Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers rated AXA Assistance USA
4.50 out of 5
3,203
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
tour
AXA Assistance USA Gold
We have traveled extensively (cycling and hiking) since retirement 18 years ago and never purchased travel insurance in the past. However for this 7 week trip to Spain and the Netherlands which included 2 weeks (200+ miles) of cycling plus our ages (72 and 79) plus concerns about family health plus increased terrorist potential we decided it would be a good idea for this trip to get both trip protection and medical coverage. Though we did not need to use the coverage, happily, it provided peace of mind. Particularly when the Barcelona incident occurred a week before leaving and one of the cycling trips was more difficult than anticipated causing others to fall and injure themselves.
Diane C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Congrats on a successful cycling trip! Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Oct 16,2017
AXA Assistance USA Silver
It was nice to have for my peace of mind!
Angelo P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Oct 16,2017
The trip included a
tour
AXA Assistance USA Gold
Since I never called for services under the plan I am not capable of commenting on the performance of the plan in a real situation. However, I did realize great comfort knowing the plan was there!
David H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    We are happy to hear your trip insurance plan provided you with the peace of mind to allow you to really enjoy your travel experience without the worry.
    We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Oct 10,2017
The trip included a
cruise
tour
AXA Assistance USA Silver
PLAN WAS NOT USED.
MARJORIE H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for the review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Oct 04,2017
The trip included a
tour
AXA Assistance USA Platinum
The very best thing about this travel insurance is that we did not have to use it.
John P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Silver
Didn't need the insurance, but it gives me peace of mind.
Bertha M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
Had no problems on my trip to arctic Alaska; was concerned when almost weathered in at Kaktovic, Alaska; worried if AXA would cover the additional lodging costs which are substantial in an outpost village like Kaktovic. Luckily, we were able to fly out later in the day on the last flight out. So with no claims were made, tough to review.
William S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Gold
No news is good news. Another great vacation without incident but very happy to know you would have our back if we did.
Nancy B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Oct 02,2017
The trip included a
tour
AXA Assistance USA Gold
Thankfully we did not need to use the plan insurance but it was good to know we were covered in any emergency.
Jeanne P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    We are happy to hear your trip insurance plan provided you with the peace of mind to allow you to really enjoy your travel experience without the worry.
    We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Oct 02,2017
The trip included a
tour
AXA Assistance USA Silver
I did not have to use the coverage so I don't know how it would work out if I did.
Cecelia F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    We are glad you fortunately didn't experience any challenges during your trip. We hope that having trip coverage helped you focus on the important things like enjoying the travel experience and destination.
    We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Oct 02,2017
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