Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers rated AXA Assistance USA
4.50 out of 5
3,200
ratings and reviews
96%
recommended
Sort by
Showing
Cruise
Filed claim
AXA Assistance USA Gold-Visa
Customer service is very efficient. They answered/solved my concerns by email very fast.
Merlin P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you were satisfied with the service experience. AXA Assistance USA looks forward to providing travel protection for all of your future endeavors!
    Jan 16,2018
The trip included a
cruise
AXA Assistance USA Gold
Thank goodness we didn't need to use the insurance but always take a policy.
Sharon K. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. AXA Assistance USA looks forward to providing travel protection for all of your future endeavors!
    Jan 16,2018
The trip included a
tour
AXA Assistance USA Silver
My only thought was that I was over insured. The tour I was on had some coverage, but not cancellation insurance. So I felt I was paying double for similar coverage. However your price was the best I could find. I can't speak for your abilities in covering all these things as my trip was went off without a hitch.
Richard E. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. Feel free to call if you need assistance in choosing the right coverage level. AXA Assistance USA looks forward to providing travel protection for all of your future endeavors!
    Jan 16,2018
The trip included a
cruise
tour
AXA Assistance USA Platinum
I did not need to file any claims so I cannot comment on that portion. However, I was pleased with the level of information provided and it covered everything I needed.
Sean J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Jan 16,2018
The trip included a
tour
AXA Assistance USA Platinum
Would have liked Cancel for Any Reason included at this price.
Gary L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    We appreciate the feedback you have provided. We are sorry to learn you weren’t completely satisfied with your purchase. In the future, you may call us so we may assist you in finding the best policy and benefits to fit your travel needs.
    Jan 16,2018
The trip included a
tour
AXA Assistance USA Silver
Other than the ease of purchase and the coverage, I can not evaluate the value of this plan since I, luckily, did not have the use it.
Ruth S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. AXA Assistance USA looks forward to providing travel protection for all of your future endeavors!
    Jan 16,2018
The trip included a
cruise
AXA Assistance USA Silver
Really can't give an honest answer on these questions, as I did not file a claim.
Barbara H. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. AXA Assistance USA looks forward to providing travel protection for all of your future endeavors!
    Jan 16,2018
The trip included a
tour
AXA Assistance USA Platinum
The problem with AXA is that many are ill trained and do not pay attention to detail. I was so sick yet had to be on the phone constantly. There are only a couple of people who truly are good and capable. Some do not know what they are doing! If they could get their act together it would be a great policy and a great company. In the end they did a lot of direct billing which was nice but the enire process was extremely stressful I still have to submit bills to them for payment so I am not sure what they will or will not cover. I asked and no one could say. I think the question was clear but no one knew the answer! The best person was Lynn who is the supervisor. But she is not there 24 by 7 and the night and werkend staff are poor. It truly is a shame. They ate suppose to be the best there is so if they are the best What are the others like. I cannot even begin to imagine.
Jacqueline V. would recommend this plan to a friend or relative.
4 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    We are sorry to hear that you were not completely satisfied with your service experience. We appreciate your comments and continually use customer feedback to improve our products. We hope you will consider us again for future travel.
    Jan 16,2018
AXA Assistance USA Gold
I thought I might have to use the insurance & contacted the company - they were very responsive and helpful. In the end, I did not have to file; however, I appreciated their responsiveness.
connie p. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. AXA Assistance USA looks forward to providing travel protection for all of your future endeavors!
    Jan 16,2018
AXA Assistance USA Gold-Visa
Thanks. Is is important for me that I did not have any problem to apply for may visa.
Olga S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    We are happy to hear your trip insurance plan provided you with the peace of mind to allow you to really enjoy your travel experience without the worry.
    We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Jan 16,2018
Show reviews per page.

Top 5 Providers

  1. GeoBlue
    (4.70)
  2. IMT Services
    (4.69)
  3. Nationwide
    (4.64)
  4. MedjetAssist
    (4.63)
  5. RoamRight
    (4.62)
  1. Berkshire Hathaway Travel Protection
    (4.68)
  2. GeoBlue
    (4.67)
  3. IMT Services
    (4.63)
  4. Crum & Forster - Travel Insured International
    (4.55)
  5. Allianz Global Assistance
    (4.54)