Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers rated AXA Assistance USA
4.50 out of 5
3,159
ratings and reviews
96%
recommended
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Cruise
Filed claim
AXA Assistance USA Platinum
We, fortunately, had no need to file a claim, but appreciated having the peace of mind that the policy provided.
Judith G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Gold
This is the 3rd time I have used AXA and have been pleased. Twice I did not need to make a claim; once, early before my trip, I had to cancel the trip due to companions changing their minds. Claim was trouble-free and prompt.
I wish they still had the incremental payment system, whereby you pay premiums as you spend money on deposits, airfare/hotel, and then final payments. In order to get my Cancel for Any Reason as well as pre-existing medical conditions, I had to pay the full premium up front - ouch.
Louise B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Silver
Thank goodness we didn't need to use the insurance., but I had Peace of Mind knowing that if I needed it it was there
Carole D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
Didn’t need to file a claim this trip, but did LAST trip and service was excellent.
Michael M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Gold
I didn’t have to use the insurance sooo, I’m pretty satisfied but idk how it would have been if I’d had to file a claim
Elijah D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Platinum
Did not need to use it but coverage was what we needed.
Paula C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Gold
I don't see any reason trip insurance has to be as expensive as it is. I only bought it because the country to which I traveled has it as a requirement. That said, your website made it easy to shop and compare. But all the prices are way too high!
Jeanne B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    We are very happy to hear that you were pleased with our website. We would also trust that you will not be surprised to hear that the number one complaint would probably be pricing.

    Your Comprehensive plan premium was based on the age of the traveler, trip cost and the length of the trip. Your premium was 6.61% of your total trip cost which would match the industry standard.

    That being said, you did an excellent job in selecting a policy since the AXA Gold plan included 100,000 USD in primary medical coverage. Despite the premium, you would have been very thankful for the coverage if you were unfortunately ill or injured.

    Once again, we thank you for taking the time to reply to our request. In the future, you may wish to have our assistance in quoting and selecting a plan. You can reach us weekdays from 7:00 AM to midnight ET and weekends from 9:00 AM to 9:00 PM.
    Mar 22,2018
The trip included a
tour
AXA Assistance USA Platinum
This plan gave us the peace of mind that we needed and we believed that it was better than what our travel agent offered, so we were very happy!
Patricia B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Silver
Thankfully we didn't have to use the insurance.
Joseph C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Silver
We were happy to know you had our back if we needed it. Thank you.
Nancy B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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