Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers who have visited Israel rated AXA Assistance USA
4.57 out of 5
96
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
tour
AXA Assistance USA Platinum
At the end of the day, it was a fine policy. Since I didn't utilize it, Thank God for that, I can't really say just how good it really was in all other factors which would have been the most important part, of course- the actual coverage of everything and the actual response of the company to my actual needs . I felt it was too high a price but couldn't find anything else that met my criteria of $250,000 medical coverage...
Darla N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Silver
Thank goodness we didn't need to use the insurance., but I had Peace of Mind knowing that if I needed it it was there
Carole D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AXA Assistance USA Platinum
I am very happy with the plan and the cost. Although I (forunately) did not need to file any claims this trip, I did file a claim last trip for lost luggage. After submitting receipts and documentation, my claim was paid quickly and the staff was polite and helpful through the process. I will definitely use the plan for future trips.
Sandara N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
Travel insurance is too expensive for older travelers over 70. I am curious about the number of claims that are filed vs the number of policies purchased. I realize that you are a profit making company but from my perspective the older traveler is bearing too much of the burden vs the payout for this population. Could you provide me with statistics justifying your age related rate schedule vs spreading the cost over the age span of clients.
Phyllis J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your questions regarding the higher rates applied to older travelers.

    Travel insurance is regulated by the states. Companies must file rates prior to implementation with the state's insurance commissioner who reviews and approves or disapproves the rates, terms and conditions. For this reason, rates and policy terms may vary considerably from state to state as well as company to company.

    When you purchased the AXA Assistance USA Gold plan, you actually purchased one of the most economically priced plans. Although your policy premium was 441 USD, we had many other plans offering quotes as high as 700 USD. Nevertheless, there were also more economical plans available to you. In the future, you may wish to call Customer Care at (800) 487-4722 for assistance in quoting future trips
    Nov 20,2017
The trip included a
tour
AXA Assistance USA Gold
I will not need to file a claim (thankfully!), so I can't really rate satisfaction. I chose it because the coverage and ratings seemed good.
Eileen C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    May 05,2017
AXA Assistance USA Silver
I am a big believer in trip insurance. I have had to make a claim occasionally, but it provides peace of mind should something go awry. I travel at least annually for pleasure both domestically and internationally and have bought trip insurance for more than 20 years.
Robert D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Apr 03,2017
The trip included a
cruise
AXA Assistance USA Gold
Price is fair since my wife and I are over 80
Adrienne S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Dec 07,2016
The trip included a
tour
AXA Assistance USA Gold
Was glad I did not need to use it!
Janet B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Nov 22,2016
The trip included a
tour
AXA Assistance USA Silver
A good plan is when you don't have to use it!
William W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AXA Assistance USA Silver
We thankfully did not have to use the insurance, but it was great comfort and peace to know we had it if needed. We would purchase it again if we travel abroad.
Sharon M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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