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Travel Insurance Reviews InsureandGo

For over 10 years, the InsureandGo USA brand has been specializing in providing the best value in travel insurance. As a worldwide travel insurance provider, InsureandGo USA covers more than 2 million travelers each year. InsureandGo USA is part of the worldwide MAPFRE family of companies. MAPFRE and its affiliated companies operate in over 43 countries and provide insurance and services to over 13 million customers worldwide.

Learn more about InsureandGo.

Customers who have visited the United Kingdom rated InsureandGo
4.61 out of 5
48
ratings and reviews
95%
recommended
Sort by
Cruise
Filed claim
The trip included a
tour
InsureandGo Global Silver
Insure & Go has plans to meet varying needs. Plus, it is very affordable and beats the plans sold by most travel agent. Through Insure My Trip, I use this company for all my travel insurance needs.
Barbara W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
InsureandGo Global Silver
When I first looked into travel insurance, my main concern was travel disruption or delay. The agent did not tell me that the total coverage for travel delay was $250. I may have paid more for additional coverage if I would known this. Of course the policy states this if you read it carefully. While I filed the claim, it took over a week to get a response from my claim's adjuster. It wasn't until I threatened to call her supervisor that she called. And she called at exactly the time I asked her not to call. Then I filed the claim on 11/20. When I had not heard anything about the claim for over 2 1/2 weeks, I called the adjuster. She says: Oh, we just got your claim today. The company might never had received the claim if I hadn't called to check on it. What a coincidence that it arrived the day I called. The post office stated that it would be delivered on 11/23, two and 1/2 weeks earlier. It took another 12 days to process the claim. I was informed by e-mail that I would receive $250 for a claim of $400. Funny that the adjuster knew the amount I was requesting during the discussion of the claim and never mentioned the $250 policy limits. Overall, very poor customer service. For all purchasers, be sure to read the fine print to know what you are actually buying.
Karen C. would not recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. InsureandGo has issued the following statement in response to this review:

    “Thank you for your review. We are sorry to hear about your dissatisfaction with the handling of your claim. We have conducted a thorough investigation of your case and have concluded that your claim was delayed in processing due to a stall in mail delivery during the Thanksgiving holidays. However, once received your claim processed and paid within 2 weeks. We take pride in delivering a great customer experience and we regret that we were not able to meet your expectations in this case.”
    Jan 20,2016
The trip included a
tour
InsureandGo Global Platinum
Thank you for having such caring employees. I broke my wrist while in London and the insurance people were so nice.
Patrick C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
InsureandGo Global Silver
The customer service representative who sold me the policy was very personable and professional.
Sonya D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
InsureandGo Global Silver
Knowing I have good coverage during my trip is the best insurance I can have. Thanks for being there for me at a reasonable price.
Marjorie R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
InsureandGo Global Platinum
I felt more at ease knowing that I had coverage at an affordable price. I would use this plan again.
Janet Lee B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
InsureandGo Global Gold
It was good to know I had the policy. This is the second year I have used InsureMyTrip for an international trip and will use it next year. Thank you.
Jacqueline Y. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
InsureandGo Global Gold
I reviewed a few plans before I purchased this one. My son was traveling to the United Kingdom alone and my mother demanded that I purchase travel insurance. At the time, I thought it was strange that none of the reviews included someone's experience of filing a claim. There are plenty of horror stories about insurance companies not being responsive and since I didn't need to make a claim, I wouldn't know if this company falls into that category. That being said, I would happily purchase insurance from this company again.
Bryn E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. InsureAndGo has been in business for more than 10 years, but was only recently added to our website. It is possible that the Global Gold plan does not have any reviews from customers who have had to file claims. The underwriter of InsureAndGo has an A.M. Best rating of A (Excellent).
    Jul 10,2015
InsureandGo Global Gold
Wonderful Customer Service!
Linda C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
InsureandGo Global Silver
There is no way to really review the InsureandGo Global Silver plan unless I used it.
Dennis E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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