Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers who have visited Ecuador rated AXA Assistance USA
4.53 out of 5
47
ratings and reviews
95%
recommended
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Cruise
Filed claim
The trip included a
cruise
AXA Assistance USA Platinum
Thankfully we didn't need to use the insurance but it was good to know we had it. The process of comparing plans and shopping for insurance on Insuremytrip.com was very easy.
Martha F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
I didn't need to use the insurance so can't comment on how the company responds to claims. It was good knowing we had backup in case something went wrong on the trip.
Daniel W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Jun 20,2017
The trip included a
tour
AXA Assistance USA Gold
We were disappointed that our request for compensation for one night's hotel stay was rejected out of hand because it was before the main trip. We took action to move two earlier connecting flights so that we could make the international flight on time. Our local airport was scheduled to close because of the impending snow storm on March 14. We took steps to mitigate the loss by taking an earlier flight. If we had been delayed for the 2 days that the airport was closed, there would have been major costs incurred which the insurer would have had to cover, plus we would have missed at least 4 days of our trip and an internal flight. The airline recognized the problem and waived the rebooking fees. We are disappointed that the insurer was not as reasonable.
John G. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for taking the time to provide a review of your purchase. We appreciate your comments and continually use customer feedback to improve our products. We hope you will consider us again for future travel.
    May 15,2017
The trip included a
cruise
tour
AXA Assistance USA Gold
I was happy to have the insurance and not need it. I do think it's quite expensive.
Ellen P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    May 01,2017
The trip included a
tour
AXA Assistance USA Gold
had no problems.
meredith a. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Oct 11,2016
The trip included a
tour
AXA Assistance USA Silver
Glad I didn't need to file a claim.
Justin F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
Much more cost effective than what the travel agent quoted. Would use AXA again.
Jay S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Reply:
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    May 31,2016
The trip included a
tour
AXA Assistance USA Gold
Since we had no reason to file a claim, our review is probably not very relevant.
W Scott G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    May 04,2016
The trip included a
tour
AXA Assistance USA Silver
Fortunately, I did not use the insurance.
Eleonora K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your review. We’re happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Apr 07,2016
The trip included a
cruise
tour
AXA Assistance USA Silver
Not possible to write a review when we did not need to file a claim. Any of the above star ratings are not meaningful.
Harry M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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