Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers rated AXA Assistance USA
4.50 out of 5
3,203
ratings and reviews
96%
recommended
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Cruise
Filed claim
AXA Assistance USA Gold
We were glad to have the protections of this plan, but even happier we did not need to use it.
Susan G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination.
    We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Oct 31,2017
The trip included a
tour
AXA Assistance USA Platinum
I had a near disaster experience with my trip being canceled by one of the sponsors. In the future, I would seriously look at the option for cancellation for any reason. Thankfully I was able to complete my trip with the tour guide and completed the trip without any adverse experiences.
Janice S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Kyle
    Photo
    Thank you for providing feedback on this policy.

    It is true that there are some situations that would require the additional coverage of Cancel For Any Reason. This is one situation that Trip Cancellation for a covered reason would not protect against.

    There are 3 conditions that must be met to purchase a Cancel For Any Reason Rider as follows: Purchase the policy within 10 - 21 days of First Trip Payment; Insure ALL prepaid and non-refundable travel expenses prior to departure; Trip arrangements must be canceled more than 48 -72 hours prior to the departure date. If you meet all 3 of these conditions, most of the policies will reimburse you 75% of your trip costs, unless otherwise noted.

    In the future, please feel free to contact us directly at 1-800-487-4722 when looking for your next policy. Our licensed representatives can assist in finding you an appropriate policy for your trip. We are available 7 days a week.
    Oct 27,2017
The trip included a
cruise
tour
AXA Assistance USA Gold
We purchased AXA insurance for a European Trip that included a Baltic cruise. All went well until we returned to the States thru NYC. They had issues going on and were cancelling flights due to "congestion". Eventually our flight was cancelled. We immediately reported it to insurance 8/02 and was advised to get statement from Airline of reason for cancellation. The statement on our paperwork said a/c maintenance so the Airline was responsible for our room (or so we thought). A day and a half after we were to arrive home we did. We worked for 2.5 weeks to get airlines to pay portion and then submitted to insurance everything airline did not reimburse. Insurance did nothing until I called to check on status 2 weeks after submission. They sent us a letter asking for more documentation about hotel room and airport parking for the 1 extra day we submitted. We submitted again and 3 weeks later had not heard a thing. Contacted insurance again and was apologized to- it was put on hold. Finally received full payment requested 2 months after submitting. IF YOU BUY AND HAVE TO USE CALL FREQUENTLY AND STAY ON TOP OF THEM. Nothing was done until after each phone call and believe me they say call to check on status- it appeared they do not want you calling to check on status because nothing has been done until you call. Keep every receipt and document otherwise you will never get your refund, Frustrating experience if you have to use insurance.
Lester R. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your detailed comments which we brought to the attention of the AXA Assistance USA claims department. You are correct in advising your fellow travelers to request and save all receipts which are necessary documents for reimbursement in a claim. It is also disappointing to hear that you were not contacted on a regular basis by the AXA claims department.

    In the future, please remember that InsureMyTrip does offer our Unparalleled Customer Service:
    "We are open and honest with every traveler, because our non-commissioned representatives work to find the best plan for you. Our “Anytime Advocates” will support you with the process if you feel a claim has been unfairly denied." We will also be happy to assist if you do not hear from the claims department within 30 days or need assistance in working with your claim representative. You can call Customer Service at (800) 487-4722 to request an advocate. We are available weekdays from 7:00 AM - midnight ET and weekends 9:00 AM - 9:00 PM ET.
    Nov 01,2017
AXA Assistance USA Gold
We had to cancel our trip due to medical issue. It took them a little over thirty days to review claim and then request additional information/documentation. When I emailed twice for an explanation of why this was needed, I never received a response. I did procure the documentation requested anyway and submitted. We finally received a refund of all of our trip related expenses almost 2 months after submitting claim. So we were made whole, but customer service was wanting.
Mary c. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for taking the time to provide a review of your purchase. We appreciate your comments and continually use customer feedback to improve our products and service. We hope you will consider us again for future travel.
    Oct 25,2017
The trip included a
tour
AXA Assistance USA Gold
Fortunately I didn't have to make a claim. So I really can't judge how good a company you are without experiencing how well you would handle my claim. I chose your company based on your rating and reviews of other customers. The cost of my policy was very fair for the coverage l chose.
Dennis B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
It's hard to know if a plan is as good as it looks until a claim needs to be filed, which hasn't happened to us yet. But I have compared prices for the plans with what is essential to me, and the AXA Gold plan is the one we get each time, partly because of the way it defines family members to include in-laws. We have saved money over the plans that are offered through the tour companies, usually.
Janice R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for the kind review and loyalty to the AXA Assistance USA Gold plan! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Oct 24,2017
The trip included a
cruise
AXA Assistance USA Gold
We didn't need to use it, so I cannot say if the coverage was adequate. BUT, it did allow us to feel more comfortable in that we would be protected if we did need to cancel. It was very expensive, though.
Philip Y. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip. Feel free to call in to discuss your insurance needs to make sure you're getting the best insurance coverage at the price point you are looking for. We look forward to providing travel protection for all of your future endeavors!
    Oct 24,2017
AXA Assistance USA Gold
We have always had a good experience with Insuremytrip, but then thankfully, we have never
had to make a claim and of course, that's when we find out if our insurance is any good.
Ellen S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Oct 20,2017
The trip included a
cruise
AXA Assistance USA Silver
Luckily I didn't have to use it, so I can't say how efficient/effective it is. It makes it impossible to give accurate answers to your questions. The last question which YOU answered for me is uncalled for - I don't know if I would recommend it based on the fact that I didn't have to use it so I don't know what a hassle or not it may have been had I made a claim. I changed your "yes" to a "no" on that one because it is irrelevant based on my knowledge of how it would have been to deal with you had I made a claim.
Kay P. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. AXA Assistance looks forward to providing travel protection for all of your future endeavors!
    Oct 16,2017
AXA Assistance USA Gold
Didn't use the plan but gave us peace of mind about having coverage. When you book things about 8-9 months out or more many things can happen so we wanted coverage in case we had to cancel our trip. Also you can add things as you book them which I didn't understand to begin with. So as you add/book hotels or something you call up AXA and let them know and they add it to your coverage and you are charged a little more. Liked this aspect. Will use them again.
Mark W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Oct 16,2017
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