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Travel Insurance Reviews Arch RoamRight

Arch RoamRight, a trade name of Arch Insurance Company, is a global provider of travel insurance plans and assistance services, established by a group of travel insurance professionals with more than 60 years of experience helping travelers around the world. Arch RoamRight shares a strong commitment to high quality coverage, competitively-priced products, and excellent customer service. See below to read our customers’ Arch Roamright travel insurance reviews.

Learn more about Arch RoamRight.

Customers who have visited the Bahamas rated Arch RoamRight
4.65 out of 5
77
ratings and reviews
94%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
Arch RoamRight Preferred
It's all good until it's time to file a claim. Then they want to say they don't cover illness. My son (who I had insured) got sick on our cruise ship and now ArchIns is saying they aren't the primary. Our medical doesn't cover out of the country which is the reason we purchased travel insurance. This company is a complete joke and I'll never purchase through them again.
Joshua R. would not recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Joshua,

    Thank you for taking the time to reach out to us. We are sorry to hear that your son got sick on your trip, and hope that he has made a speedy recovery.

    The plan that you purchased provides excess medical coverage, which means a claim for any illness or medical treatment must be filed with your primary medical provider first. This way, we have proof of any payment from your primary provider and are able to reimburse the remaining expenses. If your primary insurance provider does not provide coverage for this type of claim, we would still need proof of their $0 payment.

    We have also sent you an email outlining the other additional documentation we need in order to complete your claim.

    We appreciate your understanding during this process. If you have any further questions regarding your claim, please feel free to reach out to us at 855-762-6252.

    Regards,
    The RoamRight Team
    Jun 12,2019
The trip included a
cruise
Arch RoamRight Preferred
We did not have to use the plan, but it gave us piece of mind knowing we had it.
Michele B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Arch RoamRight Essential
I am so glad I purchased an insurance plan even though I didn't need it. Because of possible storms and bad weather, I wanted to insure I didn't lose any money. InsureMyTrip was there with all the information I needed in case anything did happen. I will certainly purchase trip insurance from them in the future.
Neil O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Arch RoamRight Preferred
Cool
Zachary T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Arch RoamRight Essential
Great to work with when travel dates changed due to weather/flight calculation
Francesco V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Arch RoamRight Essential
Before the policy started I wanted to change one 17 year old's name. My son was taking a friend and the first one could not go so we took someone else. I had this same experience last year with a different insurance company and they allowed me to make the change. Very disappointed that I had to purchase a separate policy.
Diane M. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Kyle
    Photo
    Thank you for providing your feedback on this policy. As a broker, we represent a number of different travel insurance companies, each having their own rules and regulations. We recommend contacting us with any main concerns prior to purchasing a plan so we can provide you with the best policy for your needs. We are open 7 days a week an can be contacted at 1-800-487-4722.
    Aug 11,2017
The trip included a
cruise
Arch RoamRight Essential
Thank goodness we didn't have to file a claim, but we were glad to have the peace of mind knowing that we were covered in case we had a problem. I will definitely use Insure My Trip again. Thanks!
Debra Y. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for your review. We here at RoamRight are happy to hear your trip went well, and we look forward to helping protect your future trips.

    Regards,
    The RoamRight Team
    Jul 14,2017
The trip included a
cruise
Arch RoamRight Preferred
The plan provided adequate coverage, my trip was cancelled due to a death in the family and a traveling companion. All my costs were reimbursed as expected. The only issue was that I had to follow up three times over a two month period to have my claim processed and paid.
The issue was that the processor working my claim had left the company and the files could not be found. They did not recommend I refile but wait as having two claim numbers would delay the claim even longer.
I was understanding and satisfied with the insurance but disappointed in the wait and additional inquiries I had to make.
David N. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for your review. Please know that your experience is not characteristic of our claims process and we do apologize. We hope we get the chance to help protect your future trips.

    Regards,
    The RoamRight Team
    Jun 19,2017
The trip included a
cruise
Arch RoamRight Essential
Thank you , was nice to know our vacation was covered will call you guys when go on our next adventurer.
TERRI C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Arch RoamRight Essential
Always purchase trip insurance from this company. Very satisfied and leave in trip with confidence
Frank S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for your review. We are happy to hear we can provide that extra vacation confidence. We look forward to providing that for you again.
    Aug 05,2016
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