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Travel Insurance Reviews AIG Travel

AIG Travel is the largest travel insurance provider in the United States, protecting more than 6 million travelers every year. It provides some of the broadest coverage in the travel insurance industry. They review claims within 24-hours of receipt.

Learn more about AIG Travel.

Customers rated AIG Travel
4.57 out of 5
7,251
ratings and reviews
97%
recommended
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Cruise
Filed claim
AIG Travel Travel Guard Preferred
Although I did not need to use the insurance and we had a wonderful vacation, the peace of mind of knowing it was there if needed was priceless in these uncertain times.
Kathryn Ann Krchak D. would recommend this plan to a friend or relative.
1 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AIG Travel Travel Guard Essential Expanded
I want a plan that covers pet emergencies. They are family too
Stefani C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Antonia Pozarski
    AIG Travel
    Photo
    Dear valued customer, our optional Pet Bundle was specifically created for "fur-parents" like you! The Pet Bundle is an optional upgrade available for purchase with our Preferred and Deluxe plans. Unfortunately these plans are not available in NY yet, but hopefully they will be soon! Be sure to keep an eye out for these plans in the future, or give us a call before your next trip to review availability.
    Oct 04,2021
AIG Travel Travel Guard Preferred
Tried to call few different time with a question- impossible to get through, no one picks up. What kind of trip insurance company is unreachable when needed.
Will never use this ins again.
Emilia A. would not recommend this plan to a friend or relative.
5 of 5 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Antonia Pozarski
    AIG Travel
    Photo
    Dear valued customer, I'm sorry to hear you were unable to reach our World Service Center. We have been experiencing periods of high volume and we are aware of the resulting hold times. Therefore we are getting additional representatives to address the issue. Again, our sincere apologies for the lengthy hold times. We appreciate the candid feedback and will do our best to resolve this. If you still need assistance please reply, and I will set up a callback for you.
    Oct 04,2021
The trip included a
tour
AIG Travel Travel Guard Protect Assist
Didn't HAVE TO USE IT BUT GLAD TO HAVE IT.
Nancy S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Antonia Pozarski
    AIG Travel
    Photo
    Thank you for the positive review of the Protect Assist plan. We are glad your trip went well, and we appreciate that you chose AIG Travel to protect your travel investment.
    Aug 25,2021
The trip included a
tour
AIG Travel Travel Guard Essential
No coverage for Covid is a real problem. We could have been trapped for 2 weeks with no coverage.
Richard C. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Sally
    Photo
    Thank you for your review. Please see the following response from AIG Travel Guard.
    "“Thank you for taking the time to submit a review. AIG Travel is treating COVID-19 like any other unexpected illness. If you contract COVID-19 prior to your departure, you may be covered for Trip Cancellation if there is a confirmed diagnosis, including proof of illness from your doctor that states you are medically unable to travel at the time of departure. If you become ill with COVID-19 while on a covered trip, you could be covered for Medical Expense, Trip Interruption, Trip Delay, and Emergency Medical Evacuation benefits if there is a confirmed diagnosis, including proof of illness from a doctor.

    Trip Interruption can provide coverage for the unused portion of your prepaid and non-refundable expenses, as well as additional transportation expenses incurred to return home or rejoin your trip.
    Trip Delay can provide coverage for additional expenses you may incur for hotel, meals and certain transportation costs incurred if you are required by a physician to quarantine.
    Medical Expense and Emergency Medical Evacuation can provide coverage for medical expenses incurred while being treated for COVID-19.

    These coverage's are subject to the terms and conditions of your insurance policy. Please click here to access a copy of your policy.”
    Aug 27,2021
AIG Travel Travel Guard Preferred
With ongoing mobility issues, I decided to purchase travel insurance for a trip to Hawaii to meet other family members. My mobility was quite good, after all. The insurance gave me peace of mind.
CONSTANCE B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Antonia Pozarski
    AIG Travel
    Photo
    Thank you for the 5-star rating! We are glad to hear our Preferred plan provided the peace of mind you needed during a memorable trip to Hawaii with your family.
    Aug 25,2021
AIG Travel Travel Guard Preferred
Not way too expensive, more of a gamble bet. But I was stuck and had to have something. Impossible to evaluate since thankfully we didn't need to use it. What would be nice is a partial refund if no claim. Must be a huge profit margin.
Mark T. would not recommend this plan to a friend or relative.
1 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Sally
    Photo
    Thank you for your review. Please see the following response from AIG Travel Guard.

    “Thank you for choosing AIG Travel Guard! Please visit our online FAQ for premium refund and voucher eligibility guidelines. If you believe your situation falls within these guidelines please submit a request to [email protected] Within your request, please be sure to provide all of the required information noted within the refund/voucher section of the FAQ to determine eligibility.”
    Aug 16,2021
AIG Travel Travel Guard Essential
I found the plans to be confusing. I think when the plan covers a home rental in Florida, you should be able to have red tide included, as it not only impacts your activities, but also can affect your respiratory health. I thought the hurricane wordage was confusing as well. I am thankful I did not have to file for any reason. We were driving to Florida, and there was way too much info about plane reservations, delays, etc.
Robert P. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Megan B.
    Photo
    Dear Valued Customer,

    Thank you for your feedback. Please see the following response from AIG Travel Guard:

    “Thank you for using AIG Travel Guard. Our products cover for specific reasons outlined within the Policy of Insurance, and although we have tried to make the Policy of Insurance as user-friendly as possible, we understand questions will arise. Our World Service Center is open 24/7, with representatives licensed in all 50 states. I hope you consider AIG Travel Guard again in the future, and please do not hesitate to give us a call to review coverage questions! We are here to help!”

    If you have any further questions or concerns, please feel free to contact one of our representatives at 800-487-4722.
    Jul 22,2021
AIG Travel Travel Guard Protect Assist
Thank you!
Sarah J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Antonia Pozarski
    AIG Travel
    Photo
    Thank you for your positive review! We hope you enjoyed your trip, and we wish you safe travels on your next adventure! We hope you keep AIG Travel Guard products in mind again in the future. Take care!
    Jul 14,2021
AIG Travel Travel Guard Preferred
Had to contact my state’s Insurance Commission and the Wisconsin BBB to get fair treatment. Things are finally resolved after endless humiliation and hassle and only resolved thanks to the Insurance Commissioner and the BBB.
Sandra S. would not recommend this plan to a friend or relative.
9 of 11 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Megan
    Photo
    Thank you for your feed back.

    Please see the response from AIG Travel Guard:

    "I am happy to hear that your claim has been resolved, but I’m equally sorry to hear about your trip cancellation and the challenges you may have experienced during the claim process. All claims require supporting documentation of the claimed occurrence, and are fully adjudicated based on the coverage purchased and that supporting documentation. Again, we sincerely apologize for any delays in processing your claim. Your feedback is appreciated. Covid-19 has caused an influx of claims volume and we are making every effort to review and process claims as quickly as possible. We hope you are able to travel again soon! "
    Apr 22,2021
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