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Travel Insurance Reviews Arch RoamRight

Arch RoamRight, a trade name of Arch Insurance Company, is a global provider of travel insurance plans and assistance services, established by a group of travel insurance professionals with more than 60 years of experience helping travelers around the world. Arch RoamRight shares a strong commitment to high quality coverage, competitively-priced products, and excellent customer service. See below to read our customers’ Arch Roamright travel insurance reviews.

Learn more about Arch RoamRight.

Customers rated Arch RoamRight
4.60 out of 5
2,097
ratings and reviews
96%
recommended
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Cruise
Filed claim
Arch RoamRight Essential
Policies like this make traveling stress free knowing that if something happens, you have help available to get home.
Peter G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Arch RoamRight Preferred
I feel totally cheated. We purchased the "Cancel For Any Reason" plan because our daughter's work situation was so uncertain that there was possibility that she might not make to the trip up to the last minute. It turns out that plan has a "fine print" that a cancellation must be made 48 hours before the scheduled departure, which was never brought to my attention while I was considering purchasing it. As a result we missed the "48 hours" window and we did not get a coverage at all. If it requires two days advance notice, it is not really a "cancel for any reason" plan. Additionally this critical requirement should have been printed large and clear on up of the policy, the notice email and the insurance certificate, instead of hidden amoung the sea of words and have people miss it easily.

When I called RoamRight to report that my daughter did not get on the plane, the customer service representative apparently was not aware of this requirement either. She suggested that this was not a problem, and I would be reimbursed of the 75% of cost.

In short this was a terrible experience. I will find a way to post this to a larger audience so that others don't make the same mistake as i did.
Crystal C. would not recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Crystal,

    Thank you for taking the time to leave a review.

    The criteria for Cancel for Any Reason coverage is displayed on page three of the policy document – available for your viewing on InsureMyTrip prior to purchasing -- as well as linked to the Cancel for Any Reason coverage description on the InsureMyTrip purchase page. Your claim was adjusted according to the terms of your policy.

    We are a little perplexed by the account of your call in which one of our representatives may have provided you with contradictory information regarding the 48 hour Cancel for Any Reason cancellation period. Our representatives have been trained on the policy coverages. If you have any additional details regarding this phone call – who you spoke to or when you called – we will be more than happy to investigate further.

    If you have any other questions, please feel free to contact us at 855-762-6252.

    Regards,
    The RoamRight Team
    Oct 25,2018
Arch RoamRight Essential
Due to a mechanical problem with the airplane I was on, my arrival at my final destination was 12 hours late. So, I lost an entire day of my vacation. But, I was told by Insure My Trip that my coverage would not compensate me anything for that lost day because I had no lost luggage, delayed luggage, or hotel loss. Just an entire lost vacation day which should have had some compensation value but did not. An important lacking with this coverage.
Barry P. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Arch RoamRight Preferred
Fortunately, we did not need to use the insurance plan. We have never had to use insurance for any of our travels ( all 7 continents) however the peace of mind is important. Expensive, but precautionary. The final leg of this trip was on a cruise ship. In two ports, there were ambulances pulled up to the ship to take off passengers before the rest of the cruise passengers were allowed to depart. Not us, but a reminder of the need for insurance for medical emergencies, if needed.
Miles T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Arch RoamRight Elite
This site was recommended by AARP magazine, and I can see why. It makes 1) understanding and 2) comparing travel-insurance offers quick and easy. I went to Berlin for a month without coverage for a pre-existing condition. If I had known about this site earlier, I would have been able to get that coverage, too. As I recall, typically, you have to buy the trip insurance within a week or so of making your first trip-related purchase (e.g., airline tickets or hotel) to get pre-existing condition coverage. I will definitely consult this site first before we go to Hamburg this summer.
Clint S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Arch RoamRight Essential
As so many others have written, a plan is a peace of mind. Fortunately, I did not need it this trip but will certainly return to InsureMyTrip to purchase another plan before my next trip.
Andrew S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Arch RoamRight Preferred
While I (thankfully) did not use this plan I would never travel without medical and air evacuation insurance. Not having used the insurance, I can't comment on the ease of filing a claim but the coverage was good and the companies rating was high and the cost was very reasonable.
CBeth P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Arch RoamRight Preferred
Should have compared with the travel insurance company I usually use as bottom line you were very expensive
Linda G. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for providing your feedback. There are 3 main factors that determine premium costs: the cost of the trip, the length of the trip, and the traveler's ages.

    The Arch RoamRight Preferred is a benefit rich policy. In addition to the standard comprehensive policy benefits, this policy also includes the Pre-Existing Condition Waiver, Political and Security Evacuation and an Itinerary Change benefit.

    If you have any additional questions or concerns, please contact our office at 800-487-4722 where a licensed representative would be happy to help you.
    Oct 09,2018
The trip included a
tour
Arch RoamRight Preferred
I felt the cost was unreasonable
JoAnn K. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for providing your feedback. There are 3 main factors that determine premium costs: the cost of the trip, the length of the trip, and the traveler's ages.

    The Arch RoamRight Preferred is a benefit rich policy. In addition to the standard comprehensive policy benefits, this policy also includes the Pre-Existing Condition Waiver, Political and Security Evacuation and an Itinerary Change benefit.

    If you have any additional questions or concerns, please contact our office at 800-487-4722 where a licensed representative would be happy to help you.
    Oct 09,2018
The trip included a
cruise
Arch RoamRight Essential
I would like to see them price cancel for any reason a little more reasonable especially if you get that coverage immediately when you book a cruise .
Martha M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Cancel for Any Reason (CFAR), which is an optional coverage that is available in some plans for an additional premium, allows you to cancel your trip prior to departure for other than a covered reason. There are 3 conditions that must be met to purchase a Cancel For Any Reason Rider as follows: Purchase the policy within 10-21 days of First Trip Payment; Insure ALL prepaid and non-refundable travel expenses prior to departure; Trip must be canceled more than 2-3 days prior to departure date. If you meet all 3 of these conditions, most of the policies will reimburse you for 50% to 75% of your trip costs depending on the plan you select.

    Although it may appear to be expensive, CFAR does reimburse you with a check while most cruise lines provide you only with a voucher for a future trip.
    Oct 04,2018
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