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Travel Insurance Reviews InsureandGo

For over 10 years, the InsureandGo USA brand has been specializing in providing the best value in travel insurance. As a worldwide travel insurance provider, InsureandGo USA covers more than 2 million travelers each year. InsureandGo USA is part of the worldwide MAPFRE family of companies. MAPFRE and its affiliated companies operate in over 43 countries and provide insurance and services to over 13 million customers worldwide.

Learn more about InsureandGo.

Customers rated InsureandGo
4.60 out of 5
873
ratings and reviews
97%
recommended
Sort by
Cruise
Filed claim
The trip included a
tour
InsureandGo Global Silver
VERY POOR COMMUNICATION. I DID NOT GET RESPONSE TO MY ALL PHONE CALLS AND EMAILS AFTER THE CLAIM WAS SETTLED.
Nrupendrarai S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
InsureandGo Global Silver
Fortunately, I did not have to use my insurance. So I cannot actually rate the customer service.
Jolynn L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
InsureandGo Global Silver
Did not use the plan. Have to use any current insurance coverage first. Would like to know just how much these companies pay out per dollar of premium collected. Just think the costs are unnecessarily high.
Marsha T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. InsureandGo has issued the following reply:

    “Thank you for your review. Our records indicate that you did not file a claim with us. Our Global plans provide for primary coverage. If you feel that you have a valid claim, please contact us.”

    The InsureandGo Global plans are designed for international travel, and as result, offer primary medical coverage. InsureandGo plans for domestic travel, provide benefits that are secondary to your insurance in the United States.

    Please call us at at 800-487-4722 if you have any questions regarding primary versus secondary coverage, or if you would like to obtain a quote for primary travel insurance.
    Apr 21,2016
InsureandGo Global Gold
First time I ever needed to use my travel insurance, and the experience couldn't have been better. The entire process was professional and thoughtful, and the level of healthcare provided and covered in a lower-income country was exceptional. Thank you InsureandGo!
Brian B. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
InsureandGo Global Silver
I took out this plan for a trip to cuba after I paid for it I was informed it did not cover cuba when I contacted you I was told you would call me back you did not again I called you said you would call me back you never called me back so I contacted my card and they took the charge off. right before I get an e-mail from you to have a good trip so I call you again then and only then did you tell me it would cover me in cuba. but I had already got other insurance.
Kathleen A. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. InsureandGo has issued the following reply:

    "Thank you for your review. We are sorry to hear about your dissatisfaction. We sincerely apologize for any confusion we caused. We do cover travel to Cuba within the US State Department guidelines. We take pride in delivering a great customer experience and we regret that we were not able to meet your expectations in this case. If you have any further questions, please feel free to contact us at 1-888-491-9596."
    Apr 07,2016
The trip included a
cruise
tour
InsureandGo Global Platinum
This was an affordable plan that wss easy to purchase and gave us peace of mind to travel to the other side of the world for three weeks. I'm happy we never needed to use it, but I've had friends what have been injured out of the country and it wasn't a pleasant experience. They now won't travel out of the US. That isn't an option for me!
Simeon C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
InsureandGo Global Gold
We ran into soem people in Mexico that didn't have health coverage and it cost them plenty when they got sick. I gave them your name to get insurance next year. They didn't know it was so reasonable.
David L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
InsureandGo Global Gold
This company was extremely hard to deal with. First it was difficult to reach a live person to answer the phone. If I left a message it was not returned. I would try day after day with no return phone call. Only after InsureMyTrip got involved did I receive my payment. Payment over a month to receive.
Brenda B. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. InsureandGo has issued the following response:

    "Thank you for your review. We are sorry to hear about your dissatisfaction with the handling of your claim. We have conducted a thorough investigation of your claim. We understand your claim was successfully handled and paid on 3/29/2016. We take pride in delivering a great customer experience and we regret that we were not able to meet your expectations in this case. If you have any further questions regarding your claim, please feel free to contact our claims department at 1-888-491-4577."
    Apr 07,2016
The trip included a
cruise
InsureandGo Global Silver
I really cannot rate the coverage because I had to have spinal surgery Feb9th and we had to cancel the trip. I just got all the information together to send to the company and it will go in the mail tomorrow. I think I have included everything the insurance company asked for
Robert D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Insured's Update Dated 5/7/2016
    My claim was paid in full about two weeks after it was filed. If you need any more information, let me know.
    May 08,2016
The trip included a
cruise
InsureandGo Global Silver
The plan covered our trip delay cost satisfactorily. I do believe it was on the expensive side. My one issue was lack of correspondence from one representative. Many e-mails re our claim status, made after a reasonable time went unanswered as did phone messages. It took another representative to answer my questions very nicely. She also communicated that the claim had been processed and was being sent. I appreciate her as being a good rep for the company. She would be my only reason to take this insurance again in the future.
Jean S. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
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