Travel Insurance Reviews AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
Learn more about AXA Assistance USA.
The trip included a
tour
AXA Assistance USA
Platinum
Would have liked Cancel for Any Reason included at this price.
Gary L. would
recommend this plan to a friend or relative.
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Andrew OstranderAXA Assistance USA
We appreciate the feedback you have provided. We are sorry to learn you weren’t completely satisfied with your purchase. In the future, you may call us so we may assist you in finding the best policy and benefits to fit your travel needs.Jan 16,2018
The trip included a
tour
AXA Assistance USA
Silver
Other than the ease of purchase and the coverage, I can not evaluate the value of this plan since I, luckily, did not have the use it.
Ruth S. would
recommend this plan to a friend or relative.
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Andrew Ostrander
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. AXA Assistance USA looks forward to providing travel protection for all of your future endeavors!Jan 16,2018
The trip included a
cruise
AXA Assistance USA
Silver
Really can't give an honest answer on these questions, as I did not file a claim.
Barbara H. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Andrew Ostrander
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. AXA Assistance USA looks forward to providing travel protection for all of your future endeavors!Jan 16,2018
The trip included a
tour
AXA Assistance USA
Platinum
The problem with AXA is that many are ill trained and do not pay attention to detail. I was so sick yet had to be on the phone constantly. There are only a couple of people who truly are good and capable. Some do not know what they are doing! If they could get their act together it would be a great policy and a great company. In the end they did a lot of direct billing which was nice but the enire process was extremely stressful I still have to submit bills to them for payment so I am not sure what they will or will not cover. I asked and no one could say. I think the question was clear but no one knew the answer! The best person was Lynn who is the supervisor. But she is not there 24 by 7 and the night and werkend staff are poor. It truly is a shame. They ate suppose to be the best there is so if they are the best What are the others like. I cannot even begin to imagine.
Jacqueline V. would
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
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Andrew Ostrander
AXA Assistance USA
We are sorry to hear that you were not completely satisfied with your service experience. We appreciate your comments and continually use customer feedback to improve our products. We hope you will consider us again for future travel.Jan 16,2018
AXA Assistance USA
Gold
I thought I might have to use the insurance & contacted the company - they were very responsive and helpful. In the end, I did not have to file; however, I appreciated their responsiveness.
connie p. would
recommend this plan to a friend or relative.
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Andrew Ostrander
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. AXA Assistance USA looks forward to providing travel protection for all of your future endeavors!Jan 16,2018
AXA Assistance USA
Gold-Visa
Thanks. Is is important for me that I did not have any problem to apply for may visa.
Olga S. would
recommend this plan to a friend or relative.
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Andrew Ostrander
AXA Assistance USA
We are happy to hear your trip insurance plan provided you with the peace of mind to allow you to really enjoy your travel experience without the worry.
We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
Jan 16,2018
The trip included a
tour
AXA Assistance USA
Platinum
Purchased an AXA Assistance USA Platinum Plan for a trip to Africa. I was unable to go due to an illness. Long story short, the plan paid the the amount of the claim. I received a check for $11,600. The service was good, and no hassles. I will purchase another AXA policy for our future travels. Highly recommend.
Lawrence K. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Andrew Ostrander
AXA Assistance USA
Thank you for the review. It can be quite disappointing to have to cancel a trip but we are happy to know your claims and service experience went well. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.Jan 16,2018
AXA Assistance USA
Silver
One only knows the value of insurance when you need to claim and the claim is settled amicably.
I’ve never had to claim !
I’ve never had to claim !
adrian a. would
recommend this plan to a friend or relative.
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Andrew Ostrander
AXA Assistance USA
Thanks for your kind review! We are happy to hear you had no issues on your trip and hopefully the trip insurance plan provided you with the peace of mind to allow you to really enjoy your travel experience without the worry.
We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
Dec 08,2017
The trip included a
cruise
AXA Assistance USA
Silver
I'm glad that I didn't have to use the insurance, but it brought peace of mind to know that I had it if I needed it.
Cassie S. would
recommend this plan to a friend or relative.
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Andrew Ostrander
AXA Assistance USA
Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.Dec 05,2017
The trip included a
tour
AXA Assistance USA
Silver
AXA did not respond in to the claim within the time they promised(30 days)after the receipt of our claim. After 30 days we called and were promised a response by the end of the day. 3 days later there was still no response. Called again and promised a call back within an hour. Over 2 hours passed and still no call back. Called them again and was promised a response within 48 hours. 3 days later we received a request for more information, some of which we had provided when we filed our claim. We received a check today, 77 days after we filed our claim. Poor customer service, but at least they paid eventually.
Kenneth L. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Mike
Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.Dec 04,2017 -
Andrew Ostrander
AXA Assistance USA
Thank you for your feedback. We apologize for any difficulties you may have experienced in filing a claim and getting a service response. Please note that you can also request a supervisor when your expectations have not been met and we work very closely with the IMT Customer Advocate program. I am sorry your service experience did not live up to expectations but hope that you will consider us for future travel endeavors.Dec 08,2017