Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers rated AXA Assistance USA
4.50 out of 5
3,077
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
cruise
AXA Assistance USA Silver
Wasn’t needed for any reason. But thankful to have coverage, just in case.
Kathleen Z. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AXA Assistance USA Gold
It was bad enough to have a 24+ hour delay and a lost day in Brussels to only have the insurance company ask for unreasonable items to verify our trip cancellations. Beware that if you miss a ticketed activity, they want official cancellation documents from the companies. Apparently, showing missed flights and missed hotel nights was not enough to convince them that we also missed the activities. We even had to pay for two hotel rooms on one night in order to prevent our entire reservation in Brussels from being cancelled. We were not able to get reimbursement for that That does not work when you don't even get a chance to visit the city and the tickets were through companies that does not advertise email address for which to get cancellation documentation. Needless to say, this was a waste of money and we are COMPLETELY dissatisfied with their service. Never again! We ended up paying an extra 25% of our total trip cost only to be shunned by this insurance carrier.
Mark B. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you very much for taking the time to submit your review. It is never pleasant to hear that your claim was denied. However, it is a standard requirement of AXA Assistance USA, as well as all other travel insurance providers, that the traveler submit copies of invoices, reservations and/or receipts along with the common carrier and any other travel providers' cancellation confirmation.

    If you do find that you can secure the requested documents for your claim, would you please call Customer Care at (800) 487-4722 to request an Anytime Advocate so we can assist you in disputing your claim.
    Feb 14,2018
  • Seth Hancock
    AXA Assistance USA
    Photo
    Thank you for taking the time to provide feedback regarding your experience. We are sorry that you experienced travel issues that caused you travel delays and additional issues while traveling.

    At AXA, we do require that proof of loss must be provided in order to process a claim and understand that sometimes it can be an inconvenience to obtain that information. We have customer service members available to assist during the claims process when ever any issues may arise. We regret that you did not approve of our claims handling process but will use your feedback to consider how we can improve the claims process moving forward.
    Feb 15,2018
The trip included a
cruise
AXA Assistance USA Gold
Had to cancel entire trip (luxury cruise) prior to final payment due to medical condition. No problems getting refund from AXA and customer service was good.
Thomas D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Silver
Something like travel insurance which does not have to be used is always a good thing, providing some peace of mind. It's too bad that travel insurance, no matter the provider, is so expensive.
Gary G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Gold
I liked the ease of securing insurance for a trip and will use you again.
Barbara Ann K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
AXA was VERY slow in responding to the medical claim I submitted. Fortunately, David from Insure My Trip advocated for me with AXA and finally got the claim settled and my reimbursement check issued. I don't believe I'd have ever gotten the reimbursement without the help of Insure My Trip customer care.
Theresa D. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are pleased to hear that your claim was paid. Thank you for allowing InsureMyTrip to advocate on your behalf. We look forward to assisting you in the future.
    Feb 05,2018
The trip included a
cruise
AXA Assistance USA Platinum
Thankfully we didn't need to use the insurance but it was good to know we had it. The process of comparing plans and shopping for insurance on Insuremytrip.com was very easy.
Martha F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Gold-Visa
The representative who assist me in my insurance policy was knowledgeable & helpful in a way that made me secure..Overall i can recommend AXA to a friend..
Grace V. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Silver
Although we did not have to make a claim, it was great knowing that we were covered if we needed to make a claim. We have already recommended the Silver Plan to two other couples. Thank you AXA.
Dayne D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
This trip had to be cancelled for medical reasons. A refund of the forfIeted deposit was requested from AXA on Oct.10. We were told we would hear back in 30 days. I called AXA after 40 days to check the status and a couple of days later I was told they needed more information. I provided the additional information and was told by an AXA representative it was sufficient. When I called back in a couple of weeks, I was told that still more information was needed. I provided this but did not receive a confirmation of receipt. When I called they told me they had no record of my claim. I sent the same info a second time but still no confirmation. So I called yet again and within the week I had 2 confirmations of receipts. Then miracle of miracles I received a letter that my refund had been approved. Two weeks later, I got two checks in the mail - one for each traveler although they are made out to the same person. But, the names aren’t the problem it’s the amount. The checks were for $300 less than we had been approved. I just got off the phone and they said it was a typo and they will attempt to expedite the new check. What should have been a simple refund process has been a major headache.
Although our flights were also insured, I decided to handle those myself. I had a dull refund within 4 days.
William M. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you very much for your detailed review. We are very sorry to hear that you encountered problems in the claim process which delayed your refund. We have brought your review to the attention of AXA Assistance USA who appreciates all feedback and will take your comments into consideration so as to improve their claims process.
    Jan 30,2018
  • Seth Hancock
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are sorry you were unable to enjoy your trip. We regret that there was a delay in the processing of your claim and an error on the checks once it was processed. As Carol said previously, we will utilize this feedback as a way to continue improving our claims process.
    Jan 31,2018
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