Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers who have visited Kenya rated AXA Assistance USA
4.06 out of 5
10
ratings and reviews
80%
recommended
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Filed claim
The trip included a
tour
AXA Assistance USA Silver
So happy with this coverage. My dad was diagnosed with cancer right before our Africa trip and we weren't sure if we would be going. It was a comfort to know we would be covered in case we needed to cancel. Happily, dad has responded to treatment with ongoing success. Would highly recommend this affordable insurance to anyone traveling on a big trip. Happy camper!!!
Lorrie C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    First off, it is great to know of the positive outcome with your father. We are happy to hear your trip insurance plan provided you with the peace of mind to allow you to really enjoy your travel experience without the worry.
    We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Oct 02,2017
The trip included a
tour
AXA Assistance USA Gold
It's very expensive. My friends from the U.K. that I traveled with paid far less. I actually have my own health insurance coverage so some coverage was duplicated.
Loretta M. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you very much for your comment. In the United States, the premiums for Comprehensive plans are based on your trip cost, age of traveler and length of trip. Coverage terms and pricing are regulated by the states, so it would not be surprising to find a difference in pricing.
    Mar 19,2017
AXA Assistance USA Silver
I had an issue that was not covered and that I had not anticipated. I had a broken hearing aid. From reading the coverage, I believe it was not covered and cost me over $200.
Linda B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for taking the time to provide a review of your purchase. We appreciate your comments and continually use customer feedback to improve our products. We hope you will consider us again for future travel.
    Jan 17,2017
AXA Assistance USA Gold
I just find coverage too expensive based on age.
Timoteo G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your review.

    Comprehensive Coverage plan premiums are calculated based on age of travelers, trip cost and length of trip. In some plans, destination may also affect the premium. You did choose the least expensive of our Comprehensive plans, so the policy premium was only 6.3% of your total trip cost.

    Your comments on price is a frequent complaint. Nevertheless we do not expect any decrease in rates in the foreseeable future.
    Sep 20,2016
The trip included a
tour
AXA Assistance USA Silver
The older you get the more expensive it gets. I understand that BUT it made me have second thoughts. I wonder what the rate of plan usage for folks over 70 is to justify the high price. I thing it comes close to a rip off for senior citizens
Coralie C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    We appreciate the feedback you have provided. We are sorry to learn you weren’t completely satisfied with your purchase. In the future, you may call us so we may assist you in finding the best policy and benefits to fit your travel needs.
    Jun 20,2016
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