AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.
We had to cancel our trip after being diagnosed with Influenza in March 2020. I was concerned that our claim would be seriously delayed due to the number of COVID-19 claims, but was pleased to receive a check in the mail for the full amount within three weeks of submitting our claim. Just purchased a policy from the same company for our rescheduled trip in October.
Ryan A. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
This is my 18th purchase of travel insurance from Insuremytrip.com. I've only needed it once... That bill was $279,000.00 covered by my health insurance plan and nearly $14,000 of uncovered expenses paid out within 10 days by my travel insurance.
Thankfully, I didn't need it this time either, but I'd never leave home without it, EVER! And neither should you!
BTW, took the Platinum plan rather than the basic coverage because Medicare does not cover any medical expenses outside of the United States and while Medicare supplement plans sometimes provide a once in a lifetime time $50,000 maximum payment, see my bill above to understand why that's useless!! TRAVEL INSURANCE! Don't leave home without it.
Nigel T. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
One week after filing we received an email from AXA confirming our claim had been received and that it could be up to 30 days for a response. Six weeks later we get another email saying the claim cannot be processed without further information, they wanted a copy of an E-ticket for a rebooked flight, since there was no rebooked flight and that was made very clear in the initial claim, I can only assume that AXA was trying to deny the claim and trying to get out of paying out. After responding, they finally issued a check almost three weeks later. So total time to settle was 9-10 weeks. This was a simple claim, dealing with a flight cancellation, hotel reimbursement and alternative travel, I can't imagine how long it would take if it was more complex.
Mark P. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.
I had to use my travel insurance for my recent trip as I had an unexpected family issue. I used the "Cancel for Any Reason" provision. Claims representatives were very helpful and responsive. I will definitely be purchasing travel insurance from AXA Assistance in the future. I've used Nationwide Mutual Insurance previously, but AXA Assistance had the "Cancel for Any Reason" option.
William N. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for the review. It can be quite disappointing to have to cancel a trip but we are happy to know your claims experience went well. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.
Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
Thank you for your review. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.
Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
I was claiming for having to repurchase a flight ticket of $400++ but only got $200 in the mail without a clear explanation of why I could not be fully reimbursed. No one called me to give me the heads up that I could not claim the full sum.
*Follow up: Following the above review, AXA wrote me an email to say they have determined the value according to my plan, although it was not clear which line item of the coverage applied. I upgraded the 'was my claim processed promptly & fairly" and "how satisfied were you with this plan?" by 1*.
Jack L. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
We have purchased insurance from AXA to cover three trips, and twice we needed to file a claim. Their response was consistently prompt, compassionate, and fair. We were fully reimbursed for all expenses that we documented on both claims.
Larry S. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for the kind review! We are delighted to know you’re happy with your purchase and had good experience with the claims process. We look forward to providing travel protection for all of your future endeavors!