Travel Insurance Reviews TripAssure

TripAssure (formerly MH Ross) designed its first custom travel insurance program in 1961, beginning a long and prosperous relationship with travelers. Their team of experienced specialists and technical experts in the travel insurance industry work together to provide you with prompt and professional service, anticipating your needs and solving your problems before they occur.

Learn more about TripAssure.

Customers who have visited France rated TripAssure
4.19 out of 5
42
ratings and reviews
92%
recommended
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Cruise
Filed claim
TripAssure Advantage Bridge
I flew to Paris on 10/20/2016 and my baggage was delayed for 3 days. I filed a claim with MH Ross through TripMate on November 1, 2016 right after I came back for my trip for the costs that I incurred due to my luggage delay. I submitted a claim for approximately $200.00 and I am still waiting as of 2/22/17 for my claim to be processed. I have called on numerous occasions and submitted all the documents needed and my claim is still pending even though the last representative that I spoke to told me that they have received all the documents needed. Keep in mind that the claim is only $200 and I can imagine how much of a headache it would be for a much bigger claim! This is the first time that I ever filed a claim and I am extremely disappointed with MH Ross. I do not recommend to anyone to purchase insurance policies from them.

After months of going back and forth with this company, they finally paid just a small portion of the claim. Do not recommend!
Roseflore B. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
  • Carol
    Photo
    We are very sorry to hear that you were unhappy with the TripAssure claims process. Upon receiving your review on February 1, 2018, we assigned an "Anytime Advocate" to look into your 2017 claim.

    In response to her inquiries, TripAssure advised that your claim was actually finalized back on Feburary 22, 2017. The payment for 110.70 USD was then printed and mailed on February 27, 2017 for toiletries purchased while the baggage was delayed. However TripAssure also sent you a letter on February 23, 2017 advising that they would not reimburse you for the additional airfare since it is not a covered expense under Baggage Delay which was correct according to your policy terms.

    Hopefully we will hear from you for future trips. We are available to assist you in quoting and purchasing a plan weekdays from 7:00 AM to midnight ET and weekends 9:00 AM to 9:00 PM ET.
    Feb 13,2018
The trip included a
cruise
tour
TripAssure Advantage Bridge
Glad we didn't need to collect on the coverage as our trip went as planned. It was good to know we had it just in case.
Joan M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
TripAssure Advantage Asset
BEWARE! I will never purchase insurance from any company that uses Tripmate to handle their claims. After taking months to handle, they first denied my claim, and then after an appeal process, they eventually paid but shorted me. My travel partner purchased insurance through insuremytrip with another provider and I purchased through MH Ross, and I submitted all documentation to both companies. The other provider paid in full within two weeks. Seven months later, I am still dealing with Tripmate Tripmate did not have my back after years of never having to submit a claim. BUYER BEWARE!
Gary H. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
  • Zac
    Photo
    Thank you for your feedback on the policy, and for allowing us to advocate on your behalf. We are pleased to learn that your appeal proved to be moderately successful. Please let us know if you require further assistance by calling 800-487-4722.
    Mar 25,2016
TripAssure Advantage Asset
It seemed like a good plan and the cost seemed reasonable. It was nice to know there was a help line available. I would use the company again.
Jean H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
TripAssure Advantage Asset
Insuremytrip is a great place to shop for travel insurance. It gives clean straight forward information to make an informed choice of travel insurance.
Omar G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
TripAssure Advantage Bridge
I didn't have any reason to access anything so I really can't say much.
Judson H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
tour
TripAssure Advantage Complete
Called to discuss what type of coverage I wanted for a winter snowboarding holiday. Service was very helpful, and the policy was sorted out over the phone, with documents emailed to me straight away. Excellent service and will use again.
Mark H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
tour
TripAssure Advantage Asset
Have used this numerous times and have no complaints.
Harold W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
TripAssure Advantage Asset
It was really nice to know that we were protected effectively and at a reasonable price. Thanks.
Kenneth B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
TripAssure Advantage Asset
I liked this plan and thought the price was good, better than others I have researched. It would be helpful to many if illness/death of beloved pets was included.
Stacey C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Zac
    Photo
    Thank you for your feedback on the policy. M.H. Ross and many of our other providers offer an additional benefit called Cancel For Any Reason, which offers travelers the opportunity to cancel their plans for reasons other than those that are listed as “covered reasons” on their travel insurance policy. Cancel for Any Reason has a few eligibility criteria:

    1) Available within 10-30 days of your initial trip payment (depending on the policy).
    2) You MUST insure 100% of your pre-paid and non-refundable trip cost.
    3) Cancellation of your travel arrangements and notification of the insurance company must occur more than 2 days before your scheduled departure date.

    4)You will be reimbursed between 50%-75% of trip cost depending on the policy.
    Jun 10,2014
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