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Travel Insurance Reviews Generali Global Assistance Standard

The Standard plan is the most economical of the three plans offered by Generali Global Assistance. This plan offers comprehensive Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt for one of the listed covered reasons. This plan also offers coverage for missed cruise connections and emergency assistance services.

To learn more, see the Generali Global Assistance Standard product page.

Customers rated the Generali Global Assistance Standard plan
4.58 out of 5
10,814
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
tour
Generali Global Assistance Standard
i submitted a claim and was asked for all sorts of documentation. finally was assigned a claims adjuster who was not responsive and didn't return calls. after 3 months, finally got in touch with someone who seemed capable and was told my policy didn't cover cancellation. why did it take 3 months to get that information?
KAREN H. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Angie
    Photo
    Thank you for sharing your feedback with us, Karen. We're sorry to hear about the circumstances surrounding your claim and apologize for the delay as we take customer service and the claims review process very seriously. Our goal is to process claims within 30 days from the time that they're received, however, some cases can take longer to resolve. Please feel free to reach out to us at (800) 348-9505 or via email at [email protected] any additional questions or concerns.

    Jan 11,2024
The trip included a
cruise
tour
Generali Global Assistance Standard
Expensive and less coverage, especially no option for “Cancellation for any reason”.
Manpreet B. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
I filed a simple claim for a one night stay in Madrid. Genarli denied the claim with no statement as to why. It now 12/31/23 and they have yet to respond to my appeal. Furthermore, there is no human being to speak with. DON’T use them for travel insurance.
Mark P. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Angie
    Photo
    Thank you for your feedback, Mark. We're sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations. We want our customers to choose the correct policy to fit their needs and cannot stress enough that it is important to review the coverage details of our plans via the Plan Document that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions. We have dedicated customer service representatives who can clarify the plan terms and conditions and guide you towards the best coverages. While the plan you purchased includes Travel Delay coverage, documentation of the delay is required to consider coverage. One of our dedicated claim team members reached out to you today to explain the claim determination. If you have any additional questions or concerns, please reach out to us at the phone or email above.

    Jan 08,2024
Generali Global Assistance Standard
All our queries were handled in the times stated by the provider. The reps over phone lines were courteous and helpful. The only disappointment was our that our return flight was cancelled due to issues at connecting airport by the airline and this was not covered by this plan - as it was't due to a mechanical or storm related cancellation. Of course, we did not anticipate such a cancellation nor realized it would not be covered at time of purchase.
Mahesh R. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
My claim was paid-in-full within 6 days!
Thomas B. would recommend this plan to a friend or relative.
1 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Good
Boris N. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Angie
    Photo
    Thank you for sharing your feedback, Boris. We're sorry to hear about the circumstances surrounding your claim and for not meeting your expectations as we take reviewing and responding to claims very seriously and want customers to understand the coverage details of our plans. We cannot stress enough that it is important to review these details via the Plan document that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions. Supporting documentation is typically required in order for the policy to provide coverage for cancellations due to medical reasons. One of our dedicated claim team members will provide additional information about the requested documentation.

    Dec 13,2023
The trip included a
cruise
tour
Generali Global Assistance Standard
I was very happy to find a reasonable priced plan to cover my needs.
Linda R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
I had to cancel my trip due to dental problems. My representative was very helpful and everyone was wonderful. I would definitely use them the next time I travel. My check is being sent out this week.
Joan A. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
I am now in the 5th month of attempting to obtain a partial refund for a trip that had to be cancelled due to a dire medical diagnosis and subsequent treatment. The diagnosis was early enough to allow me to cancel the cruise and reduce the insurance request by 50% of the purchased coverage amount. I was on the insurance web site when I contacted the insurance rep through the chat feature and was informed that I did not have a claim submitted (even though the web site showed the claim number, date of claim, and the heading "Claim in Progress" - I have a screenshot). As we were discussing this, the screen suddenly changed to report that I had no claim. When I questioned this, the rep had "no idea" how this happened. I hope I am sending this review prematurely and I am going to receive the partial refund (then I will amend this review) but I am proceeding to answer now as I received a request to do so from the company to review how I enjoyed my cruise.
Ronald B. would not recommend this plan to a friend or relative.
5 of 5 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Angie
    Photo
    Thank you for your feedback, Ronald. At Generali Global Assistance, we pride ourselves on providing the support that is crucial for happy and safe travel, backed by Generali, one of the largest insurance companies in the world. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously. We will review your claim further and be in touch should we need further details. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at [email protected].

    Dec 15,2023
  • PatsyC
    Photo
    I would like to know how this was resolved for the customer.
    Jan 20,2024
Generali Global Assistance Standard
it is a reliable insurance which provides peace of mind
Alexey T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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