Travel Insurance Reviews TruTravel Insurance

TruTravel plans are constructed by Meridian Management Group, LLC, a leading developer of travel and specialty health insurance related products and services since 1999. Their experience in the travel insurance industry has helped them to develop plans offering coverage for concerns that travelers typically face.

Customers rated TruTravel
4.62 out of 5
558
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
tour
TruTravel Insurance Premier
I did not need to use the plan so have no comments to make.
I did like receiving the email reminding me I had the coverage. It made me feel confident that I would be covered if anything were to happen.
Susan K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
tour
TruTravel Insurance Premier
It was our first in 10 years vacation, which my husband and I decided to spend in Rome, Italy celebrating our 30 years of marriage. Unfortunately, it was spoiled by the fact that my luggage was lost, and we had to spend first 2 out of 7 days of our vacation trying to find an inexpensive place to buy something that I needed, not knowing when and even if I ever receive my luggage… My husband and I are very disappointed by the way how TruTravel Insurance handled this issue. It took me too much time and effort to get even part of my money back from the company, as I was inaccurately informed about our coverage. I felt that I had to provide so much additional information (besides receipts from the stores, boarding passes, papers from the Airport at Rome, etc. etc…) that I was doing the job that the Company should be doing for the money we paid upfront buying the policy.
Natalia K. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
  • Carol
    Photo
    Although we are pleased to hear that you were reimbursed for your claim, it is very true that the travel insurance claims process is paper intensive, so we can understand your frustration. This applies to all insurance providers, not just TruTravel / Nationwide whose claims are handled by Co-ordinated Benefit Plans, LLC (CBP).

    Most travel insurance providers allow you to access your claim forms online. Since we cannot stress enough that it is very important to save your receipts and proof of expenses so that you can be accurately reimbursed, you may even wish to familiarize yourself with these documents prior to your departure.

    We encourage you and your fellow travelers to call Customer Care at InsureMyTrip 800-487-4722 if you wish our assistance in quoting and purchasing a policy. We would also like to remind you of our promise of "Unparalleled Customer Service" where our Anytime Advocates will support you if you have heard from the claims department within 30 days or you feel a claim has been unfairly denied.
    Jun 27,2018
The trip included a
tour
TruTravel Insurance Premier
Almost 3 months from the time we filed a claim (worth $6000) we have finally received all our money from Tru Travel. It was a very daunting experience. Everytime there was any communication from us they had 15 business days to respond. They were almost never in touch and the one time they were it was with an email that could not be copied,forwarded or converted to a PDF.Once I answered it the email simply disappeared.I've never seen anything like it.When I called the company about it, they laughed.When I called they stated it was not assigned but someone had sent that email so I didn't understand. We had to go through extreme measures to prove our tickets had been canceled and finally, in two stages they did send all the money. The fact that it was so complicated to work with these people, the fact that they were never personally in touch made it so hard to deal with them. Delay after delay was so difficult. They did pay in full finally and we are glad to be done We would not use them again.
Leslie W. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
cruise
tour
TruTravel Insurance Premier
InsureMyTrip website was recommended by our local Consumer Advocate, Clark Howard. We selected TruTravel Premier due to the availability of comprehensive plan with "Cancel for Any Reason" option and the fact that it was Nationwide, a reputable company. We are not experienced travelers and asked a lot of questions in multiple calls / emails. The representatives were very helpful in helping us select appropriate coverage as multi-generational family members from different addresses (same state) but traveling together. The application process was fairly easy, and it was great to have an immediate printout and website of the policy and emergency contact info. Thankfully, we did not need it. I have already recommended the plan to a coworker. Thank you for a pleasant experience.
Robert M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
cruise
TruTravel Insurance Premier
Although never needed, the feeling of knowing your trip was covered was well worth the price.
Joseph F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
tour
TruTravel Insurance Premier
Are returning flight was delayed resulting in a missed connection getting back home. I expected to have coverage for luggage delay but was told policy didn't cover this...only hotel and meal costs. Also, even though I submitted the claim in my name and paid in full on my credit card one of the checks was made out to my traveling companion.
Roderick C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
tour
TruTravel Insurance Premier
We didn’t have to use this, which is a good thing. It gave us peace of mind for our trip to South Africa. We usually purchase travel insurance for our long trips to foreign countries. The cost was very fair and communication was good with TruTravel. We would purchase again for future trips.
Nancy A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
cruise
TruTravel Insurance Economy
I didn't need to use the insurance , so my rating is strictly regarding comparative shopping for plans. I did appreciate the reminder emails prior to my trip with all pertinent info attached.
Julia K. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
cruise
tour
TruTravel Insurance Premier
Thankfully I did not have to file a claim,but I was confident that if I did there would not be any issues.Setting up the plan in the beginning was very well explained to me.
Phyllis A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
TruTravel Insurance Premier
Insurance cost was reasonable.
James S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
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