Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers rated AXA Assistance USA
4.50 out of 5
3,349
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
tour
AXA Assistance USA Platinum
At the end of the day, it was a fine policy. Since I didn't utilize it, Thank God for that, I can't really say just how good it really was in all other factors which would have been the most important part, of course- the actual coverage of everything and the actual response of the company to my actual needs . I felt it was too high a price but couldn't find anything else that met my criteria of $250,000 medical coverage...
Darla N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
Always nice to be provided with extra coverage and completed blessed I didn’t have to use it!
Holly M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Silver
It's hard to rate a product when you haven't had to use it.
Charles C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AXA Assistance USA Platinum
Fortunately we did not require medical attention during our trip. Obviously an evaluation in these circumstances is less than ideal!
Richard W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Platinum
I got full coverage. Trip interrupted because China officials would not approve our visit, forcing us to divert trip with 2 extra days in hotel and change air plans with loss flights. We were told this is not covered. Such a problem is not specified as yes or no, and I feel this is a way it of paying for something I should have been reimbursed for.
gail j. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are sorry to learn of the unfortunate event that occurred during your trip.

    Comprehensive plans are designed to cover as many risks as possible, but is very rare for any insurance plan to cover all possible risks. The AXA Assistance USA Platinum plan is a Comprehensive plan which covers a wide range of perils and hazards for Travel Delay and Trip Interruption. Unfortunately, it was determined that the event that interrupted your trip did not fall within the scope of Trip Interruption for this specific plan.

    We appreciate you using InsureMyTrip for your travel insurance needs. As a travel insurance comparison website, InsureMyTrip offers dozens of plans from different providers. In the future, please consider calling us prior to purchasing a plan so that we can assist you in selecting the most cost effective policy that covers as many of your primary concerns as possible. Our toll free telephone number is 800-487-4722. We look forward to assisting you in the future.
    Apr 02,2018
The trip included a
cruise
AXA Assistance USA Platinum
Always obtain my insurance via InsureMyTrip. Easy and affordable. Have only claimed once and process was quick and efficient.
Paul P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you very much for your confidence in InsureMyTrip and AXA Assistance USA. Since 2015, you have purchased 5 policies from AXA for various international trips. We look forward to working with you in the future, so please never hesitate to call us weekdays from 7:00 AM to midnight ET or weekends from 9:00 AM to 9:00 PM ET.
    Mar 24,2018
AXA Assistance USA Platinum
We, fortunately, had no need to file a claim, but appreciated having the peace of mind that the policy provided.
Judith G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Gold
This is the 3rd time I have used AXA and have been pleased. Twice I did not need to make a claim; once, early before my trip, I had to cancel the trip due to companions changing their minds. Claim was trouble-free and prompt.
I wish they still had the incremental payment system, whereby you pay premiums as you spend money on deposits, airfare/hotel, and then final payments. In order to get my Cancel for Any Reason as well as pre-existing medical conditions, I had to pay the full premium up front - ouch.
Louise B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Silver
Thank goodness we didn't need to use the insurance., but I had Peace of Mind knowing that if I needed it it was there
Carole D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
Didn’t need to file a claim this trip, but did LAST trip and service was excellent.
Michael M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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