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Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers who have visited Italy rated AXA Assistance USA
4.48 out of 5
232
ratings and reviews
96%
recommended
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Cruise
Filed claim
AXA Assistance USA Platinum
STAY AWAY FROM AXA INSURANCE. An insurance plan is only as good as the claim process, and my experience was terrible. My hotel reservation was cancelled 4 hours prior to arrival, due to the hotel booking firm going out of business. I called to ask whether my policy covered this as I was not sure if it did. The customer service person promised me a response in 2 hours, as he was also not sure, but none came. More than 24 hours later (during which time I had to scramble to rebook the hotel at a higher cost), I received an email saying I had filed a Trip Interruption claim (I had not - and it didn't seem that it would be covered under this section anyway) and asking for documentation they knew I wouldn't have. There was no explanation as to why they sent this and suggested I file under that. I emailed back to explain the situation as I assumed the phone rep had not understood or correctly communicated it, and question what the email was about but received no reply. I also received no further communications asking if I needed further assistance, or wished to proceed with my claim. All-in-all this was a very frustrating experience under stressful circumstances, I will not buy from AXA Assistance again.
Christopher N. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback on the policy, we have received the following response from your travel insurance provider, AXA Assistance USA:

    "Thank you for your feedback. We understand your disappointment, are sorry to learn you weren’t completely satisfied with your purchase, and apologize for difficulties you may have experienced in attempting to file a claim. We appreciate your comments and continually use customer feedback to improve our customer service experience. We hope you will consider us again for future travel."
    Nov 18,2019
The trip included a
cruise
tour
AXA Assistance USA Gold
No problems at all. Completely satisfied with service and scope of coverage
Alan V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Platinum
I didn't need to use the insurance, but certainly felt better knowing that I had it if neeeded.
Louzana K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Gold
This policy gave me confidence we were covered for anything that went wrong. I'll use it again for sure.
vera s. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Platinum
I am glad I purchased trip insurance for a once in life time 2 week trip to Italy. Luckily nothing prevented us from taking the trip and we didn't have any issues during the trip so we didn't need to file a claim. It would be nice if you use the same company several times for different trips that they provide you some type of rebate or cash back if you don't need to file any claims.
Meghan H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Gold-Visa
For my wife and I, the trip to Italy was one of the most amazing experience. Everything was professionally organized. Share with our customers was a great experience, everyone of our customer was so impressed for the professionalism. I thank the ASG group and Sulema.for everything
Well done.

Thank you
Porfirio Diaz
Porfirio D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
tour
AXA Assistance USA Silver
A couple of weeks before I was to leave for Italy, the doctors discovered I had lung cancer and suggested I cancel my trip as they wanted to start treatment immediately. I notified AXA to cancel my trip and it was done right a way. Filled out proper paperwork and after several months, I received my refund check. I would definitely recommend this travel insurance. They kept me updated as to the progress of the check. Will use this insurance on any of my future travel experience. They were wonderful. I thank you AXA!!!
Helen S. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
AXA Assistance USA Silver
Fortunately, I enjoyed the trip and never needed to use your plan. I was happy to get the coverage and felt confident it was just what I needed to cover my trip. Thank you for your service.
Patsy W. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
Fortunately, I did not have to use the plan so I am unable to provide a review. While our luggage never made it on the plane on our day of departure, April 21st, we finally received it on April 23rd and all was intact, so no need to file a claim.

I will say thanks for providing assistance when making a decision to purchase the policy.
Sandra R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Platinum
This plan gave us the peace of mind that we needed and we believed that it was better than what our travel agent offered, so we were very happy!
Patricia B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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