Travel Insurance Reviews Travelex Travel Max

The Travel Max plan offers the highest limits of coverage and the most benefits of the three comprehensive Travelex plans. This plan includes coverages that are optional upgrades on the Travel Basic and Travel Select plans. Coverages include Trip Cancellation and Interruption coverage with an enhanced list of covered perils, along with higher limits of coverage for Travel Baggage, Baggage Delay, Travel Delay, Medical and Emergency Medical Evacuation.

To learn more, see the Travelex Travel Max product page.

Customers rated the Travelex Travel Max plan
4.42 out of 5
256
ratings and reviews
96%
recommended
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Filed claim
The trip included a
cruise
tour
Travelex Travel Max
My wife and I are residents of different states but travel together and I feel we should be able to purchase one policy instead of 2. We had an issue with a car malfunction that was not covered and I feel it should have been.
Ronald M. would recommend this plan to a friend or relative.
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Value
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Claims not filed
  • Carol
    Photo
    Travelers residing in different states should be covered under separate plans. Travel insurance is governed by state laws which are often very different from state to state impacting the policy terms and conditions. You are also required to have separate insurance plans if you have different dates of travel since occasionally travelers may be leaving and/or returning on different dates.

    Travel insurance also includes Trip Cancellation and Trip Interruption which would reimburse you if you must cancel or interrupt your trip due to covered reasons that are specifically listed in the plan. The number one covered reason in most plans is the unexpected sickness, injury or death of you, your traveling companion and your family member, but there are other covered reasons which vary from plan to plan. However, no plan includes canceling due to a car malfunction, so you would have needed to purchase the Cancel for Any Reason option.

    Please feel free to call Customer Care at (800) 487-4722 if you have further questions.
    Sep 21,2018
Travelex Travel Max
We purchased Travelex trip insurance for our trip to Canada last summer. On the 7th day of our 19 day trip, my husband fell while hiking in Newfoundland. Parks Canada staff were phenomenal, as well as the paramedics who came to the scene to assess his situation. We were 5 km in on the trail, and there was question about how we were going to get back to the trail head and get him to the medical attention he needed. He was carried out using a wheelbarrow-like apparatus to a clearing along the trail where a helicopter was waiting to take us to the closest medical facility. Diagnosis: completely torn quadriceps muscle. Luckily, we were told that Mr. Trudeau would be covering the cost of the helicopter, but I was not worried because we had trip insurance. I saved all the receipts from the doctor and emergency room, as well as the medications and apparatus we needed to purchase (a knee immobilizer). We contacted Travelex and they offered to help us if we chose to interrupt our trip-however, even though the trip would be a very different one than we had planned, we chose to continue to the end. I submitted the required forms, along with all of the original receipts when we returned, and within a few week's time, we received our refund. Travelex was great to work with!!
Donna P. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
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Value
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Claims
  • Empty Comment
Travelex Travel Max
baggage was stolen due to rental car break in. They covered the cost of the car damage and most of the stolen items. The only issue was poor customer care and correspondence at times. I had to call/email to make them follow up and send the same receipts/docs more than once bc they did not read it or lost it in email. However, I was reimbursed for most of the stolen items. It took about a month for the entire process.
TORLOREAN Y. would recommend this plan to a friend or relative.
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Claims
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are sorry to hear about what happened during your trip and that you are dissatisfied with your claim experience. InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing customercare@insuremytrip.com, explaining the events which resulted in a claim, and the challenges you are facing.
    Dec 04,2017
Travelex Travel Max
One of the best Travel Plan Insurance I experienced so far and wanted to share with everybody.
Hoa N. would recommend this plan to a friend or relative.
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Value
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Claims not filed
  • Empty Comment
The trip included a
tour
Travelex Travel Max
I am disappointed in the plan. I feel that your exclusion to cover mental health issues as a cause for cancellation is discriminatory. My wife did not plan her breakdown so we could get money back on the trip. It happened at an inopportune time as health issues can do. If she had a "medical issue" such as appendicitis or a broken leg we would have been reimbursed but due to the bias that surrounds mental health in this country we were denied. A health issue is a health issue, be it medical or emotional, and all should be covered.
joan o. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are sorry to learn that you were unable to travel. We hope that fellow customers find your review and our reply educational.

    The Travelex Travel Max plan does have the following exclusion: mental, nervous, or psychological disorders, except if hospitalized. This exclusion is a standard exclusion in most, if not all travel insurance plans. In the future, please consider calling us prior to purchase to discuss the plan exclusions. We strongly recommend customers read the terms and conditions of the policy within the review period to determine if the policy fits your needs. If the policy does not fit your needs, it can be cancelled within the review period for a refund of premium. Please call us at 800-487-4722 if you have any questions or concerns.
    Nov 28,2017
Travelex Travel Max
I liked the reviews that said fast claim processing. I just wish that you could buy this insurance post-departure.
Ethan M. would recommend this plan to a friend or relative.
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Value
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Claims not filed
  • Empty Comment
Travelex Travel Max
I always buy insurance with primary medical insurance coverage. Please provide a filter so I can see only plans that offer this coverage
Roger O. would recommend this plan to a friend or relative.
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Claims not filed
  • Empty Comment
Travelex Travel Max
Customer service rep very helpful.
Michael L. would recommend this plan to a friend or relative.
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Claims not filed
  • Empty Comment
Travelex Travel Max
all good
Joseph Michael S. would recommend this plan to a friend or relative.
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Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Travelex Travel Max
Fortunately did not have to use the insurance, but the proactive communication from the company was very good. The smart phone app is nice to have.
Linda M. would recommend this plan to a friend or relative.
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Value
Satisfaction
Claims not filed
  • Empty Comment
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