Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers who have visited Italy rated AXA Assistance USA
4.47 out of 5
206
ratings and reviews
96%
recommended
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Cruise
Filed claim
AXA Assistance USA Gold
Received an email about 10 days prior to our departure reminding us of our policy coverage, other things to remember,
Reminding us to bring a copy of the policy as I recall-- it was a helpful reminder-- I've never gotten an email like that before from s travel insurance company-- very thoughtful and a great idea!!
Thank you-/ I'll use your products again!
Gary G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
Failed to provide coverage for a verifiable accident and early trip termination.
Maurice M. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Silver
We did not have to file a claim. I did refer this plan to a few people on this trip and as they are frequent travelers, and are older and money is a factor, they are anxious to have this opportunity. So they will be contacting you for future trips.
Jacqualin H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
Customer Care representatives are always very pleasant and helpful when choosing a plan. I've never had to file a claim, but I always have been pleased with the choice of plans available and the coverage provided as well as the peace of mind.
Mirinda R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thanks for the kind review and we are glad you haven't had to face any issues during travel. AXA Assistance USA looks forward to providing you protection on all your future travel.
    Oct 02,2016
AXA Assistance USA Gold
I fortunately did NOT encounter any problems on my trip. Therefore, I really can't provide you with an accurate review of AXA' s plan.
Loretta E. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    We are glad you didn't encounter any issues on your trip. Please look to AXA Assistance USA for all your future travel insurance needs.
    Oct 02,2016
AXA Assistance USA Silver
nothing happened, that was good. It was good to know that the insurance was there, just in case.
Jay S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination.
    We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Sep 20,2016
The trip included a
tour
AXA Assistance USA Gold
I will continue to buy trip insurance. As with most insurance, it is something we must have; but thank goodness it turns out to be money down the drain because you don't use it. What i have mainly been buying is good peace of mind.
Nancy M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for the review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Sep 14,2016
  • StevenC
    Photo
    As I read many of the reviews I find that many did not have to use the insurance for reimbursement. You only know how good the product is if you need to use it. I'm in the process of seeing how good my insurance is.
    Sep 14,2016
The trip included a
cruise
AXA Assistance USA Gold
The purchase was easy through insuremytrip.com. The response from AXA was fast and provided the necessary travel forms.
No claim, fortunately, so I cannot review that aspect of the company.
paula r. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Gold
This is a good company. I had a big claim on a previous trip, same AXA Gold plan, and as a consequence I will be loyal to them.
Douglas M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
When I had erred with the dates of my travel, AXA Assistance accommodated me with the correction to fully insure all of my trip.
Stephen K. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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