AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
This plan exceeded my expectations. The coverage was transparent and a great value. We unfortunately had to file a claim and it was processed efficiently and timely. Highly recommend!
Matthew B. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
STAY AWAY FROM AXA INSURANCE. An insurance plan is only as good as the claim process, and my experience was terrible. My hotel reservation was cancelled 4 hours prior to arrival, due to the hotel booking firm going out of business. I called to ask whether my policy covered this as I was not sure if it did. The customer service person promised me a response in 2 hours, as he was also not sure, but none came. More than 24 hours later (during which time I had to scramble to rebook the hotel at a higher cost), I received an email saying I had filed a Trip Interruption claim (I had not - and it didn't seem that it would be covered under this section anyway) and asking for documentation they knew I wouldn't have. There was no explanation as to why they sent this and suggested I file under that. I emailed back to explain the situation as I assumed the phone rep had not understood or correctly communicated it, and question what the email was about but received no reply. I also received no further communications asking if I needed further assistance, or wished to proceed with my claim. All-in-all this was a very frustrating experience under stressful circumstances, I will not buy from AXA Assistance again.
Christopher N. would not
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for your feedback on the policy, we have received the following response from your travel insurance provider, AXA Assistance USA:
"Thank you for your feedback. We understand your disappointment, are sorry to learn you weren’t completely satisfied with your purchase, and apologize for difficulties you may have experienced in attempting to file a claim. We appreciate your comments and continually use customer feedback to improve our customer service experience. We hope you will consider us again for future travel."
This was about mid grade of the pack as far as price and included adequate coverage for what we needed. I was a little dismayed to see that you essentially can’t get “cancel for any reason” coverage without spending 2-3 times as much and the list of exclusions was tiresome to read through. We didn’t need to use it thankfully, but I was glad it was there in case something came up. The website was very helpful while doing comparison shopping and quickly helped us narrow down the options to the plan we chose.
Michelle B. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
We submitted a straightforward Trip Delay claim, fully documented, and received the full amount we requested, as indeed we should have, but what we found outstanding about this situation was the speed with which AXA processed our claim, all within just a bit over a month.
Albert S. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for your feedback. We apologize for any difficulties you may have experienced with the cancelation of your trip. AXA's customer service center is available to you every day of the week from 9am – 8pm ET to answer any questions you might have regarding your trip cancellation benefits. You can reach them at 1-855-327-1441.
"Thank you for your feedback. We understand your disappointment, are sorry to learn you weren’t completely satisfied with your purchase, and apologize for difficulties you may have experienced in attempting to file a claim. We appreciate your comments and continually use customer feedback to improve our customer service experience. We hope you will consider us again for future travel."