Travel Insurance Reviews AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.
Learn more about AXA Assistance USA.
The trip included a
tour
AXA Assistance USA
Gold
Fortunately, I did not have to use the plan so I am unable to provide a review. While our luggage never made it on the plane on our day of departure, April 21st, we finally received it on April 23rd and all was intact, so no need to file a claim.
I will say thanks for providing assistance when making a decision to purchase the policy.
I will say thanks for providing assistance when making a decision to purchase the policy.
Sandra R. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Platinum
This plan gave us the peace of mind that we needed and we believed that it was better than what our travel agent offered, so we were very happy!
Patricia B. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
Total failure by insuremytrip. My mother passed away four days before our trip. I was led to believe by the person I called I have full coverage to change the airline tickets. Since we bought tickets so early, and now having to change a flight from New York to Italy within a week the increased costs were over $4800, but again they said we are covered. So we scheduled my moms funeral promptly an delayed our departure by two days. Heart broken and sad over the loss of my mother we left for our trip at least feeling better believing the almost $5000 would be covered. I made all the proper notifications and filed a claim. They DENIED the claim and sent us a check for $200! They claimed the delay was not covered beyond $200. I appealed it only to be denied again...they said they would have reimbursed all of our money if we canceled, but since we were able to salvage our trip we are out over $4600 in additional costs! They have no heart and could care less about the customer...they promptly took our money but in true insurance company fashion denied our claim. It makes no sense canceling if you can delay....or at least so we thought. I would NOT buy insurance from this company!
John C. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
AXA Assistance USA
Silver
Claim was processed in timely manner.Thank you
edward b. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Andrew Ostrander
AXA Assistance USA
Thank you for the review. It can be quite disappointing to deal with challenges for a trip but we are happy to know your claims experience and processing went well. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.Nov 09,2017
The trip included a
cruise
AXA Assistance USA
Gold
This travel plan was expensive and I have no confidence at all that if needed, AXA would actually help us or pick up expenses. I need to rethink whether I need travel insurance in the future.
William I. would
recommend this plan to a friend or relative.
-
Carol
We thank you for your comments. Policy premiums are based on (1) age of travelers, (2) trip cost, and (3) length of trip. Your premium was only 0.059% of your total trip cost which was actually economically priced when compared to other plans with comparable coverage.
We are also happy to hear that your travels were without incident so that you did not need the services of AXA Assistance USA. However, if you had needed their services, you had access to 24 Hour Worldwide Assist Services which would included but was not limited to:
Medical and Dental Referrals
Critical Care Monitoring
Emergency Medical Evacuation
Medical Repatriation
Return of Mortal Remains
Dispatch of Prescription Medication
along with AXA's "White Glove" Concierge Services.
Once again, thank you for taking the time to reply to our request for your review. In the future, you may wish to call Customer Care at (800) 487-4722 for assistance in quoting and purchasing a plan.Oct 31,2017
AXA Assistance USA
Gold
We have always had a good experience with Insuremytrip, but then thankfully, we have never
had to make a claim and of course, that's when we find out if our insurance is any good.
had to make a claim and of course, that's when we find out if our insurance is any good.
Ellen S. would
recommend this plan to a friend or relative.
-
Andrew Ostrander
AXA Assistance USA
Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.Oct 20,2017
AXA Assistance USA
Silver
It was nice to have for my peace of mind!
Angelo P. would
recommend this plan to a friend or relative.
-
Andrew Ostrander
AXA Assistance USA
Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.Oct 16,2017
The trip included a
tour
AXA Assistance USA
Gold
Thankfully we did not need to use the plan insurance but it was good to know we were covered in any emergency.
Jeanne P. would
recommend this plan to a friend or relative.
-
Andrew Ostrander
AXA Assistance USA
We are happy to hear your trip insurance plan provided you with the peace of mind to allow you to really enjoy your travel experience without the worry.
We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
Oct 02,2017
The trip included a
tour
AXA Assistance USA
Gold
The coverage was great. I didn't use the plan for my trip but was comfortable knowing it was there.
Alexia P. would
recommend this plan to a friend or relative.
-
Andrew Ostrander
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Oct 02,2017
The trip included a
tour
AXA Assistance USA
Gold
My cell phone was stolen while changing trains in Naples Italy. We reported this to the ticket office and filled out a report but did not have time to get a copy. When I filed a claim for it, AXA wanted a police report which, being back in the states, could not be obtained. I showed them emails suspending my service with Verizon and having Samsung disable my phone. You can not talk to an adjuster just someone in customer service and they can only read your file to you. I paid over $600 for the insurance and was only asking to be reimbursed $175. BAD, BAD!!!
Alvin F. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Melissa J.
We are sorry to learn of the unfortunate instance that occurred during your trip.
We have received the following response from AXA Assistance USA:
"We appreciate the feedback you have provided. We are sorry to learn you weren’t completely satisfied with your purchase. Unfortunately, when filing a claim for stolen personal effects, a police report is required as stated in the benefit description of your policy. In the future, you may call us during your trip so we may assist you in clarifying policy benefits and with the claims process prior to incurring additional costs. We sincerely hope you will consider us again for future travels."
This is an industry standard procedure regarding stolen personal property with travel insurance.
If you have any questions or concerns, feel free to call InsureMyTrip at 800-487-4722.Aug 07,2017
The AXA Assistance USA Gold plan is a Comprehensive plan which covers a wide range of perils and hazards for Trip Cancellation. Unfortunately, it was determined that the claim did not fall within the scope of Trip Cancellation because you would have had to cancel the trip with your Travel Suppliers to be covered under that benefit.
Please consider calling us in the future prior to purchase so we can review the plan benefits with you and answer any questions you may have about coverage. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing customercare@insuremytrip.com, explaining the events which resulted in a claim, and the challenges you are facing.