Travel Insurance Reviews Arch RoamRight

Arch RoamRight, a trade name of Arch Insurance Company, is a global provider of travel insurance plans and assistance services, established by a group of travel insurance professionals with more than 60 years of experience helping travelers around the world. Arch RoamRight shares a strong commitment to high quality coverage, competitively-priced products, and excellent customer service. See below to read our customers’ Arch Roamright travel insurance reviews.

Learn more about Arch RoamRight.

Customers who have visited the United Kingdom rated Arch RoamRight
4.64 out of 5
70
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
Arch RoamRight Preferred
Fortunately, we did not need to use the insurance plan. We have never had to use insurance for any of our travels ( all 7 continents) however the peace of mind is important. Expensive, but precautionary. The final leg of this trip was on a cruise ship. In two ports, there were ambulances pulled up to the ship to take off passengers before the rest of the cruise passengers were allowed to depart. Not us, but a reminder of the need for insurance for medical emergencies, if needed.
Miles T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Arch RoamRight Preferred
We did not have to file a claim, so it is difficult to rate the insurer other than on price & coverage offered. Based on that we were satisfied.
Marcia G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Arch RoamRight Essential
"Mostly satisfied" because we didn't have to file a claim...which is a good thing. Until one really has to exercise the claim process, up until then no one knows how good the insurance really is.
Gary S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Arch RoamRight Elite
On the way back, I encountered road closures due to a snow storm. I called Roam Right to confirm if I would be covered for a hotel stay. I explained that I just landed, was walking off the plane and on my way to customs. The person wanted me to go to a website. I explained again my inability to do so. His response, "All I can do is give you the information. It's up to you to do with it what you want." This is extremely poor customer service in a situation where I needed an immediate response. I asked for a manager and he put me on hold and a manager never came after being on hold for 15 minutes. I finally hung up and had to call Insure My Trip to get an answer to my question. I will never use this insurance company again as I shudder to think of how they will handle my issue if I was in a real emergency situation in a foreign country.
Glinnesa G. would not recommend this plan to a friend or relative.
4 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for taking the time to reach out to us.

    After reviewing the call, we agree with you: that is not the level of customer service we strive to meet. We sincerely apologize for any inconvenience this caused you.

    Please know that we have addressed this issue to ensure it will not happen again.

    While this particular customer service experience was unsatisfactory, please know that this was an outlier, and that we pride ourselves on being one of highest rated travel insurance providers for customer service and claims. We sincerely hope that you give us another chance to prove to you the true high quality of our service.

    If you need anything further or have any questions, please do not hesitate to contact us at 855-762-6744 or at customerservice@roamright.com.

    Regards,
    The RoamRight Team
    Apr 03,2018
Arch RoamRight Essential
We took this insurance as we booked our trip a year ago and we had an old dog. WE didn't need to cancel and it worked well for us, gave me great peace of mind.
Thank you
Amanda C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you very, very much for your 5 star review. However, your RoamRight Essential plan would not have provided reimbursement if you had needed to cancel or interrupt your trip due to sickness, injury or death of a pet. In order to cancel or interrupt your trip for that specific reason, you would have needed to purchase the RoamRight Preferred or Elite plans including Cancel for Any Reason coverage.

    Please note that none of our plans provide coverage under Trip Cancellation or Trip Interruption for issues relating to a pet. In the future, you may wish to call Customer Care at (800) 487-4722 to discuss your options for any future trips.
    Jan 01,2018
Arch RoamRight Essential
I did not have a claim of any sort, so my review is based only on stated benefits and cost.
Margaret T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Arch RoamRight Preferred
Easy enough to buy. No claim so it was worth the peace of mind.
As for stars, I only entered them because I was forced to. No claim, no way to rate.
Randall B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for your review. We are happy to hear your trip went well, and we look forward to helping protect your next trip.

    Regards,
    The RoamRight Team
    Aug 28,2017
Arch RoamRight Preferred
ROAM RIGHT told me not to even file a claim for trip interruption even though I had insured a $700 credit card payment for a Wimbledon session that I could not attend. I was very disappointed with this company and will NEVER use them again.
Helen R. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback. We are sorry to learn that are dissatisfied with this policy. The claims administrator is required to adjudicate claims based on the terms and conditions of the policy.

    We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing customercare@insuremytrip.com, explaining the events which resulted in a claim, and the challenges you are facing.
    Aug 31,2017
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for reaching out to us.

    We value your opinion and are sorry to hear that you were drenched from a rainstorm and opted not to attend the Wimbledon tennis match.

    Like all other travel policies, RoamRight's policy clearly describes situations when there is coverage as well as situations when there is no coverage. And like other companies, our claims examiners cannot administer claims decisions over the phone. While our claims examiner did advise you that your reason for not attending the event did not appear to be a covered reason as outlined by your confirmation of benefits, she also explained that in order to receive an official claims decision a claim needed to be filed.

    Subsequently, the claims administrator emailed claim forms to you. It is our policy to encourage travelers to file a claim for our review even when in doubt.

    If you would like to file a claim, you can find the claim forms online at https://www.roamright.com/claims/how-to-file-a-claim/, or call our claims department at 855-762-6252 Monday-Friday from 9AM to 5PM.

    Regards,
    The RoamRight Team
    Sep 01,2017
Arch RoamRight Elite
Didn't use, but gives me peace of mind at a reasonable cost
Josie L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for your review. We hope you keep us in mind when it's time for you to plan your next trip!
    Aug 28,2017
The trip included a
tour
Arch RoamRight Essential
I'm very happy I purchased travel insurance. We were traveling to countries that were experiencing an increase in terror attacks and I was nervous we would need to cancel. Policy prices were very reasonable and coverage was what we hoped for. I did not have any claims this time. I will buy from this company again. The price was well worth the peace of mind it gave me.
Sharon M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for your review. We are happy to hear your trip went well, and we look forward to helping protect all your future trips.

    Regards,
    The RoamRight Team
    Jul 14,2017
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