Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers who have visited Germany rated AXA Assistance USA
4.50 out of 5
110
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
AXA Assistance USA Gold
Once again we did not need to use the insurance but, it feels real good knowing it is there. I have filed a claim only once in the last ten years. It was paid as filed in about two weeks after the paperwork was submitted.
Neal S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Silver
I bought this insurance way back last Fall 2017. I am getting older with a failing memory to what i had done or where I even put my notes. I had to go to my credit card bills to find the phone number, call and cross check what I had done. I would suggest that as trip time approaches, an email from you telling me what I had done and that I WAS insured with you would have been VERY HELPFUL! Even two or three reminders asking if I had any questions or concerns like 3 months in advance, two months before and then a week before.
Charlotte B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AXA Assistance USA Gold
No experience using the plan but it has unreasonable notification requirements given an emergency situation where you cannot wait around for approval but must act immediately. Also has restrictions which are not immediately obvious.
John H. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback on the policy.

    Travel insurance plans will all have "exclusions and limitations" which may affect your coverage. Some policy terms and conditions are also state-specific. We strongly recommend customers read the terms and conditions of the policy within the review period to determine if the policy fits your needs. If the policy does not fit your needs, it can be cancelled within the review period for a refund of premium. Please call us at 800-487-4722 if you have any questions or concerns.
    Jun 28,2018
The trip included a
cruise
AXA Assistance USA Silver
Luckily I didn't have to use it, so I can't say how efficient/effective it is. It makes it impossible to give accurate answers to your questions. The last question which YOU answered for me is uncalled for - I don't know if I would recommend it based on the fact that I didn't have to use it so I don't know what a hassle or not it may have been had I made a claim. I changed your "yes" to a "no" on that one because it is irrelevant based on my knowledge of how it would have been to deal with you had I made a claim.
Kay P. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. AXA Assistance looks forward to providing travel protection for all of your future endeavors!
    Oct 16,2017
The trip included a
cruise
tour
AXA Assistance USA Platinum
We did not need to use the plan but had to last year. I had a serious injury and it was comforting to know that both insure my trip folks and AXA were there when it was needed. I insure all our trips with AXA through Insure my trip.
Jacqueline V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Platinum
It is so comforting to know that you have coverage for most unexpected events that may happen during any vacation you take. This is especially true in today's world environment.
David J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Jul 18,2017
The trip included a
cruise
tour
AXA Assistance USA Gold
This plan gave us peace of mind at a great rate.
Robert R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Jul 05,2017
The trip included a
tour
AXA Assistance USA Gold
AXA Assistance USA Gold plan provided excellent travel coverage! We won't hesitate to purchase this insurance for our next trip. Thank you!
Janet S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!
    Jan 10,2017
The trip included a
cruise
tour
AXA Assistance USA Silver
It is hard to write a review for a plan I, thankfully, did not have to use. All insurance seems pricey for the amount of times you actually have to use it, but this was reasonable compared to other plans.
Laura L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Dec 13,2016
AXA Assistance USA Platinum
The single largest disappoint I have with the plan is the lack of ability to extend the coverage period while on a trip. Business trips are not always predictable and schedules have to be modified to accommodate the need of business. When my trip duration required my presence for an additional two week I desired to extend the original duration of coverage by an additional two week. The inquiries mad through your website could on off an extension of health cover and not an extension of the full AXA Assistance USA Platinum plan. This was unsatisfactory and in the future i will seek and use other plans that allow an extension of the plan to be made during the trip.
Arch H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for taking the time to provide a review of your purchase. We appreciate your comments and continually use customer feedback to improve our products. We hope you will consider us again for future travel.
    Dec 19,2016
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