Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers rated AXA Assistance USA
4.51 out of 5
1,915
ratings and reviews
97%
recommended
Sort by
Showing
Cruise
Filed claim
The trip included a
cruise
AXA Assistance USA Gold
PEACE OF MIND!
Monica R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Gold
What can I say? As I didn't need to use the coverage, I cannot comment on how well the claims would have been handled.
Dennis K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Gold
Fortunately I did not need to use it, but had peace of mind knowing I'd be covered in case of emergency.
Scott S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
I was very pleased not to need to make a claim - that's why the call it insurance. One member of our group broke her toe before the trip and was 100% satisfied with the insurance.
Jeffrey Michael S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Silver
we didn't need it, but with an unexpected illness in one of our travelers, we well might have needed it and I sure was glad to have purchased it.
Katherine F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Silver
Glad I didn't need to file a claim.
Justin F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AXA Assistance USA Gold
I actually ended up canceling my trip, due to a State Dept. alert about possible terrorist activity. AXA could not have been more helpful: they processed my claim for 'cancellation for any reason' swiftly and quickly. I was very impressed and will be a customer for life.
Sylvia W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
AXA Assistance USA Gold
On our flight home our bags were delayed for 39 hours I filed a claim with AXA after reading through our plan and was told we would received a benefit up to $100 a day. In the paperwork for the Gold coverage I received for my trip, it does not explicitly state that coverage for a delayed bag is based upon incurred expenses. Not only is the wording in the policy misleading but so is the claim form and the representatives are uninformed. So if your bags are ever delayed for 39 long and inconvenient hours, make sure to go out and buy some things so you can get this benefit. We deiced to make the worst out of a bad situation and instead of heading upstate since we had no sneakers or bathing suits, we waited out the arrival of our luggage and decided to put our visit off a couple of days. We would have been better off buying new sneakers and bathing suits because our claim would have been approved. Apparently being flexible enough to change our plans but highly inconvenienced is not the right thing to do. In the past, we have used another company for our travel insurance so we will be going back to them since it is evident AXA interrupts their benefits so they don’t have to pay their customers when a problem exists.

The wording in the document is as follows:

BAGGAGE DELAY / BAGGAGE DELIVERY

We will pay You, up to the maximum shown on the Schedule of Benefits, if Your Checked Baggage is delayed or misdirected by a Common Carrier for more than 24 hours, while on a Covered Trip.

If Your Checked Baggage is delayed after You have reached Your destination and the Common Carrier makes a charge for delivery, We will pay the reasonable cost up to the Baggage Delivery Maximum Benefit shown on the Schedule of Benefits to deliver Your Checked Baggage to Your Destination. A copy of the delivery invoice and verification of the delay or misdirection by the Common Carrier must be submitted with the claim.

You must be a ticketed passenger on a Common Carrier. All claims must be verified by the Common Carrier who must certify the delay or misdirection and receipts for the purchase or replacement of necessary personal effects must accompany any claim.
Allyson H. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
tour
AXA Assistance USA Silver
We felt very confident with the coverage. Thankfully we didn't have to file any claims, but it was in place should we have needed it!
James G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
Have purchased AXA Gold for future trips. Claims handled professionally, courteously, timely. Do provide the required documentation for claims.
Theresa H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
Show reviews per page.

Top 5 Providers

  1. GeoBlue
    (4.71)
  2. IMT Services
    (4.69)
  3. Nationwide
    (4.65)
  4. MEDEX
    (4.61)
  5. RoamRight
    (4.61)
  1. RSA Insurance
    (5.00)
  2. GeoBlue
    (4.68)
  3. Crum & Forster - Travel Insured International
    (4.64)
  4. IMT Services
    (4.60)
  5. Travelex
    (4.59)