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Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers rated AXA Assistance USA
4.49 out of 5
3,710
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
AXA Assistance USA Platinum
Did not need the coverage but the selection process was great. I've purchased global medical insurance in the past, but this time the phone rep helped me save money and get a bit more coverage than I would have had I purchased on my own.
lori n. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Platinum
AXA's USA Platinum trip cancellation insurance was terrible. I purchased trip cancellation insurance that included terrorism coverage. My trip was to Cairo was scheduled to depart three weeks after the Hamas massacre of October 7th and the start of the ongoing war. The US State Dept. warned that terrorism had occurred and was occurring in Cairo. They stated that vacations to Cairo should be "reconsidered" due to terrorism. I cancelled my family trip for five people, relying of the insurance I purchased. I met the three criteria for cancellation coverage in the policy and provided proof to adjusters. AXA denied my claim and my appeal. They made up false reasons to deny the claim , contorted the facts and never really tried to honor their policy. Their terrorism policy does not even define the word terrorism in the policy. If there was ever a reason to honor cancellation insurance, this was it. Cairo was a hotbed of terrorism events and risks when I cancelled. We were terrified to travel and the State Department directives encouraged cancelling. We are appalled that Axa thought we should have gone. They should be ashamed of themselves for selling a useless policy and charging me expensive premiums which they wouldn't refund.
By the way, if you eliminate the five star reviews given by those who never made a claim, you will find a high percentage of claim denials. Buyer beware of this company.
Bennett B. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Platinum
I deem it necessary to buy insurance when on an overseas trip, therefore the answer is yes I recommend buying one. I had no claims so I can’t comment on whether or not this is good insurance. I did however have peace of mind knowing I was covered.
Irene V. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Platinum
I really don’t know since - thankfully - I didn’t need to use it.
Greta S. would recommend this plan to a friend or relative.
1 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Gold
Fortunately didn't need to use the insurance so a bit hard to review. Given the coverage we asked for, the price seemed pretty excessive (but was comparable to others.)
Forrest P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Gold
Thank you for an affordable travel plan. Happy I didn't have to use it!
Sylvia R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Gold
Didn't need to file a claim but had piece of mind for a very expensive honeymoon that our trip was covered if we needed it.
Rachel M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
I called Axa's emergency phone # for emergency medical assistance while on a trip to England. I'm a 68 year old man and thought I might have to leave my trip to come home early; I twisted my leg on a very active trip.
I was made to feel like I was trying to "game" the system when I called for help.  All I heard was how to file a claim.  Multiple times. I didn't want to file a claim, I needed medical assistance.
Once the rep understood what I really needed, an email was 'sent' to me.  The email never left their system (I confirmed, some sort of IT screw up). They have one job to do - help their traveling clients. As far as I'm concerned, they abrogated their contract with me.
There was no follow up on that email until I sent an upset note the day after i didn't receive it.
Axa did not know where I was; they thought I was in Turkey.

As far as I'm concerned, Axa Travel Guard is a scam.
Steven A. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Platinum
I never took the trip, I lost 800 because of your and AXA’s unreasonable cancellation policies, and I will never use your service again. I am a very unhappy and disappointed customer!
David M. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Platinum
Ive only had to file a trip insurance claim once due to a health issue. That "1" time convinced me that if you are investing in an expensive trip (everyone has their own definition of expensive) then it's worth buying insurance.
Life happens. Best to have it and not use it than not have it and have regret. This trip I did not file a claim but felt good that I had it "just in case"
Valerie D. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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