Travel Insurance Reviews AIG Travel
AIG Travel is the largest travel insurance provider in the United States, protecting more than 6 million travelers every year. It provides some of the broadest coverage in the travel insurance industry. They review claims within 24-hours of receipt.
Learn more about AIG Travel.
The trip included a
tour
AIG Travel
Travel Guard Essential
No coverage for Covid is a real problem. We could have been trapped for 2 weeks with no coverage.
Richard C. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
AIG Travel
Travel Guard Preferred
With ongoing mobility issues, I decided to purchase travel insurance for a trip to Hawaii to meet other family members. My mobility was quite good, after all. The insurance gave me peace of mind.
CONSTANCE B. would
recommend this plan to a friend or relative.
-
Antonia Pozarski
AIG Travel
Thank you for the 5-star rating! We are glad to hear our Preferred plan provided the peace of mind you needed during a memorable trip to Hawaii with your family.Aug 25,2021
AIG Travel
Travel Guard Preferred
Not way too expensive, more of a gamble bet. But I was stuck and had to have something. Impossible to evaluate since thankfully we didn't need to use it. What would be nice is a partial refund if no claim. Must be a huge profit margin.
Mark T. would not
recommend this plan to a friend or relative.
-
Sally
Thank you for your review. Please see the following response from AIG Travel Guard.
“Thank you for choosing AIG Travel Guard! Please visit our online FAQ for premium refund and voucher eligibility guidelines. If you believe your situation falls within these guidelines please submit a request to [email protected]. Within your request, please be sure to provide all of the required information noted within the refund/voucher section of the FAQ to determine eligibility.”Aug 16,2021
AIG Travel
Travel Guard Essential
I found the plans to be confusing. I think when the plan covers a home rental in Florida, you should be able to have red tide included, as it not only impacts your activities, but also can affect your respiratory health. I thought the hurricane wordage was confusing as well. I am thankful I did not have to file for any reason. We were driving to Florida, and there was way too much info about plane reservations, delays, etc.
Robert P. would not
recommend this plan to a friend or relative.
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Megan B.
Dear Valued Customer,
Thank you for your feedback. Please see the following response from AIG Travel Guard:
“Thank you for using AIG Travel Guard. Our products cover for specific reasons outlined within the Policy of Insurance, and although we have tried to make the Policy of Insurance as user-friendly as possible, we understand questions will arise. Our World Service Center is open 24/7, with representatives licensed in all 50 states. I hope you consider AIG Travel Guard again in the future, and please do not hesitate to give us a call to review coverage questions! We are here to help!”
If you have any further questions or concerns, please feel free to contact one of our representatives at 800-487-4722.Jul 22,2021
AIG Travel
Travel Guard Protect Assist
Thank you!
Sarah J. would
recommend this plan to a friend or relative.
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Antonia Pozarski
AIG Travel
Thank you for your positive review! We hope you enjoyed your trip, and we wish you safe travels on your next adventure! We hope you keep AIG Travel Guard products in mind again in the future. Take care!Jul 14,2021
AIG Travel
Travel Guard Preferred
Had to contact my state’s Insurance Commission and the Wisconsin BBB to get fair treatment. Things are finally resolved after endless humiliation and hassle and only resolved thanks to the Insurance Commissioner and the BBB.
Sandra S. would not
recommend this plan to a friend or relative.
10 of
12 people found this review helpful
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Megan
Thank you for your feed back.
Please see the response from AIG Travel Guard:
"I am happy to hear that your claim has been resolved, but I’m equally sorry to hear about your trip cancellation and the challenges you may have experienced during the claim process. All claims require supporting documentation of the claimed occurrence, and are fully adjudicated based on the coverage purchased and that supporting documentation. Again, we sincerely apologize for any delays in processing your claim. Your feedback is appreciated. Covid-19 has caused an influx of claims volume and we are making every effort to review and process claims as quickly as possible. We hope you are able to travel again soon! "
Apr 22,2021
AIG Travel
Travel Guard Essential
I had a bad experience of not “reading the fine print” and I had a weather hazard event that caused disruption in my trip and my claim was denied because I did not read the fine line of how those events are categorized. I felt it was useless policy and didn’t help me at all when I needed it.
Milver V. would not
recommend this plan to a friend or relative.
8 of
11 people found this review helpful
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Megan
Thank you for your feedback.
Please see the response from AIG Travel Guard:
“I am sorry to hear about your trip disruption! Our products provide coverage for specific unforeseen events, which are outlined and defined within the Policy of Insurance. If you have questions regarding coverage for the specific event you experienced, or if you wish to further discuss the outcome of your claim, a Claims Adjuster would be happy to speak with you! Again, I’m sorry there was not a more favorable outcome to your claim, and a Claims Adjuster would be happy to answer any questions. We also have licensed representatives available 24/7 in our World Service Center.”Apr 22,2021
AIG Travel
Travel Guard Preferred
This gave me great peace of mind.!I had a gap in my regular health coverage that coincided with my trip. Being able to purchase travel insurance meant I didn’t have to worry. Thankfully there was no need to use it, but I was glad for the peace of mind it gave!
Janelle J. would
recommend this plan to a friend or relative.
-
Antonia Pozarski
AIG Travel
Thank you for the positive review! I am glad you did not experience any disruptions during your trip, and that your coverage provided peace of mind during your travels. We are always here 24/7 to assist you! Take care, and stay safe.Apr 21,2021
The trip included a
cruise
tour
AIG Travel
Travel Guard Deluxe
Obviously the insurance companies are overwhelmed, but there was absolutely no way that I could contact AIG to ask a simple question. I filed the claim online but all of the forms asked for a claim number. Finally I decided to file without a claim number only to discover that the number is assigned only after all of the electronic documents are uploaded. This could have been easily handled by the customer care team, but after two weeks I still have no answer.
The claim was finally settled but my assessment remains the same. The company should have updated the website that assured me that my inquiry would be answered promptly. This expectation caused at least a week of unnecessary delay.
The claim was finally settled but my assessment remains the same. The company should have updated the website that assured me that my inquiry would be answered promptly. This expectation caused at least a week of unnecessary delay.
Margaret Ann J. would not
recommend this plan to a friend or relative.
11 of
16 people found this review helpful
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Zac
Thank your for your feedback. The insurance provider, AIG Travel, has issued the following response:
"Thank you for sharing your feedback, and we apologize for the delay in processing your claim. Please be assured we are making every effort to serve all of our customers as quickly as possible while we work through an unprecedented number of calls, inquiries and claims”.Aug 03,2020
The trip included a
tour
AIG Travel
Travel Guard Gold
We had to cancel our trip on March 2nd due to illness. This was at the beginning of the Covid 19 pandemic. It took a few weeks longer than usual for the claim to start being processed (which was very understandable). But once the agent opened the case, the process took about a week to complete. Then once fully approved, we received a check for the full amount of insurance claim in 3 days. Outstanding service!
Susan T. would
recommend this plan to a friend or relative.
2 of
5 people found this review helpful
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Antonia Pozarski
AIG Travel
Thank you for sharing your positive claim experience. COVID-19 has resulted in historically high claim volume, but AIG Travel continues to strive for exemplary service. We appreciate your feedback and understanding during these challenging times. We hope you are feeling better! Take care and stay safe.Sep 24,2020
"“Thank you for taking the time to submit a review. AIG Travel is treating COVID-19 like any other unexpected illness. If you contract COVID-19 prior to your departure, you may be covered for Trip Cancellation if there is a confirmed diagnosis, including proof of illness from your doctor that states you are medically unable to travel at the time of departure. If you become ill with COVID-19 while on a covered trip, you could be covered for Medical Expense, Trip Interruption, Trip Delay, and Emergency Medical Evacuation benefits if there is a confirmed diagnosis, including proof of illness from a doctor.
Trip Interruption can provide coverage for the unused portion of your prepaid and non-refundable expenses, as well as additional transportation expenses incurred to return home or rejoin your trip.
Trip Delay can provide coverage for additional expenses you may incur for hotel, meals and certain transportation costs incurred if you are required by a physician to quarantine.
Medical Expense and Emergency Medical Evacuation can provide coverage for medical expenses incurred while being treated for COVID-19.
These coverage's are subject to the terms and conditions of your insurance policy. Please click here to access a copy of your policy.”