Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers who have visited France rated AXA Assistance USA
4.50 out of 5
176
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
tour
AXA Assistance USA Gold
I really only need medical coverage outside the United States. Would prefer medical coverage only coverage. There are thousands like me.
Frank P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. We agree that there are many customers who are primarily looking for travel medical coverage. It is important to note that Emergency Medical Evacuation will also be included in any plan that offers medical coverage.

    The AXA Assistance USA Gold plan can be purchased with a $0.00 trip cost to provide Medical and Emergency Medical Evacuation Coverage, but will no longer provide Trip Cancellation and Trip Interruption coverage. You will also forfeit coverage for pre-existing medical conditions. The premium of the policy would decrease by reducing the trip cost to $0.00.

    As another option, you can purchase a Single-Trip Medical plan. However, all Single-Trip Medical plans will provide secondary coverage. Many will also include pre-certification requirements and likely not cover pre-existing medical conditions.

    In the future, please give us a call at 800-487-4722 so that we can help find the best plans for your particular concerns.
    Oct 16,2015
The trip included a
tour
AXA Assistance USA Gold
The plan met our needs.
Michele R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Gold
I always wonder why I must buy trip insurance the minute we put a deposit on the trip? In most cases the deposit is refundable until a specific date. Why can't trip insurers require the purchase of trip insurance when there is a real risk?
Karen N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    We appreciate your review of the AXA Assistance USA Gold plan. Actually you can purchase any of the Comprehensive plans up to the day before you depart on your trip. However, most plans do offer some time-sensitive benefits that will only be included in the policy if purchased within 10-30 days (depending on the plan) of your initial trip payment.

    The time-sensitive benefits offered by many companies include the Pre-Existing Condition Waiver which waives the 60 to 180 day (depending on plan) Lookback Periods included in these plans. The Lookback Period is the amount of time an insurance company may look back into your medical history to see if your medical condition, that is the reason for the claim, received treatment or a recommendation for treatment. If that condition proves to be a Pre-Existing Medical Condition, then you would not have coverage unless you had the waiver.

    Some other time sensitive benefits include, but are not limited to, Cancel for Any Reason, Financial Default, and Cancel for Work Reasons. These time-sensitive benefits all put the insurance company at a higher risk for loss.
    Feb 12,2016
The trip included a
tour
AXA Assistance USA Gold
It is impossible to evaluate the product when you don't have to use it.
Jack F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Silver
This insurance plan worked perfectly for my needs. I would recommend InsureMyTrip in the future without hesitation.
James S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Silver
It was comfortable knowing that we had the right coverage for our trip.
Patricia R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Silver
Unfortunately, we did have to make a small claim. Fortunately, it was handled quickly, efficiently, and easily. Great service.
Daniel K. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Gold
Glad I didn't need to use it.
Marcia S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
We did not have to use the plan, and I guess that is a good thing. So, we cannot comment about how the coverage would have worked. Your cost was lower than what the travel company offered.
James M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
The customer service is excellent and I received my insurance policy almost immediately.
Helen Z. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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