Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers who have visited the United Kingdom rated AXA Assistance USA
4.55 out of 5
180
ratings and reviews
96%
recommended
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Cruise
Filed claim
AXA Assistance USA Gold
Best value available for age and trip duration; from a reputable company.
peter n. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Jul 31,2017
The trip included a
tour
AXA Assistance USA Platinum
I spent hours and hours on the phone with customer service trying to get a straight answer about possibly filing a claim. I was told I'd be called back; I wasn't. I asked to speak to a supervisor; he/she wasn't available. I was so frustrated that I called the site who I purchased the plan through and ended up in tears on the phone (and she, by the way, was VERY helpful). So incredibly frustrated by the whole experience. We won't be using AXA ever again.
Jose R. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback. We are sorry to hear about your frustrating claim experience. We have forwarded this on to AXA so they can look into this matter.

    We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing customercare@insuremytrip.com, explaining the events which resulted in a claim, and the challenges you are facing.
    Jun 20,2017
AXA Assistance USA Silver
Fortunately didn't have to use the plan, our trip went without a hitch. But for a hiking trip in a remote area, it was good to know I had coverage if I needed it or had a problem
Patty P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Jun 01,2017
AXA Assistance USA Gold
I took the AXA Assistance USA Gold plan because it had a "cancel for any reason" rider. Usually I would not book trip insurance to London, but because my brother-in-law's father had just died I figured it wouldn't hurt. Of course I didn't need it, but it was nice to know that I had it.
Barbara P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    May 30,2017
AXA Assistance USA Gold
Did not have to use my plan. Cannot really say how it works if you actually need it. I will say I felt better knowing I had it.
Michael B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Dec 07,2016
The trip included a
cruise
tour
AXA Assistance USA Silver
We had no incidents so coverage was not requested.
John G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Nov 22,2016
The trip included a
tour
AXA Assistance USA Platinum
I am very grateful that we did not have to file any claims against this plan. I felt it was very expensive. I was extremely pleased with the assistance I received in selecting and purchasing it from my agent at insuremytrip.com.
yvonne c. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    We appreciate the feedback you have provided. We are sorry to learn you weren’t completely satisfied with the purchase price. In the future, you may call us so we may assist you in finding the best policy and benefits to fit your travel needs.
    Oct 11,2016
AXA Assistance USA Gold
As I had no need to use the coverage or file a claim for any related issues ,I cannot comment on the coverage. This policy and all others from various companies are far too expensive for what they are. If, for the money the length of the policy coverage was guaranteed for at least a year and were to cover a max number of trips,then I could justify the cost, but for only one time bound trip, NO. For anyone no wanting to chance a covered issue the insurance companies dictate the rules and the price! There is little competition in any insurance market, pay me or else! Sanctioned insurance price fixing, in my opinion.
Michael J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for taking the time to provide a review of your purchase. We appreciate your comments and continually use customer feedback to improve our products. We hope you will consider us again for future travel.
    Oct 11,2016
AXA Assistance USA Gold
We did not need to file a clam but there was a point that we thought that we would. I am glad we purchased the plan as it gave us more options and less stress when we were needing to make some decisions.
Allen P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Travel protection can provide peace of mind letting you focus on your trip. AXA Assistance USA is glad to provide that protection and look forward to supporting all your future travel insurance needs.
    Oct 02,2016
The trip included a
cruise
AXA Assistance USA Gold
Since I didn't need to make a claim, I can't really assess the plan. But it seemed to cover my needs. I will buy it again
Joyce B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for the kind review. Peace of mind is important when travelling and we are glad we were able to provide that for you. AXA Assistance USA hopes to fulfill your insurance needs for any future travel!
    Sep 23,2016
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