Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers rated AXA Assistance USA
4.50 out of 5
3,090
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
cruise
AXA Assistance USA Gold
Plan was a good one, but never needed to use it.
Allan D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Aug 08,2017
The trip included a
tour
AXA Assistance USA Gold
My cell phone was stolen while changing trains in Naples Italy. We reported this to the ticket office and filled out a report but did not have time to get a copy. When I filed a claim for it, AXA wanted a police report which, being back in the states, could not be obtained. I showed them emails suspending my service with Verizon and having Samsung disable my phone. You can not talk to an adjuster just someone in customer service and they can only read your file to you. I paid over $600 for the insurance and was only asking to be reimbursed $175. BAD, BAD!!!
Alvin F. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    We are sorry to learn of the unfortunate instance that occurred during your trip.

    We have received the following response from AXA Assistance USA:

    "We appreciate the feedback you have provided. We are sorry to learn you weren’t completely satisfied with your purchase. Unfortunately, when filing a claim for stolen personal effects, a police report is required as stated in the benefit description of your policy. In the future, you may call us during your trip so we may assist you in clarifying policy benefits and with the claims process prior to incurring additional costs. We sincerely hope you will consider us again for future travels."

    This is an industry standard procedure regarding stolen personal property with travel insurance.
    If you have any questions or concerns, feel free to call InsureMyTrip at 800-487-4722.
    Aug 07,2017
The trip included a
cruise
tour
AXA Assistance USA Platinum
We did not need to use the plan but had to last year. I had a serious injury and it was comforting to know that both insure my trip folks and AXA were there when it was needed. I insure all our trips with AXA through Insure my trip.
Jacqueline V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Gold
Travel insurance seems quite expensive for the minimal chance that a claim will be filed.
Herman B. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Aug 02,2017
AXA Assistance USA Silver
I can't really say much since we were fortunate enough not to have to file a claim.
Nicholas K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Aug 04,2017
The trip included a
cruise
tour
AXA Assistance USA Silver
We didn't have to use it, but the customer service when purchasing was great!
James G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and customer service experience you received. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!
    Jul 31,2017
AXA Assistance USA Gold
Best value available for age and trip duration; from a reputable company.
peter n. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Jul 31,2017
The trip included a
cruise
AXA Assistance USA Silver
We purchased the AXA Silver plan for a cruise we took last winter. There was a flu like illness going around the ship that both my husband & I caught, and we were treated by the physician onboard our ship. AXA covered the entire expense of our medical treatment, but it took several months of emails & snail mails back & forth, sending more documentation about the claim & the cruise, before we finally got reimbursed. They will pay your claim, but they're not a huge hurry to do it.
Elaine R. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for taking the time to provide a review of your purchase. We apologize for any difficulties you may have experienced in filing a claim. We appreciate your comments and continually use customer feedback to improve our products. We hope you will consider us again for future travel.
    Jul 31,2017
    • elainer
      Photo
      We've purchased AXA's Silver plan again for a cruise that we're taking next winter. Hoping we won't have any claim, but appreciate the peace of mind knowing we're covered, just in case.
      Jul 31,2017
The trip included a
cruise
tour
AXA Assistance USA Gold
Although I didn't use it. I was glad to have the security of it if needed.
Carol Anne M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    We are happy to hear your trip insurance plan provided you with the peace of mind to allow you to really enjoy your travel experience without the worry.
    We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Jul 28,2017
The trip included a
tour
AXA Assistance USA Gold
Had coverage but did not need it and no claims were filed.
JAMES F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Jul 28,2017
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