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Travel Insurance Reviews AIG Travel

AIG Travel is the largest travel insurance provider in the United States, protecting more than 6 million travelers every year. It provides some of the broadest coverage in the travel insurance industry. They review claims within 24-hours of receipt.

Learn more about AIG Travel.

Customers rated AIG Travel
4.57 out of 5
7,251
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
AIG Travel Travel Guard MedEvac Plan
The insurance was not executed, so I cannot comment on its viability. However, the original trip was postponed by the tour provider. After a quick conversation with this insurer, I was able to use this policy for a future trip that was over a year away.
Steven M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
cruise
tour
AIG Travel Travel Guard Essential Expanded
Still waiting on notification of my claim UC8109444836.
I can appreciate the delay due to COVID but a status update should be sent
Valerie C. would recommend this plan to a friend or relative.
3 of 5 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
AIG Travel Travel Guard Preferred
The cost of plan was reasonable. Easy to purchase from Insure My Trip website. Fortunately, all went well on our trip and we didn't need travel insurance. But, always good to have.
Dale H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AIG Travel Travel Guard Protect Assist
Hard to write a review on something you never used, but I suppose that’s the idea of having insurance right? The cost and coverage seemed reasonable but I guess I’ll never know if I wont be filing a claim. It was good to have the piece of mind though.
Michael S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AIG Travel Travel Guard Deluxe
It was an easy process to purchase this product. Thank you and Merry Christmas to the employees of InsureMyTrip.com.
Michael O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AIG Travel Travel Guard Protect Assist
My mother wanted to celebrate her 98th birthday in Florida at Disney World. I felt the importance of coverage for all of us just in case we encountered unforeseen incidents. Fortunately, we didn’t need to use it but we were comforted knowing it was available.
Vanessa W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AIG Travel Travel Guard Essential
Travel cancellation insurance does not cover you if the airline cancels your flight!
Robert E. would not recommend this plan to a friend or relative.
7 of 7 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Megan B.
    Photo
    Dear Valued Customer,

    Thank you for your feedback. Please see the response provided by AIG Travel Guard below:

    "Thank you for taking the time to review our plan. I’m sorry to see that your experience resulted in a 2-star rating. Our products provides trip cancellation coverage for specific covered risks, as outlined within the Policy of Insurance. It is important to review the covered risks listed in our policy prior to purchasing or shortly after the policy is purchased. If you have questions about coverage, please contact us at +1 800-826-1300. Select Prompt #2 to speak with a licensed agent who can review your coverage questions."
    Dec 03,2021
AIG Travel Travel Guard Preferred
I filed a claim because, after making an Airbnb reservation, the place was revealed to be infested with bedbugs. Airbnb would not refund because the host would not cooperate. They urged me to file a claim with my travel insurance.

The adjuster sent a series of absurd emails which suggested that I would only be compensated if I KEPT the reservation and CONTRACTED bed bugs. This is a public health nightmare, and especially galling because I'd upgraded coverage because of the constant shuffling of plans around COVID.
Jennifer L. would not recommend this plan to a friend or relative.
10 of 11 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Megan B.
    Photo
    Dear Valued Customer,

    Thank you for your feedback. We are sorry to learn that you were unable to travel. Please see the response provided by AIG Travel Guard below:

    “I’m sorry to hear about these challenges surrounding your canceled trip. Our insurance plans include a list of covered reasons for cancellation. Claims are fully adjudicated based on the coverage purchased, and supporting documentation. Covered perils are outlined within the Policy of Insurance, and are reviewed with Insureds during the claims adjudication process. Aside from cancellation coverage, all other benefits are “port departure” benefits, meaning the loss must occur while on the covered trip for coverage to apply. If you have further questions about the outcome of your claim, please contact Travel Guard or the Claim Adjuster assigned to your claim. We are here to help.”
    Jan 13,2022
AIG Travel Travel Guard Preferred
It is always great not to have to use the insurance plan, and yet I would not travel without one.
Thank you for providing the search engine and your services.
Francois A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AIG Travel Travel Guard Preferred
All went well this trip, although we have filed a claim in the past and never had any problems. We're staying with this company.
Gina M. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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