Travel Insurance Reviews GeoBlue

Geo Blue travel insurance, formerly HTH Worldwide, is a leader and innovator serving the needs of world travelers. GeoBlue group travel health plans combine unsurpassed service with state-of-the-art mobile technology to help expatriates, their families and business travelers access trusted doctors and hospitals all around the globe.

Learn more about GeoBlue.

Customers rated GeoBlue
4.71 out of 5
1,263
ratings and reviews
98%
recommended
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Filed claim
GeoBlue Voyager Essential
I filed a claim, but didn't hear back for two weeks now. Finally they send me a letter telling me that the two claims I filed are not covered.

The two claims were for change of travel plans due to hazardous weather conditions. Local authorities closed the harbor and sent out a notice for safety warning for the entire city. I lost money on the ferry and the hotel that I would have used!
Kit L. would not recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We have received the following response from GeoBlue:

    "Hello,

    Thank you for your review.

    Our GeoBlue Voyager Essential plan provides coverage for Trip Interruption claims related to illness or injury only. Unfortunately, the benefit does not include coverage for Trip Interruption claims related to inclement weather delays or cancellations.

    Additionally, the Trip Interruption benefit under this plan provides coverage for non-refundable deposits only.

    If you have additional questions or concerns, please email customerservice@geo-blue.com or call 855-481-6647 to speak with a representative about your plan.

    Best regards,

    GeoBlue"
    Sep 10,2018
GeoBlue Voyager Essential
I had no need to use it, & the process of signing up was next to impossible. I could not do it on line. Needed a Customer Representative, to finally sign up after 2 frustrating days on the computer.
Janet Z. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your reply.

    Although we regret hearing that you did not find our website easy to use, we are glad to hear that you called customer care for assistance. This appears to have been the first time that you purchased travel insurance through InsureMyTrip. We suggest that you continue calling us for assistance in your next purchase. In time you will be an expert at using our website.

    Please note that customer care 800-487-4722 is available weekdays from 7:00 AM to midnight EST and weekends from 9:00 AM to 9:00 PM EST.
    Aug 24,2018
GeoBlue Voyager Choice
This coverage was recommended to me by a friend, and it made me feel secure just in case something happened while I was on vacation. I didn't need it, so I can't comment on how well it worked, which is the reason I didn't give 5 stars. Insurance is always nice to have, and I'm glad I bought it and will again going forward now that I know about it.
Chloe J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
GeoBlue Voyager Choice
I had a medical concern while in Colombia and needed to see a doctor. GeoBlue did provide a guarantee of payment, which was helpful, although I did not end up needing it because the costs were lower than my deductible. However, I was disappointed in the lack of knowledge on the part of the representatives about the medical partners in my area; I was led to believe that I would be visiting an English-speaking urgent care clinic, while in fact I found myself at a Spanish-speaking emergency room. The representatives had no idea if their partners were hospitals, clinics, etc, or how to get in touch with them to schedule an appointment. This was very frustrating.
Rebecca K. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
GeoBlue Voyager Choice
I should have downloaded the app, called the company and made sure everything was working properly before i left on my trip.

While in Iceland, my daughter became ill and I wanted information on finding a clinic. I was unable to download the app and my e-mail to customer service was not answered until after i returned home. While on the trip, I was finally able to access information about a clinic through the website. Much frustration entering policy number and personal information repeatedly, with lots of error messages.

Next time I will research clinics and download the app before I leave on the trip. Accessing the info was very time consuming.
Elizabeth S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you very much for providing this information. We have forwarded your comments to GeoBlue, who is very focused on providing the highest level of service, so that they may review their online app service.
    Aug 17,2018
GeoBlue Voyager Choice
I purchased this insurance for my daughter who was abroad for about a month. Twice during her trip she had some health issues and called the contact number for the insurance. Both times she was given great service and referred to easily accessible health care near her. I am very thankful that she had GeoBlue to reach out to for guidance at those times. I would definitely purchase a plan again for future travels. Thank you all very much.
morgan f. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
GeoBlue Voyager Essential
Tho I did not use the plan, I felt very safe with the wording of the plan...and felt I could use it if needed. I have traveled extensively in the past overseas and this plan covered what was needed.
leslie d. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
GeoBlue Voyager Essential
Please note, my review is based upon my purchase of insurance only, thankfully I had a safe trip and did not have to use/file an actual clamp. I was pleased with my purchase and have bought insurance from this company on prior trips. Based upon my dealings, yes, I recommend them.
Alysson A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
GeoBlue Trekker Essential
Fell down in small town France and did Bad Things to my wrist. Suffered overnight (of course it was Sat night) and went to ER in middle size town France Sunday morning. I am a physician who speaks some French. Well cared for, got physician exam, Xrays and even CT scan (would have wanted Xrays in US--probably not CT scan). Physician gave me his note (in French) and a prescription for a brace (appropriate care for my severe sprain with no fracture) and directions to the "on call" pharmacy for the region to get the splint. Drove about 30 miles, got the splint and off we went. When I got home 2 weeks later, went to GeoBlue website and filled out claim, scanned my ER note and prescription and submitted it. 2 weeks later claim was pain less the $50 deductible. Total satisfaction. One fo my big issues before I bought this coverage was the paucity of "I used it and ti worked" reviews as opposed to the "I was so relieved that I had it but never needed it" reviews. Bravo Zulu--well done to GeoBlue for doing what they said they would do
Linda R. would recommend this plan to a friend or relative.
5 of 5 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
GeoBlue Voyager Choice
What was nice is that they mailed a card so that I had some reference as to who the plan was and phone numbers. No need for printing out the information and folding it up and tucking it with my travel papers. While I never used the plan, found it to be reasonably priced and what I needed 'just in case'.
Ruth D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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