Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers rated AXA Assistance USA
4.51 out of 5
2,028
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
tour
AXA Assistance USA Gold
We didn't need to file a claim so can't speak to how good the coverage actually is but in theory the policy covered all the items we wanted insurance on and was reasonably priced. We have used Insuremytrip on multiple occasions for the peace of mind of knowing we had coverage should something go wrong. Much more reasonably priced options than what was offered by any of the tour companies we have used.
Katherine K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for the kind review! Peace of mind is important while travelling and glad that AXA Assistance USA could be part of that. We hope to fulfill your insurance needs for any future travel!
    Sep 23,2016
The trip included a
cruise
tour
AXA Assistance USA Silver
Fortunately my trip was free of calamities, illness, cancelled flights and so on. I felt reassured that I did have my "document" in hand jut in case I needed it and I'll soon be ready to sign up for another adventure with AXA backup!
Barbara D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. AXA Assistance USA looks forward to providing travel protection for all of your future endeavors!
    Sep 21,2016
The trip included a
tour
AXA Assistance USA Silver
Great trip!
Adrienne H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Gold
Didn't need to submit a claim, but great peace of mind knowing if anything happened, we would be covered.
Gregory D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels!
    Sep 20,2016
AXA Assistance USA Silver
provided peace of mind
Russell A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Peace of mind can be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience
    Sep 20,2016
AXA Assistance USA Platinum
Overall the customer service was very good for the insurance plan which was the best part. I did not have to file a claim for this trip but had a different trip in which I did file a claim and overall it wasn't too bad. One thing that I did not like about this plan was that their coverage of "sporting equipment was very vague" and the best answer they could give about my bicycle equipment was that it was "most likely covered".
Chris S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Silver
Thankfully I didn't need to use it so can't evaluate the coverage.
Eleanor G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We at AXA Assistance USA look forward to providing travel protection for all of your future endeavors!
    Sep 20,2016
AXA Assistance USA Silver
I was unaware of insurance available to individuals not with a tour group. Thank You
Joan G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for your review and glad we were able to help. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with coverage in all your future travels.
    Sep 20,2016
The trip included a
tour
AXA Assistance USA Gold
I had to cancel my trip and had purchased the "Cancel for any reason" option. The claim process was straightforward and the company honored the claim and provided the check in a reasonable time and without the need for any follow-up on my part.
Gary E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Reply: Thank you for the kind review. It can be quite disappointing to have to cancel a trip but we are happy to know your claims experience met your expectations. AXA Assistance USA appreciates the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.
    Sep 20,2016
AXA Assistance USA Silver
nothing happened, that was good. It was good to know that the insurance was there, just in case.
Jay S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination.
    We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Sep 20,2016
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