Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers rated AXA Assistance USA
4.50 out of 5
3,083
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
tour
AXA Assistance USA Platinum
I spent hours and hours on the phone with customer service trying to get a straight answer about possibly filing a claim. I was told I'd be called back; I wasn't. I asked to speak to a supervisor; he/she wasn't available. I was so frustrated that I called the site who I purchased the plan through and ended up in tears on the phone (and she, by the way, was VERY helpful). So incredibly frustrated by the whole experience. We won't be using AXA ever again.
Jose R. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback. We are sorry to hear about your frustrating claim experience. We have forwarded this on to AXA so they can look into this matter.

    We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing customercare@insuremytrip.com, explaining the events which resulted in a claim, and the challenges you are facing.
    Jun 20,2017
The trip included a
cruise
tour
AXA Assistance USA Gold
You really do not know how good the plan is until you file a claim. Fortunately we have not had to file a claim but we feel confident and secure in our travels with the plans.
Richard R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Jun 12,2017
The trip included a
cruise
AXA Assistance USA Gold
Fortunately, we did not have to use this insurance. I did find it rather expensive, although I suppose if we had had to use it and it had performed as promised I would not have been concerned about the cost. Of course, like all insurance companies it is all about profit and not necessarily a real service, so it is important to keep that in mind.
Susan Z. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    We appreciate the feedback you have provided. We are sorry to learn you weren’t completely satisfied with your purchase. In the future, you may call us so we may assist you in finding the best policy and benefits to fit your travel needs.
    Jun 12,2017
AXA Assistance USA Gold
We fortunately had no issues on our travel, so I cannot say much about this plan. But it was good to know we were insured.
Alec P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Jun 08,2017
The trip included a
tour
AXA Assistance USA Gold
Didn't need the services, but I appreciated having the peace of mind.
Norman D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Jun 08,2017
The trip included a
tour
AXA Assistance USA Platinum
Hard to review an insurance that I paid for but didn't end up using. I suppose that's a good thing.
Elizabeth C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Jun 08,2017
The trip included a
tour
AXA Assistance USA Silver
Fortunately, I didn't have to use the insurance. It's hard to to make a review when you don't have to file claim, but the person I spoke on the phone was nice and helpful
Ricardo L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Jun 05,2017
The trip included a
tour
AXA Assistance USA Gold
Fortunately, Did not need to use, so cannot really evaluate. Bought because the price seemed right.
Sharon S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Jun 05,2017
AXA Assistance USA Platinum
The plan was expensive, but it offered a lot of coverage. Thankfully, we didn't have to use it, but I've have other travel insurance plans that I've had to make claims on, so you never know, and it was worth every penny for the piece of mind knowing that we wouldn't lose our house if something did happen.
Michael B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Jun 05,2017
AXA Assistance USA Silver
Fortunately didn't have to use the plan, our trip went without a hitch. But for a hiking trip in a remote area, it was good to know I had coverage if I needed it or had a problem
Patty P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Jun 01,2017
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