Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers who have visited Greece rated AXA Assistance USA
4.37 out of 5
29
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
cruise
AXA Assistance USA Silver
The agent I spoke to was very helpful. Helped me understand plans and coverage.
Barbara N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for the kind review! We look forward to providing travel protection for all of your future endeavors!
    Nov 09,2017
The trip included a
cruise
AXA Assistance USA Silver
Did not use it at this time.
Leticia Y. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Nov 28,2016
The trip included a
cruise
tour
AXA Assistance USA Silver
Went with your plan as only needed moderate coverage and wanted an affordable price. Most interested in medical coverage and repatriation if medical need arised.
Doris B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Nov 14,2016
The trip included a
cruise
tour
AXA Assistance USA Silver
It turns out (in the small print somewhere) that to process a small claim you must first submit your claim to Medicare. I believe Medicare does not cover overseas, but one must go through the process anyway. I believe most all foreign travelers are older and under Medicare, so this effectively drags out the claims process to discourage pursuing a claim and save your company money.
After buying trip insurance a number of times previously, I will never do this again!
I will self insure.
Charles G. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Zac
    Photo
    Thank you for your feedback on the policy. We are sorry to learn that you are dissatisfied with this plan. You are correct in that the AXA Assistance USA Silver plan is a secondary policy. The majority of travel insurance policies are secondary, but InsureMyTrip does offer a selection of primary policies. In the future, please consider calling us prior to purchase so that we can guide you towards policies that best suit your needs.

    Medicare does not cover outside of the United States, but some Medicare Supplement plans do provide some coverage while traveling abroad. If a travel insurance plan is secondary, the insured person(s) would be required to file a claim with the Medicare Supplement first. If coverage is denied or only partially provided, the travel insurance would cover the remainder, up to the policy limit.

    Please call us at 800-487-4772 if you have any questions pertaining to this policy, or about primary vs secondary coverage. We would be happy to assist you.
    Nov 04,2016
    • Zac
      Photo
      AXA Assistance USA has issued the following reply:
      "Thank you for your feedback. We apologize for any difficulties you may have experienced in filing a claim. We appreciate customer comments and continually use customer feedback to improve our products. At the time of your claim, the silver plan provided coverage secondary to Medicare. The gold and platinum plans serve as primary coverage and it is not necessary to file with Medicare first. In the future, you may call us so we may assist you in finding the best policy and benefits to fit your travel needs."
      Nov 07,2016
The trip included a
cruise
AXA Assistance USA Gold
Insurance always feels like a futile expense...until you need it. Purchasing travel insurance brings peace of mind against uncertainties. Thank you AXA!
William S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Jun 09,2016
The trip included a
cruise
AXA Assistance USA Gold
I didn't have to use it but I was glad to have it. It was good to know I had someone to look out for me.
Kelly G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Jun 08,2016
AXA Assistance USA Gold
I think that a survey of how satisfied one is with coverage would make more sense when one does actually have to use it. I would have no idea how satisfied I would be once I would have to file a claim. I wouldn't recommend your plan when I don't know how you would really respond to a claim. I can tell a friend that the coverage looks reasonable but that's about it.
Marc W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Gold
I developed intestinal disorder and lost 10 pounds but was concerned about the complications related to a hospital visit so I waited until I got home.

Also, the Greek pharmacies were closed during many of the times I was most in need (Imodium) so again did without.

While this was not related to the insurance, it made me realize that I was unable to utilize the coverage.

It was a comfort to know that if the trip was canceled we had a reimbursement policy.

I'll have to think hard about future coverage since there were additional extenuating issues.
Michael R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Gold
Never needed the coverage, but I felt secure knowing I was covered for emergencys..
Margie D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Gold
Was satisfied that my coverage was adequate for travels in Greece and France.
David P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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