Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers rated AXA Assistance USA
4.50 out of 5
3,193
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
tour
AXA Assistance USA Gold
Fortunately, I did not have to file a claim as my trip went as planned. I would like to say that when purchasing, the agent listened carefully, asked pertinent questions, and quickly determined which plan was best for my proposed trip, and I was able to rest easy knowing I was covered in case things went wrong.
Susan Z. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Silver
I didn’t need to file a claim but I was pleased with the personal assistance given to help me select a plan that exactly fit my needs.
Sharon D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Silver
The plan seemed to cover the essentials, although I thought the price was high. Because we did not make a claim, I cannot speak about how the insurance actually works.
Richard M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Silver
The cost of the plan was more reasonable than the other plan we'd used in the past. Fortunately, we had no occasion to use the coverage, but the purpose of insurance is peace of mind, and that's what we felt we had!
Sharon P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Silver
It's difficult to review a product that you did not use! However, the coverage provided the "peace of mind" that we sought prior to our trip.
Robert G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Silver
easy to sign up; good rates; glad I didn't have to use it.
Will sign up again for other travels I will be taking. Thanks.
Jeannette S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AXA Assistance USA Silver
Thankfully I did not need to use my travel insurance, however it was comforting just knowing I would be covered if it became necessary. The price for the insurance was comparable to others and I would definitely use AXA again in the future.
Virgina L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AXA Assistance USA Silver
Your company's customer service STINKS!!!!!!! After devastating floods on Kauai just before our trip began, I called to explore coverage due to a natural disaster (declared so by the Hawaii state governor). All I got were two different reps who did nothing but read from your legal-eeze filled conditions of coverage. They offered nothing in the way of interpretation, or application of the policy to our circumstances. Had we actually needed to file a claim, I would have been strictly on my own, not having any clue as to what would be covered, and what would not. We will NEVER again use AXA for travel insurance. It is throwing money away to think AXA might actually cover any part of expenses incurred due to a natural disaster. (We travel a lot, and do purchase travel insurance regularly. Yes, I did file a claim once, for a medical emergency. Yes, one of your competitors did honor our claim. So, I do know something about the process. Yes, I repeat, your company STINKS!!!!!. As a first step, why don't you hire some phone reps that actually try to help your customers. Anybody can read your legal-eeze back over the phone. What is needed is some help with LOGICAL and PRACTICAL interpretation of your policies based on local conditions.)
James P. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thank you very much for taking time to submit your review to share with your fellow travelers. As an online platform, our “Ratings and Reviews” allows our customers to share their personal experiences with our insurance providers, but it also offers our providers an opportunity to better explain their policies. In reply to your comments, AXA Assistance USA reviewed your calls. At the time of your call, the Hawaiian State government had not yet declared the devastating floods a natural disaster. You had also indicated that your flights were not impacted and your resort was open and operational. You expressed concern that you would be spending your vacation in your hotel room instead of traveling around the island, so you wanted to explore canceling your trip under Trip Cancellation.

    In any travel insurance plan, Trip Cancellation reimburses only if it’s a covered reason as listed in the policy. Covered Reasons vary from plan to plan. With respect to natural disasters, your Trip Cancellation coverage was limited to the following covered reasons:

    “...(b) Inclement weather, Natural Disasters, Terrorist Attacks, or mechanical breakdown of the common carrier which results in the complete cessation of travel services at the point of departure or destination for at least 24 consecutive hours.

    (c) Natural Disaster or documented man-made disaster at the point of departure or Your destination which renders Your primary residence or the accommodations at Your destination uninhabitable...”

    Since you called the company 3 days prior to your departure date when your flights were still flying and your resort was still open, there was no basis for a Trip Cancellation claim. We understand that this is never what a customer wants to hear, so the representatives went through the plan to explain the reasons that might apply if your flights were canceled or the resort closed as you got closer to your departure date.

    In the future, you may wish to call us for assistance prior to purchasing a policy. You could have purchased Cancel for Any Reason (CFAR) which is an optional benefit offering the opportunity to cancel your travel plans for reasons other than those listed as “covered reasons” on a policy. CFAR gives you greater flexibility and freedom when making decisions about your travel reservations. CFAR is offered as an add-on benefit if you meet certain criteria. Under an AXA Platinum plan, CFAR would reimburse you for 75% of your prepaid, non-refundable travel expenses as long as you met the coverage conditions.

    We are sorry to hear that your interaction with AXA was not what you were expecting, but it's important for travelers to understand the importance of the covered reasons listed in all travel insurance plans. Perhaps you will give us an opportunity in the future to insure your trips.
    May 08,2018
The trip included a
tour
AXA Assistance USA Silver
I have bought this plan many times and have only had to use it once. My claim for that trip was handled promptly and payment received in a short time.
Jack D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
So glad I bought this coverage. My trip was a fully-supported bicycle ride across the US.

One person had a serious crash and two-day hospital stay. Another had a serious medical issue.

Prior to the start of the trip, another person had to drop out. He lost the entire cost of his trip (around $10,000). This coverage would have given a partial refund to him. It would also have provided medical assistance/transportation costs to the crash victim.

This plan was reasonably priced and provided great coverage. So glad I bought the coverage.
Brian R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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