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Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers rated AXA Assistance USA
4.49 out of 5
3,710
ratings and reviews
96%
recommended
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Cruise
Filed claim
AXA Assistance USA Gold
Thank goodness we didn't have to file a claim.
Donna M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Gold
It’s great that you offer this service. At my age I will not travel without insurance coverage. Your plan is the best one that I found. I will use your service again on my next trip. Thanks 🙏 again for being here.
Charles S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Gold
One of the primary reasons for purchasing this plan was because they supposedly provided PRIMARY medical coverage. My husband and I came down with 2 medical issues on a cruise which required seeing the ship’s doctor. When we returned home, I called AXA and requested a claim form (don’t bother sending an email. They will send an acknowledgement but won’t respond otherwise). When I reviewed the claim form, I was shocked to find that this is actually SECONDARY coverage, because coverage is only on an EXCESS BASIS, i.e, they require that you file with your primary insurer first and provide a copy of the primary insurer’s EOB. As I know that my primary insurer will not cover 100% of the medications, it means I have to jump through a bunch of hoops just to receive a very small payout from AXA.

I checked Squaremouth’s website for this same policy, and it states medical coverage is PRIMARY. InsureMyTrip has NO information on this point. Buyer Beware with AXA.
Sharon M. would not recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Platinum
I didn't have to use the plan, so it is hard for me to know if I would recommend it. If I ever have to file a claim or contact the customer service team, then I would be able to know whether or not I would recommend it. Right now, it was the best coverage for the price. I am willing to pay a little more for top medical coverage.
karlin b. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Platinum
Insurance can only be accurately rated if needed and used. I was fortunate to remain healthy during my three months in SẼ Asia.
Steven G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Platinum
I bought this coverage for 2 cruises. I wanted only medical and evacuation coverage with sufficiently high limits to make sure it would handle any eventuality - which it did. I did not want 'cancellation' coverage, so my premium was perfect for what I bought. I'll be cruising 3 more times this year and will purchase this same package to cover each of those evnts.
Michael T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Platinum
As usual, when I travel, I use Insuremytrip.com to research and select an appropriate policy. I purchased AXA Platinum as a result of my recent research. I had some confusion on what I needed to purchase of "known costs" and received a few different responses to my inquiries. I wanted to be sure that my policy would not be invalidated because of any failure to include a "known cost" There is a a brief window to change a policy. At the time of my purchase, I included the cost of airfare as a known cost. I later acquired travel through use of frequent flier points, which substantially reduced the cost of my trip. Since it was outside the window for making a change, there was no way to get a refund of policy costs. My request was sent to AXA through Insuremytrip and, thankfully, AXA approved my request for an exception to the normal policy on refunds. I appreciated that approval. Perhaps some more clarity about what is to be included as a known cost would be helpful.
Fortunately, I had no need to make a claim on the policy itself but the plan included what I might have needed.
Marcia S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Platinum
It was a good plan that we did not need to use. Information was clear.
Brian M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Gold
Plan was quite expensive. Thank god I don’t have to use it. Paying so much for unused insurance is troublesome.
Suguna A. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Gold
Thank God I didn’t have to use it but I thank God for having it
Ora C. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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