Travel Insurance Reviews Arch RoamRight

Arch RoamRight, a trade name of Arch Insurance Company, is a global provider of travel insurance plans and assistance services, established by a group of travel insurance professionals with more than 60 years of experience helping travelers around the world. Arch RoamRight shares a strong commitment to high quality coverage, competitively-priced products, and excellent customer service. See below to read our customers’ Arch Roamright travel insurance reviews.

Learn more about Arch RoamRight.

Customers rated Arch RoamRight
4.61 out of 5
1,996
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
tour
Arch RoamRight Preferred
no problems. I did call RoamRight to tell them that our flight had to be extended one day past our coverage. The customer service representative handle the situation at no charge. We got our confirmation within minutes, plus I could clearly understand the representative. It is very important to me that customer service reps speak English clearly.
James A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Arch RoamRight Elite
My only concern was the death in the family part. My grandmother passed in February and I did not go on my trip. I also was not eligible to make a claim. The trip was about 6 weeks after, but there was so much to do (I was her live-in caregiver) that by the time the paperwork was done and arrangements made, I finally had time to grieve and be there for my father (his mother). The only thing that saved me my money was the company the cruise was chartered through. They didn’t refund of course (no refunds for ANY reason) but they did apply my funds to next year’s trip. It would nice if you could look into the death in the family part and amend it, since grieving is a process and a time limit or relation stipulation is hard to decide on who matters most to you in your life.
That being said, your company was very nice and the plan was great, I will be purchasing again for my next vacation. Thank you.
danielle l. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Arch RoamRight Preferred
Great piece of mind.
Michael-Ray P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Arch RoamRight Preferred
It is difficult to rate this plan since we did not file a claim.
Sara H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Arch RoamRight Essential
Great to work with when travel dates changed due to weather/flight calculation
Francesco V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Arch RoamRight Essential
Didn't have to use the Plan, fortunately, but was reassured to be covered in case anything had happened.
Keith C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Arch RoamRight Elite
It gave me peace of mind that we had medical and emergency evacuation insurance coverage in the event if we needed it. Luckily, on this trip - we didn't have to use it!
Annabelle D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Arch RoamRight Essential
This policy seemed to have what I needed for the best price. I would use them again.
Brandon W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Arch RoamRight Essential
Fortunately, we did not have to use the insurance but it gave us the reassurance that if one of us needed to be ‘evacced’ due to illness, expenses would be paid. I can only trust that you would be honest & that we would get no
‘surprises’ if we had had to use Roam Right.
Sharon S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for taking the time to leave a review for RoamRight. We’re glad your trip went smoothly! Rest assured, we’re here for you in case you need us. If you ever have questions ahead of time, you can always reach out to our customer service team at 855-762-6744.
    Safe Travels,
    The RoamRight Team
    Mar 26,2018
The trip included a
tour
Arch RoamRight Essential
We have used Insure My Trip for many, many years and have chosen a variety of Insurance companies over the years. For this January's trip to the Indian Himalayas, we insured with RoamRight.
At an altitude of 13000 feet, one of us got dehydrated, became quite ill and needed to get to lower altitude and to hospital care. This involved changing our flight back to Delhi and, after care in a suburban hospital, flying home to our U.S. hospital. United Airlines refunded our change fee quicklyand easily. RoamRight's website guided me through entering:
* the required information to prove that we did need to evacuate
* the costs involved in changing the domestic (Indian) tickets and
*the value of the tour that we missed by leaving about half way through the tour.

About two or three weeks after they received this information, they reviewed it and without any "fuss and bother", they issued checks that fully covered our loss.
The incident was terrifying, but the interaction with RoamRight was straightforward and totally satisfying.
Malcolm K. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
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