
Thanks for your feedback and purchase!Jul 11,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
It has taken over three months to get a claim to Generali approved. I sent them all the information and then they wanted more. I tried contacting them many times leaving messages to the agent assigned to my claim to find out what other information they needed and never got a response. I finally had to get Sally from insuremytrip to help me get through to Generali After another 3 weeks they approved my claim. All this was unacceptable
Susan P. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Kaylie
Dear Valued Customer,
Thank you for your feedback. The provider that you purchased with, Generali Global Assistance, has issued the following response:
"Thank you for your review, Susan. We take customer service and the claims process very seriously, and apologize for not meeting your expectations. While we are pleased to hear that your claim has been resolved, we will share your feedback with our claims team to improve."
Jul 24,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
Didn't have any reason to use it, but I was glad to have it available.
Thanks.
Bruce Wilkin ♪
Thanks.
Bruce Wilkin ♪
Bruce W. would
recommend this plan to a friend or relative.
-
Samantha Fourez
Generali Global Assistance
Next time you purchase a Travel Protection Plan, give us a call to learn about services offered even before your trip!
Visit https://www.generalitravelinsurance.com/travel-resources/services to learn more.Jul 24,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
My wife broke her ankle and we were not able to take the trip per doctor’s orders. We first submitted a claim on 5/15 on the eclairs system. I called 2 weeks later for claim status and was told they didn’t receive the claim even though their system says “submitted”. I resubmitted the claim on 5/30. It is now 7/20 and the system status is still submitted. I have called several times. The first time a customer service rep left a message for the claims rep to call me. I did not receive a return call. I called a week later and asked for the claims rep’s extension and left a message. Still no return call. I called another week later and left a message and still no return call. I called this past Monday and found out my claims rep was no longer with the company. I was putt in contact with my new claims rep who called me back and said she was unable to work the claim due to upper management reviewing it. This is gone way too long.
Steven H. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Angie
We appreciate your review, Steven. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at [email protected].
Jul 24,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
You guys rock. Very happy. Will use u in the future.
Johnny J. would
recommend this plan to a friend or relative.
-
Samantha Fourez
Generali Global Assistance
Thank you for your kind words! We're grateful for your support and for your choosing us!Jul 24,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
I didn't need to use the insurance, so I really don't know if I would have gotten what I paid for.
Helen F. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Samantha Fourez
Generali Global Assistance
Thank you for your feedback. We have a dedicated customer service team who can help you understand all the covered events in your plan and can explain the services available for use even before your trip. Just give us a call next time your purchase a Plan at 800-348-9505.Jul 15,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
Easy to buy, and prompt to pay if you claim.
Colin R. would
recommend this plan to a friend or relative.
-
Samantha Fourez
Generali Global Assistance
Thanks for sharing your feedback with us. We are happy we were able to assist and pay your claim!Jul 15,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
N/A
Maureen M. would
recommend this plan to a friend or relative.
-
Samantha Fourez
Generali Global Assistance
We appreciate you taking the time to leave such a positive rating!Jul 15,2024
Generali Global Assistance
Standard
Filed a claim when trip was cancelled due to illness. Generali was unresponsive and raised roadblock after roadblock. Eventually received airfare refund from United Airlines, not insurance company.
Michael S. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Angie
We value your feedback and will share it with our claims and customer service teams to improve. We are sorry for not meeting your expectations. Thank you for your review, M.
Jul 15,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
we had to file a claim and it was processed within 24hrs -amazing
peter k. would
recommend this plan to a friend or relative.
-
Samantha Fourez
Generali Global Assistance
At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter.Jul 15,2024