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Travel Insurance Reviews Arch RoamRight

Arch RoamRight, a trade name of Arch Insurance Company, is a global provider of travel insurance plans and assistance services, established by a group of travel insurance professionals with more than 60 years of experience helping travelers around the world. Arch RoamRight shares a strong commitment to high quality coverage, competitively-priced products, and excellent customer service. See below to read our customers’ Arch Roamright travel insurance reviews.

Learn more about Arch RoamRight.

Customers who have visited the Cayman Islands rated Arch RoamRight
4.79 out of 5
11
ratings and reviews
100%
recommended
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Cruise
Filed claim
Arch RoamRight Preferred
Easy to purchase....good coverage.. didn't need to fike a claim.
Joel r. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Arch RoamRight Preferred
This review is hard to write. The plan was very reasonably priced. I chose to use this as opposed to the cruise lines protection plan for mainly two reasons. Reason 1) you get cash in the event of a cancellation as opposed to a "future cruise credit". Additionally, it was cheaper. Of course, I didn't plan on using the insurance, just like I haven't in the past. Unfortunately, I had to use the cancel for any reason option. It took about 4 weeks after I submitted the claim and I got an email stating they needed an additional document. I submitted it within a few days. It took an additional 5 weeks to get the claim processed and paid. I called a couple times and the hold time for a representative was around an hour. I didn't wait. Logic tells you if they phones are busy, the representatives are busy answering the phone, not paying claims. So I didn't want to contribute to the delay. I did end up speaking to a representative when wait times were low, she was very nice, and she said the claim should be processed in a few days. I waited about 10 days and called back. Wait times were low, spoke to a different very nice female. She said she would follow up and email me the next day. I did not hear back. However the following day from when I should have heard back (so 2 days after the call) I got an automated email and the claim was processed. The check was obviously mailed the same day as I got the check 2 days after the email.

In short, the value is great, customer service is nice. Long wait times on the phone and long processing times for the claim. For the value, I would consider using again if they remain the best bang for the buck compared to others. If the prices start lining up with other companies, I would likely use someone else.
Chase O. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    We are sorry to hear that it took so long to process your claim. In the future, you may wish to call InsureMyTrip for an advocate to assist you in the claim.

    "The caring, licensed travel insurance representatives at InsureMyTrip are open and honest with every traveler, because our non-commissioned representatives work to find the best plan for you. Our Anytime Advocates will support you with the process if you feel a claim has been unfairly denied" or delayed.

    Please feel free to call us at (800) 487-4722 for an advocate assignment.
    Dec 04,2018
Arch RoamRight Preferred
I needed to change my plans and it was easily done without a hassle!
Gina A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Arch RoamRight Essential
This was not where I went. I bought a plan for Panama Canal from nov 30 to dec 10. Never had to file a claim but it gives me good peace of mind.
Teresa F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for bringing this to our attention. Since we asked you to enter your Departure Date as the date you planned to leave home and the Return Date as the date you planned to return home, you were actually covered for travel to Panama as well as travel outside that country. If you were traveling to multiple destinations, we would have asked you to enter the country where you would be spending the most time. If spending equal time in multiple countries, we asked you to choose your first international destination, or if taking a cruise, you should have entered the first international port of arrival as your destination.

    Please feel free to call Customer Care at (800) 487-4722 if you should have any questions.
    Dec 12,2017
  • HubertF
    Photo
    We did go there but your original post gave a date of September 2016, which I misunderstood to be date of trip. Can't believe I planned this trip over a year ago! Anyway, I recommend your site to everyone. I urge them to buy the insurance as soon as they book the trip to ensure they are covered for preexisting conditions.
    Dec 12,2017
The trip included a
cruise
Arch RoamRight Preferred
We had a death in the family a few days before our trip. I contacted RoamRight and was sent a claim form and reassured that we would be covered. We ended up going on our trip as things worked out that way - so I didn't have to file a claim, but I am so happy I bought this insurance. They were nice and helpful during a very stressful time.
Kimberly W. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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