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Travel Insurance Reviews Travelex Travel Select

Travel Select is the highest level plan offered by Travelex, with coverage amounts that fall above the Travelex Basic plan, as well as optional benefits to customize the plan to your specific travel needs. This plan offers primary coverage with no deductibles.

To learn more, see the Travelex Travel Select product page.

Customers rated the Travelex Travel Select plan
4.57 out of 5
1,659
ratings and reviews
97%
recommended
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Cruise
Filed claim
Travelex Travel Select
The Travelex claims website required that I file a claim to get copies of the doctor’s form and then had to start all over again once the doctor completed the form. It would been easier initially to go to a page setup up for downloading forms.

With the necessary forms in hand, filing online was fairly easy and the claim was approved within two weeks.
Bryan B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Travelex Travel Select
Update: After waiting for nearly two months I was contacted by email saying they've now processed our claims and the checks are in the mail.They are covering the portions of the trip that we insured and reasonable coverage was provided; however, the customer service was non existent and super slow to respond. ***Submitted a claim for Coronavirus ( Cancel for any reason). No response, never contacted by an adjuster. Can’t reach anyone in claims. I’m sure they’re swamped with claims but it’s been almost a week with zero contact. I wouldn’t purchase this policy or work with TravelEx in the future. Poor customer service.
Suzanne D. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Erin
    Photo
    We appreciate you providing your feedback. Travelex has offered the following response:

    "Thank you for taking the time to reach out to us on InsureMyTrip.

    We have contacted the Claim administrator, on your behalf, and have been advised that your claim payment was processed in full today, May 6, 2020.

    Please keep in mind, that due to the Coronavirus outbreak, our Claim Administrator is experiencing an increased volume of claims. If you have any questions about your claim payment, please contact our Claims Department at 855.205.6054 option 2, Monday - Friday: 7:00 am-7:00pm CT or via email at travelex.claims@bhspecialty.com.

    We appreciate your patience and understanding."
    May 13,2020
Travelex Travel Select
I was pleased with the ability to purchase on-line and how well the process worked when I needed to file a claim. It was easy to contact a real person when I had questions. The customer service was efficient and accurate. The email explaining the analysis and reasons for part of my claim not being covered was easy to understand and thorough. A great experience of how on-line and non-local transactions should work. Thank you.
Ronald S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Select
Due to coronavirus airline cancelled our tickets to Italy, so we lost excursions and train tickets. Called the insurance company, explained the situation, girl was very snotty and rude, no help whatsoever!!!
RAYMOND G. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Erin
    Photo
    We appreciate you providing your feedback. Travelex has offered the following response:

    "Thank you for expressing your concerns on InsureMyTrip.com. We empathize with your unfortunate situation.

    We recommend contacting your traveler suppliers about transferring any monies paid for the airline tickets, excursions, and train tickets to a new trip. Additionally, to be of service we can offer you a One-Time Date Transfer for up to 24 months on your policy, in order to use it for a future trip.

    Please contact Travelex Insurance Services Inc. at TISReviews@TravelexInsurance.com if you would like more information about the One-Time Date Transfer option.

    We appreciate your patience and regret that we were unable to provide a more favorable outcome."
    May 01,2020
The trip included a
cruise
Travelex Travel Select
Amazing sense of security for a wonderful
price.
Michael R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Select
I didn't file a claim so I have no idea how easy it would be to do so and get reimbursement.
PATRICIA D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Travelex Travel Select
Your plan is a rip-off!
Alden K. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Erin
    Photo
    We appreciate you providing your feedback. Travelex has offered the following response:

    "Thank you for taking the time to post about your situation.

    We understand the experience surrounding your situation did not meet your expectations. We do empathize with you and your family and understand that the coronavirus has caused a significant disruption on our society.

    We will email you directly with an extended date transfer, to reuse your policy towards a future trip.

    We appreciate your patience and regret that we were unable to provide a more favorable outcome."
    May 01,2020
The trip included a
cruise
Travelex Travel Select
Hard to provide a review when the trip was smooth and I had no reason to file a claim.
PHILLIP W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Travelex Travel Select
I found dealing with travelex to be agravating.
Robert M. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Erin
    Photo
    Thank you for providing your feedback. Travelex has offered the following response:

    "Thank you for taking the time to post about your situation.

    We have reviewed the activity that occurred in January with our Customer Solutions Representatives and understand how the experience surrounding your situation could be frustrating. Our goal is to offer the best customer service and protection plans in the industry to better serve our clients in the future.

    It is important to remember that insurance is highly regulated. Documentation is an important part of the policy modification process, as it relates to the Travel Select plan you purchased.

    Thank you again, and we look forward to insuring your future travels."
    Apr 30,2020
Travelex Travel Select
Biggest scam ever. I’ve now informed others that travel insurance is very limiting. Explained that even with CDC concerns in regards to flight travel to Asian countries, I would’ve ONLY been covered had I traveled and become quarantined....false securities is all travel insurance is.
Patricia R. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Erin
    Photo
    Thank you providing feedback on your Travelex Travel Select plan. Travelex has offered the following response:

    "Thank you for taking the time to post about your situation.

    We understand the experience surrounding your situation did not meet your expectations. We do empathize with you and your family and understand that the coronavirus has caused a significant disruption on our society.

    We would like to offer you an extended date transfer for up to 24 months, to reuse your policy towards a future trip. Alternatively, we can consider a premium refund in the event you cancelled your trip with no penalties, and you received a full refund from your travel supplier(s).

    Please contact Travelex Insurance Services Inc. at TISReviews@TravelexInsurance.com if you would like more information about either of these options.

    We appreciate your patience and regret that we were unable to provide a more favorable outcome."
    Apr 29,2020
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