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Travel Insurance Reviews AIG Travel

AIG Travel is the largest travel insurance provider in the United States, protecting more than 6 million travelers every year. It provides some of the broadest coverage in the travel insurance industry. They review claims within 24-hours of receipt.

Learn more about AIG Travel.

Customers rated AIG Travel
4.58 out of 5
7,056
ratings and reviews
97%
recommended
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Cruise
Filed claim
AIG Travel Travel Guard MedEvac Plan
Did not need to file a claim. Peace of mind just in case.
Daniel B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AIG Travel Travel Guard Protect Assist
I've bought travel insurance for years "just in case." Well, this time we needed it. My husband broke one ankle and sprained the other while we were traveling in Cambodia. He ended up visiting two hospitals in Cambodia, and spending several nights as an inpatient at the wonderful Royal Phnom Penh Hospital. The hospital contacted AIG and helped us fill out forms and told us to keep copies of itemized receipts. (We paid out of pocket and were reimbursed.) My husband needed a nurse to fly with him back to the USA from Cambodia and the insurance handled all of that, rebooking flights so my husband and the nurse flew business class so my husband's legs could remain elevated during the flight. I can't imagine having to navigate all this on my own. Filing our claim and uploading documents was easy, as was checking on their status. We were reimbursed for all expenses, thanks to keeping all of our receipts. We are definitely getting AIG travel insurance our next trip, though I'm hoping we don't actually need to use it again!
Susan S. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AIG Travel Travel Guard Basic
Didn't use the insurance...true for each trip so the cost and value are impossible to determine. At this point, it was an unneeded expense.
Deborah S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AIG Travel Travel Guard Gold
I withheld comment pending news about a couple of excursions that went badly. Today I discovered that they had been completely reimbursed. So I had/have no need to ask for assistance from Insuremytrip with regard to this past trip. However, as we age we remain increasingly convinced that we need reliable insurance to cover whatever emergencies that might arise.
William C. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
AIG Travel Travel Guard MedEvac Plan
Although thankfully I didn’t need to use the coverage, it provided peace of mind knowing it was there should I have needed it.
Shelley D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AIG Travel Travel Guard Protect Assist
policy was easy to obtain online. We did not have to file a claim.
Denise O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AIG Travel Travel Guard MedEvac Plan
This insurance was required for my recent trip hiking in Peru. I felt protected and thank goodness, I did not need to make a claim.
Patty D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AIG Travel Travel Guard MedEvac Plan
It was very convenient and reasonable plan, I recommend this for your travel insurance.
Thilo B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
AIG Travel Travel Guard Gold
We experienced a travel delay of a week while in the UK and a new itinerary that involved a new plane flight. Our car rental for that week was not covered, but meals and lodging and new flight and missed nonrefundable lodging were covered. It took several months to resolve the claim and then paid promptly.
Lawrence M. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
AIG Travel Travel Guard MedEvac Plan
We always buy trip insurance when we travel to skiing. Prior to this year, only once in 10 years have we had to make use of the secondary medical coverage benefit in these trip insurance policies, and in that prior experience the coverage, service, and support were exceptional. This year we had a party-member injured on the trip and we were shocked and disappointed to learn the coverage did NOT include continuing medical care required after our return from the trip. In the previous experience, the secondary medical benefit provided a full year of follow-up care for the injury incurred during the trip (after our primary coverage benefit). In the policy we bought this year, not a single cost incurred for treatment once we returned from the trip is included for coverage. This difference in (absence of) secondary medical coverage benefit needs to be made very clear in the highlights presented when a person is shopping in your on-line market. Sure - buyer beware. I get that. So, you got me once, but I will bring my shopping business somewhere else every other time going forward. We are very unhappy. We feel very cheated. We are telling everyone we know to be beware of your service.
John R. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Michelle A
    Photo
    Thank you for your review. Travel insurance is meant to cover you while traveling. Most plans will have coverage end once you return home, as your home health insurance is meant to kick in. In the future, please call us at 800-487-4722 and we can assist you with finding plans that cover your concerns.
    Jan 15,2020
    • JohnR
      Photo
      As you clearly acknowledge, some plans end coverage (perhaps most, as you say) upon return home, but that then means some do not end this coverage. That is the distinction my comment suggest be made clear in your online sales platform. We have always intended to purchase the coverage which continues a true 'secondary' health benefit. Because you platform did not make clear which plans did and did not provide this, we were left disappointed. As I said before - buyer beware. You will not get me again.
      Jan 15,2020
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