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Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers who have visited Croatia rated AXA Assistance USA
4.40 out of 5
26
ratings and reviews
92%
recommended
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Cruise
Filed claim
The trip included a
tour
AXA Assistance USA Silver
It was easy to revise the dates and itinerary as we fully planned our trip
Patricia L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
The 26 hours baggage delay claim was declined for the reasons that we did not buy any cloth or shoes during this delay, even we had to wear the same cloth for more than 2 days during delay.
Not happy, they treated our claim with no sympathy.
DMITRY M. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Silver
We have recommended your plan to friends. Would like to see a discount for repeat users. Thank you.
Henrietta O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thanks for your kind review and referral to AXA Assistance USA! Please thinks of us for all your future travel endeavors!
    Oct 02,2016
The trip included a
tour
AXA Assistance USA Silver
I have no comment as I did not need to use the insurance.
Suzanne H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Jun 08,2016
The trip included a
tour
AXA Assistance USA Silver
Fortunately, we didn't need to file a claim.
Richard K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Silver
Cost-wise, it would have provided all that I needed.
Mary T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
Very few reviews have gone through the claims experience, but I am one who has. My claim was paid in full. It took approximately 90 days to resolve, but the delay was mostly mine in providing a "cancellation letter" from the airline that the insurer would accept. Communication could have been better. No response to email inquiry. The day I called for a status update, I was told only to be patient. That very day, I received their check in the mail.
Lee R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Silver
Glad I had it.
Judith G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Silver
I had no claims so really can't rate plan. Too late for me to cancel and get my money back. I found I could have have gotten a cheaper plan.
Sandra D. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    AXA Assistance USA has a 10 Day Review Period. In order to cancel a plan after purchase, you must request cancellation within that 10 day period to receive a refund. Outside that review period, there is no refund.

    In the future, please be sure to check the Refund Policy terms within each quote. Please keep in mind that some plans in certain states do not offer a refund.
    Feb 04,2016
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