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Travel Insurance Reviews Travelex Travel Select

Travel Select is the highest level plan offered by Travelex, with coverage amounts that fall above the Travelex Basic plan, as well as optional benefits to customize the plan to your specific travel needs. This plan offers primary coverage with no deductibles.

To learn more, see the Travelex Travel Select product page.

Customers who have visited Croatia rated the Travelex Travel Select plan
3.64 out of 5
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Filed claim
The trip included a
Travelex Travel Select
A total disaster and misrepresentation of the services to be provided. My wife (72 yers old) broke her arm in Croatia. Before going to the hospital I called emergency number provided to find out what I needed to get from the hospital. Got the itemized bill requested. After I'm back at my hotel call emergency number again to give an update of her condition and get assistance in alternative travel back home. Was told I needed additional paperwork from hospital which is an hour away. No assistance was to be given until I had the proper forms they would email to me filled out by the hospital and attending MD. This was ridiculous. We were left to make our own way home without your help. Not once did any representative even ask how my wife was doing. At a time of crisis you were no where to be found.
Richard D. would not recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Note: This review is for an earlier version of the plan.
  • Carol
    Thank you for taking the time to voice your concerns on

    Travelex Insurance Services empathizes with your wife’s unfortunate accident while on your trip. We hope your wife is healing and doing well.

    We did contact On Call International (On Call), our travel assistance provider, on your behalf for a review of your wife’s case. On Call confirmed that within the first phone call there was reference to needing a medical report, a fit to fly form, and itemized receipt, along with information about assisting with medical expenses, should the need arise while you were on your trip. On Call also advised us that they will use your feedback to help make this process smoother and clearer in the future.

    It is important to remember that certain paperwork is required for On Call to assist in getting travelers home as they need to ensure that the doctor has confirmed that travelers are fit to fly for safety reasons.

    If you have any questions or concerns with completing the claim paperwork, please contact the Claim Administrator by phone, Monday – Friday, 7:00am – 7:00pm CST, at 1-855-205-6054 or by email at [email protected].

    Kind Regards,
    Dec 17,2019
The trip included a
Travelex Travel Select
Very impressive responsiveness.
Stephen M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Note: This review is for an earlier version of the plan.
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