Travel Select is the highest level plan offered by Travelex, with coverage amounts that fall above the Travelex Basic plan, as well as optional benefits to customize the plan to your specific travel needs. This plan offers primary coverage with no deductibles.
To learn more, see the Travelex Travel Select product page.
Customers would only receive policies on the date of purchase or in response to a request to amend your policy.
We did review the correspondence that you received from Travelex and did find that you received their Confirmation of Coverage and policy certificate when you first purchased the policy. The Confirmation of Coverage was a link at the bottom of the email containing your name, coverage and trip details.
This policy did not change until you called us on May 1st to amend the return date and increase your total trip cost. Once this request was processed, Travelex again sent you a revised policy showing the change in premium and including a revised Confirmation of Coverage.
Although you did not see the documents attached to the emails from Travelex, it should be there if you review your correspondence. If you still need our assistance, please give us a call.
InsureMyTrip is open 7 days a week, 365 days a year, and our customer care representatives are licensed insurance agents who are able to recommend the most cost effective plans which will cover the travelers primary concerns. If you would like to receive assistance in obtaining a quote or purchasing a policy, please call us at 800-487-4722 as we would be happy to assist you.