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Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers rated AXA Assistance USA
4.50 out of 5
3,446
ratings and reviews
96%
recommended
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Cruise
Filed claim
AXA Assistance USA Platinum
STAY AWAY FROM AXA INSURANCE. An insurance plan is only as good as the claim process, and my experience was terrible. My hotel reservation was cancelled 4 hours prior to arrival, due to the hotel booking firm going out of business. I called to ask whether my policy covered this as I was not sure if it did. The customer service person promised me a response in 2 hours, as he was also not sure, but none came. More than 24 hours later (during which time I had to scramble to rebook the hotel at a higher cost), I received an email saying I had filed a Trip Interruption claim (I had not - and it didn't seem that it would be covered under this section anyway) and asking for documentation they knew I wouldn't have. There was no explanation as to why they sent this and suggested I file under that. I emailed back to explain the situation as I assumed the phone rep had not understood or correctly communicated it, and question what the email was about but received no reply. I also received no further communications asking if I needed further assistance, or wished to proceed with my claim. All-in-all this was a very frustrating experience under stressful circumstances, I will not buy from AXA Assistance again.
Christopher N. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback on the policy, we have received the following response from your travel insurance provider, AXA Assistance USA:

    "Thank you for your feedback. We understand your disappointment, are sorry to learn you weren’t completely satisfied with your purchase, and apologize for difficulties you may have experienced in attempting to file a claim. We appreciate your comments and continually use customer feedback to improve our customer service experience. We hope you will consider us again for future travel."
    Nov 18,2019
The trip included a
cruise
tour
AXA Assistance USA Gold
No problems at all. Completely satisfied with service and scope of coverage
Alan V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Gold
It gave me peace of mind that I had the coverage. Thank goodness I did not have to use it.
Nancy M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Gold
This was about mid grade of the pack as far as price and included adequate coverage for what we needed. I was a little dismayed to see that you essentially can’t get “cancel for any reason” coverage without spending 2-3 times as much and the list of exclusions was tiresome to read through. We didn’t need to use it thankfully, but I was glad it was there in case something came up. The website was very helpful while doing comparison shopping and quickly helped us narrow down the options to the plan we chose.
Michelle B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Gold
I liked the security of this plan to have if I needed any health care. thanks for your help
Ann Y. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
We submitted a straightforward Trip Delay claim, fully documented, and received the full amount we requested, as indeed we should have, but what we found outstanding about this situation was the speed with which AXA processed our claim, all within just a bit over a month.
Albert S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Platinum
I didn't need to use the insurance, but certainly felt better knowing that I had it if neeeded.
Louzana K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Platinum
Trip was cancelled so I didn't need this - and had no way of knowing how to cancel so I wouldn't be charged.
Jennifer G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Michelle A
    Photo
    Thank you for your feedback. We apologize for any difficulties you may have experienced with the cancelation of your trip. AXA's customer service center is available to you every day of the week from 9am – 8pm ET to answer any questions you might have regarding your trip cancellation benefits. You can reach them at 1-855-327-1441.
    Jul 17,2019
AXA Assistance USA Gold
I will use you guys again.
Sean H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Platinum
When you call for advice, reps are pleasant, well trained and very helpful.
Annette Ethal H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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