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Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers who have visited Nepal rated AXA Assistance USA
4.58 out of 5
6
ratings and reviews
100%
recommended
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Filed claim
AXA Assistance USA Gold
It gave me peace of mind that I had the coverage. Thank goodness I did not have to use it.
Nancy M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
I chose the AXA Assistance USA Gold plan because it best fit my travel needs for the premium charged. Unfortunately, the trip to Nepal was cancelled due to the terrible earthquake there. My trip deposit was refunded from the tour operator, but I did not notify AXA Assistance USA because I understood that no refund is available for trip insurance premiums.
Anita E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for replying with your comments on this policy. You are correct that there is generally no premium refund if you request to cancel your plan outside the policy review period. Since you purchased this plan back on 04/15/2015, your AXA plan provided you with Trip Cancellation for various reasons up until your trip was cancelled by the travel provider in March 2016, so it would be unlikely that AXA would agree to refund your premium.
    Apr 07,2016
    • Crystal
      AXA Assistance USA
      Photo
      Thank you for the feedback. It can be quite disappointing to have to cancel a trip and we hope you will be able to reschedule. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.
      Apr 08,2016
AXA Assistance USA Platinum
Easy too use website and on going communications and updates make travel at ease!
Terry M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review! We are delighted to know you’re happy with your purchase. We look forward to providing travel protection for all of your future endeavors!
    Nov 17,2015
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