AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
I did not have to file a claim but appreciated the peace of mind brought by having the insurance - it was for our son, who was traveling in the Dominical Republic with friends, and it was just reassuring to have the insurance.
Joseph D. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
I thought the plan was good but when I found out that I paid almost $90 for a 10 day trip and my bag got lost on the way back, I called and they told me that delayed baggage coverage was only for the way there which I obviously didn't know before. The customer service rep for AXA wasn't very friendly about it either. Luckily my bag turned up and I didn't need to make a claim. But I already paid for another policy for AXA for my next trip in October (previously paid for) so I probably won't use that company next year when I travel or I will read the fine print and pay less!
Kara B. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Thank you for your review. We are sorry to learn your bags, but are glad to learn they did arrive back to you. We do suggest reviewing the policy certificate, before and after you purchase a policy, to ensure you know what your policy does and does not cover. There are plans available that do offer baggage coverage to and from your destination, but as you know not all do. If you would like assistance with a quote, please feel free to call us a 800-487-4722 and a licensed representative can assist you.
New luggage severely damaged by company that delivered my bags from airport to hotel, damaged worse en route home. After submitting proper documents, purchase price of bag covered.
Susan B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
One of features of the AXA Gold Plan purchased was concierge services to assist with sights and events in places visited. Though I completed the request over a month before scheduled departure, I realized two days before that nothing had come through. Though the request was found and information provided in just a day, I would suggest other travelers watch to insure this feature is being fulfilled.
Glenda B. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.