AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.
We were disappointed that our request for compensation for one night's hotel stay was rejected out of hand because it was before the main trip. We took action to move two earlier connecting flights so that we could make the international flight on time. Our local airport was scheduled to close because of the impending snow storm on March 14. We took steps to mitigate the loss by taking an earlier flight. If we had been delayed for the 2 days that the airport was closed, there would have been major costs incurred which the insurer would have had to cover, plus we would have missed at least 4 days of our trip and an internal flight. The airline recognized the problem and waived the rebooking fees. We are disappointed that the insurer was not as reasonable.
John G. would not
recommend this plan to a friend or relative.
2 people found this review helpful
Claims not filed
Note: This review is for an earlier version of the plan.